La Quinta by Wyndham Airport DIA Mini-hotel

Worst experience possible! My daughter's reservation for her wedding was here. First, we could not make reservations. For 3 days I attempted to reserve a room. I would call the reservations number and they could not find it, then I was given an 800 number to call for group reservations and it went to an automated recording that tells you over and over again how important your time was too them and then hung up on you after 30 minutes of hold time. Calling back to either number simply produced the same results. Finally my daughter called (because we were all having this problem) and had a manager call us to book our rooms. Unable to get all the rooms booked in time, some members of the party found a hotel that could accommodate the rest of the wedding party AND for cheaper. We called and cancelled our reservation and stayed at the other hotel. The day after the wedding we were charged nearly the price of our room rate (was 150 and we were charged 114). Upon calling they said the rooms were never cancelled and that was the fee for not cancelling. When we informed them we had cancelled the day after the reservation was made, they assured us the charges had been taken off. They were not. We called again and this time out was even worse! They wanted names of the people we had talked to (guess I should have the burden of proving whom I talked to on top of putting up with these shenanigans) and times and what phone I called from! After all of that...i was told I would need to call back to a different 800 number that is available only Monday thru Friday and MAYBE they could help. Really? Come on guys...very it together and until you do...no one should ever stay here not tho mention the other hotel was cheaper AND nicer.