Banana Bay Resort & Marina in Marathon

This is not a resort, but is trying to be.
It took us over half an hour to check in because "the new system" wasn't working. Clerk had to go through emails to find reservation because it was not in computer. We had had two rooms reserved for over three weeks, but put us in separate buildings at least 300 yards apart.
The room was spacious and the bed was good but floor was not really clean. Shower leaked because of design so water came out onto bathroom floor . Water pressure in sink was poor.
Breakfast was abysmal. First day there were no plates--just napkins. Microwave was dirty with melted cheese on it both days. Only highly processed and sealed in plastic products were available, except for some good Chobani yogurt. Bottled juice was ok, but no fresh fruit (in Florida!). Room itself was dark.
Staff were friendly but uninformed. Clerk told us about Happy Hour but when we walked to bar, there was no happy hour and not much to choose from.
Check-out took at least forty minutes, and we were supposedly refunded one our of four resort fees--have not confirmed that yet. It was not enough. Every other customer we interacted with was unhappy as well.
I think the staff means well and the property could, with a lot of work, become a pleasant resort, but now it's a mess. We are currently at a Travelodge for less money but it is far superior.

Room smelled of mold and mildew, air conditioner leaked all over floor and almost fell when closing drapes, bathroom shower had black mold/mildew all in corners, bed was old and uncomfortable, furniture was old and warn, table was to high for the chair or couch, not enough lighting in room at night, breakfast was burnt omlets that were previous cooked and sausage patties were a mix of under and burnt with NO butter for toast or napkins. Resort additional charges made no sense and addititional too for parking. Only outside sitting area was at pool which closes at sunset or at the sunset point bar which is open for 3 hours on evening and indivudual did not understand english very well.