Hilton Garden Inn Key West / The Keys Collection in Key West

There are rooms with balconies, and the hotel is located right in front of a main road, so you’ll hear traffic, roosters, and sirens throughout the day. The fitness center is spacious and offers a good variety of equipment for solid workouts. The pool area is a highlight, with a bar that stays open until 9 p.m. I’d definitely recommend the wings, and the bartenders make amazing drinks. There’s also a hot tub to enjoy.

The rooms themselves aren’t bad, but I did notice small roaches in mine—I killed about four during my 40-day stay. Housekeeping tends to clean later in the evening, so I had to request that my room be serviced before 4 p.m. since they were coming so late.

Management was great, especially Mimi, who was very helpful. The roosters and chickens around the property are actually entertaining—they’re a true staple of Key West.

We stayed at the Hilton Garden Inn Key West for 4 nights - 3/2-3/6/2026. The rooms are very clean, location is ok but the customer service is fantastic. The people who work at the Hilton Garden Inn are exceptional as far as being helpful and friendly. And the concierge service is great. We spoke with both Terry and Barbie at the concierge desk and it was the best service we have gotten from any of the Hiltons that we have stayed at in Key West.

Stayed at Hilton Garden Inn Key West / The Keys Collection and honestly… solid choice if you want comfort without the chaos.
The pros:
The resort itself is really nice — 3 buildings, a good-sized pool, hot tub, and a pool bar with food service (always a win). Rooms were clean, comfortable, and well-maintained. There’s a free shuttle to downtown every hour, which is clutch because Uber was running me about $25 one way and downtown parking is a nightmare ($6/hour with a 30-min minimum… $60/day adds up fast).
You also get shared access with the two neighboring hotels — pools and restaurants included. From what other guests told me: this pool was the chill, low-key pool (older crowd, quieter vibes). One nearby property was more busy, and another leaned younger and louder. Nice to have options depending on your mood.
Gym was solid with newer equipment. You can rent bikes or golf carts, and the hotel will even set you up for a beach day with coolers and chairs, which I thought was a great touch.
Staff was fantastic — shoutout to Ryan, my pool bartender most of the week. Dude knows Key West food spots really well, and every place he recommended hit.
The cons:
Location-wise, it’s right at the US-1 entrance to the island and near the hospital, so there’s constant traffic and ambulances 🚑. And yes… the roosters 🐓 are real. They’re protected, everywhere, and start crowing around 4:30am until about 9am. The hotel provides earplugs — which tells you everything you need to know.
No free breakfast. Buffet is about $18, with cheaper options available. Grocery store is about a mile away and easy to get to. Rooms do come with a fridge and microwave, which helps.
Bottom line:
Great resort if you want a quieter place to stay, easy access to downtown without staying in the madness, and genuinely good service. Would absolutely stay here again.
— belive me its good

Good location with good services

Quick trip to Key West and Hilton Garden Inn did not disappoint! Room was spotless. Front desk was very helpful and accommodating.
Tricky part was turning into the facility. Little confusing.
Shuttle was a wonderful asset. Old schoolotel, where you can park directly in front of your room.
And got to meet the locals (roosters)

I had an amazing experience during my stay at this hotel. Everything felt effortless from the moment I arrived, thanks to the exceptional service provided by Jorge at the front desk. He was warm, attentive, and incredibly helpful, making the check-in process smooth and welcoming.

The hotel itself is fantastic. Beautiful spaces, comfortable rooms, and a relaxing atmosphere that makes you want to stay longer. But what truly elevated my visit was the way Jorge went above and beyond to ensure everything was perfect.

I genuinely felt taken care of, and that level of hospitality makes all the difference.
Highly recommended, and a huge thank you to Jorge for making my stay unforgettable! 🌟

Housekeeping staff not the most friendly, receptionist was very good though.

Staff was friendly and helpful. Guest room and common areas were clean and well maintained, but dated. Really appreciated the complimentary shuttle to and from Key West old district.

Perfect location, value price, expected breakfast, clean and cozy rooms, parking