Coyote South in Santa Fe

The reasons for the one-star rating are service and quality of product. Starting with quality of product - I would say there is nothing remarkable about this hotel. In terms of amenities and rooms, they get a passing score. The rooms, while far from luxury, are decently put together, and the bathrooms are acceptable. The on-site gym is very bare-bones, but at least it exists. And yes, there is technically breakfast offered to guests, though it is far from a great and filling meal. Now, on to service - staff seem entirely uninterested in helping with anything. From late-night noise to checking in or out, I have had zero luck with them doing anything in the way of assisting a guest. Additionally, do not expect them to answer phone calls. I recently had to change some travel plans due to the winter storms hitting the south and southwest US, and despite calling five times, I was never once able to communicate with staff. And on that note -- they are apparently unwilling/unable to refund cancelled stays, regardless of extenuating circumstances. Don't expect them to bother helping you, assuming you can even get in contact with them in the first place. They truly embody the spirit of Santa Fe (derogatory).

Wow, well where to start. Should a hotel have staff there at suggested check in time, or before...YES. We arrived a bit early just to get a feel for the place knowing ck in was at 4 or later. We waited about 10 -15 minutes and left after no one showed up at front desk. Went back after 4pm and a person was there.
We knew the price per night was more than decent, but remember, you get what you pay for.
Issues: Tub had mold around the areas where the shower wall met tub, the bathtub floor was broken, and it looked as though they tried to patch it, but it didn't work.
Bed very lumpy. Only few towels. No stops or end caps on curtain rod, so when I tried to close the curtain, the long rod fell off and hit me on the shoulder. Ouch! Not so clean to say the least. They seemed short staffed and the front desk guy was taking towels to a room and, no one to ck anyone in at the desk.
A $100.00 refundable deposit (3-5 days), SEVERAL emails wanting to know our arrival time. After SO MANY, I called and spoke to a pretty noncaring man and told him we will arrive when we do, and that we paid for a room with 4pm ck in, so please stop emailing me as we were driving in. I can't even tell you how may emails we got. Then time to ck out... no one at front desk, so we left the key on counter and left. Shortly after we did, the emails started again wanting us to ck out!! Oh my gosh! We began feeling harassed.
I have pics of the room, bathroom and other areas. I would NOT stay there again or recommend it. We chose it as it looked clean and quaint in pics. Nope!

The room was rather comfortable, but it smelled GROSS. They put an air freshener in the room to try to mask the odor, but it was just disgusting. It smelled like antiseptic and sweet air freshener covering years and years of animal smells. The room needed to be deep cleaned to get those smells out. Every time I reentered the room, the smell was overwhelming. I would not stay there again.
I should also mention that when I called the front desk because our toilet would not flush and the sink would not drain, they told me that they could send someone the next morning. We were just staying one night and leaving right after breakfast, so we had to deal with the plumbing issues ourselves.
They also tacked on fees after we booked, including a $40 pet fee.
The room was dirty with sticky floors. I've stayed at Motel 6's and Super 8's that were much nicer with no hidden fees.