Grandview Hotel New York in Queens

The room was horribly small! Two Indians at the front desk almost stole my takeaway! The room was very dirty

The location of the hotel is convenient. However, the room isn’t cleaned enough (such the there are some stains on the bed sheets) and there isn’t any shower gel left in the bathroom when the time I arrive at my hotel room ( they should refill all the toiletries in advanced before the customers get to the hotel, which is disappointed for me). The front staff isn’t too helpful too, when I am asking him about the problem of the snack vending machine on the basement of the hotel, he tells me that is not part of their business( the machine is not working efficiently, when I am trying to purchase the snacks from the machine, the items don’t come out after I have paid for it ). I feel the hotel staffs should have the responsibilities to take care the all vending machines at the hotel too, when they find out the machines are not working properly, they should let the customer know in advanced, so that we will not use the vending machines at all! And they don’t even offer any breakfast for us at all, even they are part of our booking packages. I will definitely go for other hotels to stay instead next time, with more reasonable price and better service.