Best Western Queens Gold Coast in Queens

I expected much better for the price. The hotel offered no basic conveniences—no bottled water, no small store for snacks or essentials like aspirin, nothing. The toilet paper was the thinnest and cheapest I’ve ever encountered.
The rooms themselves are old, outdated, and not even close to ADA compliant. My room was stuck at 74 degrees with an air-conditioning unit that didn’t work; thankfully the window opened slightly or it would’ve been unbearable.
Overall, this felt more like a Red Roof Inn and should be priced under $100 per night. Definitely not worth the rate they’re charging.

To say this hotel was a nightmare is a severe understatement. My husband and I booked this hotel for a stay 9/21 - 9/24. My husband was impressed by the photos online and the low price. Well, the saying "You get what you pay for" couldn't be truer and always know that pictures can be deceiving.

Upon entering the parking deck we were greeted by an overflowing dumpster. (see the picture attached) We proceeded to the elevator to get to the lobby that couldn't fit more than 2 or 3 people with one piece of luggage and the sound when you got to your floor was like a tone from the 1930's. I've never heard a sound like that. It was very disconcerting.

The lobby looked much nicer and better than the online photo. The manager was very nice and seemed excited that we were there. We checked in and headed to our room.

Once we exited the elevated we were again greeted with trash. (picture attached) The room was small and dark. We could wash our hands while sitting on the bed. Which I never did by the way. It was an immediate "No". We were in the room for 2 minutes before deciding to leave.

We headed to the lobby to let the manager know we were leaving. The telling part is, he didn't seem surprised by our early departure. We were told we would be refunded for our reservation. Five days later the charge is still on my credit card and the pending $75 incidental fees. This is totally unacceptable!

cannot suggest this hotel, though in this area the hotels are all more expensive