Wyndham Garden Long Island City in Queens

We came in at 7am and we had a reservation for 8am. Blanca the supervisor said she can’t check us in till 8 so we waited around. Then at 8 she said the room wouldn’t be ready till 840 and there was nothing she could do to compensate us or get it ready faster. Thanks for wasting our time and being rude about it too. Hotel is unkempt and dirty. Don’t stay here

Hotel showed availability for our trip. On their website and in 3rd party sites. Booked only to arrive to find that it had been turned into a shelter. Why were they still taking reservations? No one from the hotel came to help us nor answered their phone. Only a man in uniform saying this is no longer a hotel. No notification by email or phone. So we’re 2 women stranded there with suitcases in the rain in an unfamiliar area. No one from Wyndham would help us either, spent 100’s of extra dollars finding last minute lodging. Last time I will use Wyndham and avoid this place because who knows what you’ll show up to.

One of the worst hotels I’ve ever visited. I arrived at check in time and had a dispute with a heavy accent man the hotel required a $200 security deposit I believe $50 a night which means if I stood 14 days it would be 14 x $50. Lucky for me I only needed 4 days I swiped my debit card almost 8 times and the machine that reads the card was not working , I told the gentleman if he could try the other machine/computer that was unoccupied he said no and continued to prompt me to swipe my card I then stated to the man if the machine did not work this last time I will not swipe my card again for security purposes. This sent the man off the top he rudely told me “You do not have to stay at this hotel you can leave right now” I was totally shocked I explained to the man if the machine ruins my card I will not have no money in nyc the man did not care I asked for a manager to deescalate the situation and the man ignored my request. Fear of getting stranded in nyc I abide with the hotels rules he then stated the card I was using was declined when I was 100% positive the card had money and worked. I used a credit card next and it went threw finally. I then go upstairs to a room that was not worth the $164 a night mold everywhere stains on sheets holes in walls wallpaper coming off the wall broken ice machine in hallway walls paper thin I went down stair and requested a manager again requested denied I called customer service to complain at this time I ran into the manager who stated I could get a full refund if I did not like the room it’s been 3 weeks and I still have not got my $200 security deposit back do not stay here horrible staff and hotel the only thing they have going from them is the bridge going into Manhattan the neighborhood is industrial and there is no parking hotel uses this to there advantage and charges $25 a night to park your car.

I got Scabies and rashes all over my body after staying at this hotel. This hotel is very unsanitary and dirty. Worst hotel I’ve ever stayed at. They do not clean their rooms regularly. DO NOT STAY HERE!

I stayed here previously and gave a great review. So I was glad to make reservations for our next trip I had reservations that I paid for. Upon our arrival it is no longer a hotel. It is a nyc shelter. No warning,no plans for paying customers arriving or those already there and made to vacate immediately. It was changed in a day. Neither wyndom,nyc or any 3rd party reservationists gave a damn. People arrive from the airport from Europe and other far away places and like me were stranded. The treatment we received was outrageous

This hotel doesn't exist anymore. Me and my friend was supposed to check in today, and when arriving there it wasn't a hotel anymore, it was a shelter. New ownership. No word from the hotel or from my third party agent. All there was, was a paper taped up on the window that the guests should contact the hotel or third party agent.