Library Hotel by Library Hotel Collection in New York

The services provided by this hotel were formerly exceptional and worth the higher price. It had an air of luxury that was appreciated. We always stayed at the Library or Casablanca when in New York. Before covid, a lovely continental breakfast was provided on the second floor as well as wine and cheese at happy hour. Now there are no services provided but a $25 per day resort fee has been imposed. We asked for slippers and were told they would be delivered only to be told later that they had been ordered but there was a delay by the supplier so they were not available. The outside temp at night was in the 40's but the heat had not even been turned on in the hotel. We were given a space heater. Several days later, it appeared that the heat was turned on as our room was too hot. Although there is a thermostat in the room, it does not work and you cannot control the temperature in your room. I needed a pen and paper to jot down the name of a restaurant but none are even provided in the room. There was not even a soap dish in the bathroom. The liquid dispensers in the shower are very difficult to operate. The "free" breakfast now at the restaurant on ground level was not valuable to us. Although we could get a $20 omelette, we could not get a bagel or a latte without paying for it. The staff is still lovely but we won't be returning. When it feels like a chain hotel, we may as well pay the cheaper prices for one. This group of hotels has changed ownership in 2025.

There was someone using a jack hammer out side our window from 9:30 to 5:00 pm all 4 days. We requesed to be moved twice and were told that the only rooms like ourd were above us or below us so the noise would be the same. Fine, why not offer to move us to a different type of room. We ended up leaving 4 hour early and just hung out in the airport. What a waste of $725.00 a night.