Kingdom Hotel in Da Nang

We arrived on the 16 th for 3 nights we booked this place because it had a balcony with doors , we paid more for this particular room , we got there and checked it , the lift was not working , so we had to climb 5 flights of stairs in the baking heat , no help from staff .
We got to the room and it was not the room we booked in the photo on trip different room !! I went downstairs to see what’s going on the guy on reception who spoke English when we checked in suddenly could not speak English .
He sad wait so we did for 20 mins , then he comes out with an excuse the at air con broken !!! I sad I’ll wait for it to be fixed no problem , 3 days later we are still in a room that we did not book !
Below is a photo of the room we booked
Basically selling rooms that are not available and not even telling the customer about it !!!
It’s bad we would not have booked if no balcony ,
And we paid more without any compensation,
Also the club next door plays music till 3 am daily and a construction site opposite so can’t enjoy any kind of sleep .
Not recommended at all !

great location but no amenities .. room was just ok ..