Hotel Garni Arosa in Ischgl

We stayed at Arosa for a week. It is a family-run bed and breakfast which is basically run by the owner, a one-woman-band lady that does everything from check-in, serving your breakfast to giving you cards for the lift.

The facilities were "ok" and relatively clean, the beds had very poor mattresses, the ones that will not give you a good night’s sleep after a hard day of skiing or snowboarding. A big problem we had was that the room had no radiators other than in the bathroom which made drying our clothes and gear very challenging.

You will also need to be mindful of the sneaky cleaning-service that will sneak into your room while you are having breakfast. The most unfortunate thing is that the cleaning-service will not replace any of your sheets unless you expressly require them to do so and will not actually clean your room (we accidentally broke a glass and the pieces where still there when we left, no vacuum or anything). We had to ask for soap replacements twice, very poor service.

The owner-lady has no concept or understanding of hospitality, hardly speaks any English and is very rude and without any sort of manners. She was bad-tempered and rude all day, every day making our stay quite unpleasant and highly irritating.

For example, the first day we checked in, she required that we pay up-front the entire sum, something that I wasn’t accustomed to. So far so good, we went to our rooms to unpack, when I returned, I was the first one, the lady didn’t speak to me and instead gestured to me in an intense way with her hand rubbing her fingers like we do when we mean “money”.

I was shocked at the rudeness of the gesture. On another occasion when I wanted to kindly ask for a cup of tea and knocked on the reception door, she stormed out, hands in her waist and with a loud voice yelled at me “What is the problem”. As I said, she kept making remarks in a very rude way on a daily basis even for the easiest things to be kind with, i.e. there is a gear room where we can put our skis and boots, instead of suggesting that to us she scolded us about it.

Obviously, as the owner of the business, she has lost all perspective of who is the client and who provides the service. She is giving Austrians a bad name. I highly recommend that she hires some professional personnel to interact with the clients as she is highly obnoxious and insulting.

I would not recommend to anyone.