JUFA Hotel Altenmarkt in Altenmarkt im Pongau

First the positives. Great location and just a short walk from Altenmarkt town centre. Clean, tidy and good sized rooms. Unfortunately the negatives. The staff were not friendly or accommodating at all. Unprofessional and poorly trained. I asked for an additional pillow as the single ones provided were too thin. Three of us in the room and they could only find one additional pillow! Breakfast was ok, but the staff just did not monitor the stock levels and let things just run out (good job we were flexible). Ran out of juice, ran out of tea bags, bread rolls, bacon, sausages…in fact most things ran out and there was a delay in replenishing! We played table tennis one night. You get the bats and ball from reception and they ask for €20 deposit which is fine. The equipment was passed across in a bag…on taking the equipment from the bag we noticed one bat was broken. Within a minute of being given the equipment we returned to reception to let them know one of the bats was broken . They tried to accuse of breaking the bat….which was unbelievable as we had one just been given the bag with the equipment. On check out one of the others in our party was accused of putting a hole in the wall….covering it with a picture including a screw and raw plug to put the picture up….again unbelievable as we were on a ski trip and not a DIY trip bringing tools and equipment with us! They tried to charge €150. This accusation of course left a bad taste. Final point. We asked if it would be possible to use the spa area to take a shower as we would be skiing on our final morning with a late afternoon flight. Originally they said they would be able to accommodate and then when we returned from the slopes they said no! Not the customer service level that we have come to expect in this ski region….it will be very unlikely that I will stay again in this hotel.