Naturhotel Ortners Eschenhof in Bad Kleinkirchheim

It was terrible. I booked and payed in advance, it was confirmed and upon arrival after a 6 hrs drive - single mom with 3 kids - we had no room :( and absolutely no willingness to solve the problem. Not one single manager showed up, we were left hanging… Terrible management, shocking experience. We have lived on several continents and traveled a lot, and I mean a lot - but I have never experienced such reckless service and lack of respect for the guests… even during the rest of our stay - not one complementary hot chocolate for the kids or whatever- to make us feel a bit better maybe…. 🤔

Let me preface by saying this is our 10th+ time coming to BK, having stayed at die post, pulverer, trichers, etc. This hotel ruined a very special place for us. This is the worst value of money in town. Upon arrival we were not given set-up keys that work. The room quite literally doesn’t have any amenities in it. No coffee maker, necessity kits, disposable slippers, luggage stand… nothing. The front desk charges you 5 euros for disposable paper slippers, in a spa resort you are paying over 400 euros a night for. It is not about money it is about principle. The price for half board is 70 euros per person per day, with some of the most unseasoned flavorless food ever seen. The breakfast buffet resembled something you would see at a bad 3 star hotel, with a couple mediocre deli meats, a few cereals, and a mid omlette station. Every night we sat down for dinner we were hoping for a miracle, as the meat always tasted like cardboard. Beef stew was very chewy and the veal was perhaps the veal’s mother instead. Fun fact: if you have a sip of the tap water put on your table, you will get a 2 euro utility bill for it in the morning. TAP WATER. The saunas are nice, but only after 3pm. So if you have members in your party that don’t ski like my dad they might as well stay home instead. The front desk told us the check out starts at 10am, so we rushed to pay the evening before. Of course, this wasn’t the case but a front desk didn’t speak german, while others don’t speak english. Internet constantly disconnects so there is really no point of having it. If you aren’t from the EU, prepare to pay for a data plan. All of this could have been mediated with good management and hospitality. The reason I am writing this review is the hostile and violent manager, Paus? I am not sure if that is her name because she came out did not state her name or position and asked “what seems to be the problem?” I was the most polite ever. She proceeded to talk back to me about every point I made with a nasty attitude. “We don’t have phones in the rooms because it’s the 21st century everyone has cellphones.” Half of your guests are foreigners and the elderly, how big of a phone bill should you invest in? “You can just come down here its no big deal” at a front desk where 6 different ladies work between an 8 hour worktime period. When I asked her why the tv is facing the balcony, she told me i can just rearrange the room, cause I came on vacation to be an interior designer. My dad came in as she was schooling me, a guest, and was on the phone with my mom. I ended the conversation as I realized I was dealing with a very inhospitable lady. We went into the ski room and she started chasing after my elderly dad “DID YOU FILM ME, MY COLLEAGUE SAW YOU FILMING” became hostile and crazy and took my father’s phone to go through it. I urge the owners to go through the surveillance footage on 14.02. in the morning hours. She insulted my dad and became violent toward an elderly man. She c