Binders Budget City-Mountain Hotel in Innsbruck

In my opinion it’s still too far to be 4stars hotel
The blanket is not clean enough bad smell
And the shower room is so tight and small
But one good thing, the reception girl from the evening to night shift she is good service

In my opinion it’s still too far to be 4stars hotel
The blanket is not clean enough bad smell
And the shower room is so tight and small
But one good thing, the reception girl from the evening to night shift she is good service

*Reading the reviews prior of booking, one comment sticks in my mind was this hotel is a scam. First, I don’t believe as could be different experience. Also some says, staff are nice and friendly but there are also rude staffs.*

I was transferred to this hotel, i booked *junior suite* room with double sized bed. Sounds good right ? But it’s so, so.

Prior to check in, their policy is 2:30 pm. on the app is 2 pm. I arrived 1:36 and the reception want to charged me 15 euros, Instead I wait. She is rude, it reminds me the reviews, she is No customer service background.

The view from window is amazing, room is clean, bed is comfortable. However, shower is too short from the corner, I’m small but still not able to stand. Toiletries is on place, no room sleeper for cold floor. No mini bar, no tea or coffee (available in reception with charge), no pen and paper on desk and other basics on 4 star categories. The room is on attic, limited low ceiling.

Breakfast was basic, by the way the 2 young ladies are friendly, could be the trainees. What nice from selection is fresh orange juice from the machine, and freshly slice cured meat. The same lady from the reception is touching food with bare hand. Thanks I’m done of breakfast.

Sauna is stated as part of hotel facilities however it’s not functional on my 2 days stay. Reception said you have to wait 1.5 hours or to have notice ahead of time.

Overall, my first visit in Innsbruck was great however with this hotel was the last. Not guests service oriented.