Bristol Hotel in Baku

I want to warn anyone considering staying at Bristol Hotel in Baku — especially international guests. The hotel fails to meet even the most basic standards of hospitality. The bed linens are often in poor condition, and you have to beg for clean ones. The same applies to towels: sometimes they provide low-quality ones, and getting proper replacements requires repeated requests, as if you’re asking for a personal favor. The overall service is exhausting — nothing is done proactively, and guests must constantly ask, remind, and insist on even the simplest tasks. A particularly concerning incident involved a forgotten phone adapter. The hotel “found” it only 24 hours after the guest had already left the country, explaining that an employee “put it somewhere, but they don’t know where.” This raises serious concerns about staff integrity and gives the impression of potential theft, with the item being returned only when unavoidable. The adapter could only be collected because local friends in Baku picked it up — the guest was already abroad. Unfortunately, I cannot provide photos, as I did not expect the situation to turn out this poorly and didn’t think to document it. I wish I had taken pictures as evidence, so future visitors to Azerbaijan would not fall victim to such inhospitable hotel owners and management. I do not recommend this hotel, neither for its service quality nor for its treatment of guests, especially those coming from other countries.

I had planned to visit my daughter in Baku, after 3 month without see her. I had a problem in China my fight was cancelled. Everything happened in August 25th and my book was to August 26th.
I request by Trip.com app to cancel but the hotel not answer and when I tried to contact them, they said me is then politic and will not refund ether rebook for other day

I'm so upset with this hotel. I rebook everything to next week, but I will never entry in this hotel anymore.

Poor hygiene conditions. Stayed there for 2 hours and lleft for another place early next morning.

My stay at the Bristol Hotel from 1st Sept to 5th Sept 2023, room No 103, in Baku was an absolute nightmare that stretched over four agonizing nights. Despite its touted central location, this ancient relic of a place doesn't even come close to resembling the "hotel" it's advertised as online. It's more like a dingy rental hostel with delusions of grandeur. Let's talk about breakfast – a lackluster, uninspired routine that required us to play a waiting game at their absurdly inconvenient hours. And don't even get me started on the absence of room service or the complete absence of drinking water. It's as if they're actively trying to make your stay as miserable as possible. The rooms are laughably non-soundproof, and the pitiful window curtains do nothing to shield you from the relentless onslaught of intrusive light, especially with a blaring nightclub next door. The fact that management couldn't care less about replacing those curtains is infuriating. But wait, there's more! The bathroom lock decided to throw a wrench into my already dreadful experience. I found myself trapped inside the bathroom, envisioning a nightmarish scenario where my partner wasn't in the room to rescue me. Can you imagine being stuck in there for hours, or even days? In all seriousness, I implore you, in the strongest terms possible, to steer clear of this establishment. It's an absolute travesty, and you deserve far better for your stay.