Ghent Marriott Hotel in Gent

Excellent location right by the river, perfect for an evening drink.

Great location. Breakfast is too easy. The sight is beautiful

The hotel's location is truly excellent; you step right out into the old town with beautiful scenery. The view from the river-view room is especially stunning. The hotel facilities are decent, though I found it a bit odd that there's no water provided in the room and you have to go out to get it yourself.

The location is absolutely fantastic. The rooms were clean and comfortable, with all the modern amenities, which were in working condition. Staff very friendly and helpful. Breakfast delicious and abundant. Definitely worth to be one of the Marriott family! Looking forward to be back!

The location of the hotel is excellent, better if more wellness facilities such as swimming pools or steam and sauna can be provided.

Facilities: The facilities are very new and excellent overall.
Cleanliness: Excellent.
Location/Atmosphere: Ideally situated in the heart of Ghent city center, with St. Michael's Bridge just steps away and the cathedral easily accessible. The lobby bar boasts a fantastic ambiance, perfect for drinks, and the dining area is equally impressive.
Service: Excellent.

On June 14th, I booked a one-night stay for July 5th at the Ghent Marriott Hotel through Ctrip. The room type was a Canal View Deluxe Room (King Bed), costing RMB 2885 (excluding breakfast).

To ensure a good canal view, I also made a special request via Ctrip, and they confirmed they would arrange it (see picture 2).

Upon arrival, I was extremely disappointed. During check-in, the receptionist seemed to avoid eye contact and asked us to see the room first. What we saw was a wall, and only by leaning out could we catch a glimpse of a corner of the canal (see pictures 3, 4, and video). How can this possibly be considered a Canal View Deluxe Room? Isn't this just playing with words? And the 'arrangement confirmed' reply I received was nothing but an empty promise!

Although we argued our case, the front desk claimed it was a system issue or a problem with the third-party platform, and that no other rooms were available. In the end, they compensated us with breakfast vouchers for two and two boat tour tickets.

We were very angry. If a canal view room wasn't available, they should have informed us; we could have booked another hotel offering much better value for money! Moreover, why should consumers suffer emotional and material damages due to a system error?!

Our primary reason for choosing the Marriott's Canal View Deluxe Room was specifically to open the window and enjoy the canal view! This was a huge disappointment!

Ghent Marriott is consistently our top pick for stays in Ghent, boasting a prime location and outstanding service.

A fantastic hotel with an excellent location right by the canal. The hotel has two entrances: one accessible by vehicle on a back street, and another directly opening onto the canal. Tour boats stop almost right outside the hotel, making it incredibly convenient to pop back to rest our feet after exploring. The front desk staff were very friendly. The canal view was absolutely worth it; opening the window revealed a postcard-perfect scene. You could happily spend a whole day just enjoying the room. There's a supermarket nearby where you can buy fruit and water, and complimentary water was also provided in the fridge. The spacious bathroom was well-equipped with an iron, hairdryer, slippers, and a shower cap. Marriott's quality standards are definitely upheld here. Highly recommended!

Everything was great except it is too close to ghent festival. Wish there could be a note about that before booking so we can know the situation before booking.