Martin's Klooster in LEUVEN

Disgusting arrogance from these dishonest people! Folks, beware and stay far away from this dump! It feels like they just take your money! Never mind that the hotel is a poor condition and freezing cold. Never mind that when we arrived, they told us that the room we had booked was not available because of heating problems and that we had paid for chocolates which we never received because they had “run out”. We also felt completely ripped off.
After leaving this place, we discovered that our deposit had not been returned. We contacted the hotel and politely asked what was going on. We had already paid for breakfast when we booked the rooms. They admitted that they had made a mistake and had charged us twice for breakfast by accident and said they would refund the money. Yeah, right! A little later we received a message that they had taken another 100 euros from the card. Just like that! Unbelievable rudeness and incompetence!?!
We contacted them again. Politely again. After a long wait on the phone, they informed us that once again they had made a mistake and that they would refund all the money. Yeah, right! A few hours later, the 100 euros that they had taken just like that out of sheer cheek were refunded, but the other money for the breakfasts – which we had already paid for and were then charged for again – was never returned.
Three days of polite calls, every single day and these people just pretended to be pleasantly absent-minded. Hahaha. Disgusting behaviour from people with absolutely no integrity! And it’s not about the money– it’s about the principle! People, stay far away from this awful place!

Would have been overall a good experience. However, there are multiple birds (pigeons, magpies, etc.) flying into the windows daily and dying slowly in the yard/garden. It is a very ugly sight which ruined my stay.
This could be easily fixed with transparent stickers on the windows, but management refuses to put them up.

The parking is not accessible due to road work. I called the reception and the guy gave me a parking where is allowed to park until 6pm, but I book this hotel to stay overnight!
Then I arrived in the hotel and the guy gave me a map to the hotel parking and said there is direction on every corner. Some of the corners have a entrance forbidden sign but I saw the direction mark so I entered anyway. After that, I got two fines of 100 euros because I enter a street which I shouldn’t enter.
I wasted some many hours and got fine because of the poor direction.