MPM Hotel Merryan in Pamporovo

This is by far the worst hotel I have ever stayed in, and I have stayed in a lot. This was the only hotel available when I booked and now I know why. Sadly this is not going to be a good review, however, one that I do suggest you read. I booked Merryan, having previously stayed in Hotel Orlovetz, as Merryan was the only hotel that had availability for my chosen dates. I read the reviews and thought it looked ok. I booked a twin room with balcony, half board with buffet breakfast and evening meal. Arrived at the hotel and was provided with very little information from the male receptionist, checked into our room to find no balcony and the beds were awful. It looked like the mattress had been a memory foam and had remembered every single person sleeping in it for the last ten years, the mattress was so bowed in the middle we considered sleeping on the floor. I actually let it go. Evening meal and it was a buffet, although a very limited choice and not great quality, with pink chicken. I also noted that there were very few people in the restaurant. Morning arrived, again a buffet breakfast, not great quality. After breakfast and asking where to get the shuttle bus for skiing, we found we were standing in the wrong place, although that’s where we were told to stand, also the bus driver asked us for our bus tickets which, we had not been provided by the hotel reception. Fast forward to evening meal. Upon arriving back after skiing another equally inept male receptionist asked us to choose from a set menu which had prices alongside. After explaining that we were half board he said ok and we went to our room, showered, which incidentally, showered over the toilet, and the whole floor of the room, so that every time we entered after had to remove our socks and dry our feet on the way out. We then went to the restaurant. The waitress was surprised to see us as she had been told by the receptionist that we were not eating as we had food in our room!!???? After some discussion, we received an apology, sat down to then be told it was a set menu as we were two of only four people in the hotel. Reluctantly we chose, received our food which was, quite frankly, awful. We left the majority and when asked if there was anything wrong we advised it wasn’t nice. We left, no offer of anything else. The next morning went for breakfast to be told we were the only two in the hotel and it was again a set menu. Again reluctantly, but being British, stayed and ordered an English breakfast. We received an egg, piece of bacon, cucumber, tomato, cheese, and jam all on the same plate!!!???? The male waiter, kept looking and playing on his phone, which was extremely off putting with background music on It was yet again awful and we left for skiing quite angry and actually depressed. That evening again were told we were the only two in the hotel so again a set menu, which was the same as the night before, I advised that I wasn’t happy and wanted to see the ma

The toilet in our room was broken, we were blamed fir the fault due to using too much toilet paper ! The problem was a leaking cistern. One guy tried to fix it and when he couldn't resorted to yelling at us and was both rude and aggressive.
We resorted to using the restaurant facilities most of the time. Wouldn't recommend.

The hot tub in the hotel was broken -that is why we were given a room with its own hot tub - much appreciated. The problem with the toilet was AFTER that - we were without a working toilet for 3 days. The problem was with the cistern - can provide photos if necessary. Most of the staff were exceptionally friendly and polite - that is why the experience was so disappointing in the long run.