Aparthotel Hotel Prestige City II

Reception staff does not speak english. It was a problem as they gave us wrong accommodation. We had two separate apartments. Both apartments should have a bedroom and a living room with kitchen. We have been given just a room. No apartment. Just classic double bed hotel room. We did try to explain to reception staff what we paid for. Fortunately, probably a lady manager, appeared from nowhere and she explained to reception staff what type of accommodation we booked. Well, she did not even look at us, no greeting, no apologies. But, eventually we had apartments we booked. So, issue sorted. Apartments were ok, old dated, but we had a beautiful sea view from our terrace. The second apartment where my boyfriend and his mom stayed, was not so great. But, not bad. I will post some pictures here for you to see the views, terrace and the cons. Food - breakfast was cold, cold bacon, cold eggs, cold scrambled eggs, cold, cold. Hotel is very near to the beach but if you like a city holiday feeling don't stay there as this hotel is far from the promenade and Primorsko city. You can still reach it by walk if you want but there is nothing to see near to this hotel. I want to say, the location was not a problem for us as we wanted something like this, very close to the beach. Let me tell you my experience - hotel staff, overall is very unprofessional, bored, rude. If you ask for something, smile on, you will get bored look, with expression " Why you bother me, what do you want". We will not return in to this hotel, as for that money you can get much better, believe me. Anyway, we had a great holiday as we made it great and we did enjoy every single day. I wish the same to you.

Not very happy about my stay here. The place is a bit run down, even if rooms are pretty good size. We did not have hot water the first night and the food is nothing to write about.

If you expect Prestige - this is NOT your best bet!
Where do I begin?
I booked an apartment for 5 nights for my family (2 adults, a toddler and a baby). Upon arrival we were informed that we will have to move to a different apartment for the last night of our stay, since the owner of the apartment was coming back. We were not happy with this, but did not want to spend an entire day looking for a different hotel with a tired toddler and baby!
Reception staff assured us they will help us move all our luggage and as a compensation they will move us to a luxury apartment.
So we get in the tiny elevator and go up to the 4th floor of the building. The apartment was as far from 'prestigious' as could be.
Apartment:
- Dirty, worn out furniture
- Kitchen area, which looked like somebody's nightmare
- No TV in the living room
- TV signal in the bedrooms was poor
- No mosquito nets
- No A/C remotes and TV remotes were greasy and dirty

Pool:
- Freezing water in both pools
- Extremely slippery area around the pool ( I saw a number of adults and children slip and fall! Luckily, there were no serious injuries)

Restaurant:
- The food was terrible, undercooked and everything took ages to be prepared. We had to wait half an hour for the bill, which was frustrating to say the least!
We had breakfast included in the price of our stay, but after seeing the lack of choice of the buffet and considering the bad taste, we were glad we didn't pay for an all-inclusive stay!
Bar & Animators:
The only good thing about this hotel is the pool bar and amazing animators!

On the day before we left, we inquired as to how the move to the different apartment was going to happen. We were informed that we will need to move our luggage, but not before 2pm (usual check in time), which meant that we will loose an entire day of beach fun, moving luggage! On top of this, we were not going to be moving to the promised 'luxurious' apartment, as this was 'not possible'.
No compensation what so ever was offered for our inconvenience and ruined holiday.
We decided that we will not move, as it was not worth it. On the day we left, I received a call from reception to inform us, that they have our ID documents. It turned out that they have kept our national identity cards at reception from day 1. Me and my husband were baffled, as we each thought the other had collected them after check in! We had to drive back to the hotel to get our documents back.
To top it all, we forgot an orthopaedic type pillow at the hotel, which we were informed mysteriously vanished!
I am very disappointed as I expected a relaxing holiday in a truly prestigious hotel. I will definitely NOT recommend this hotel to anyone looking for a good service in a prestigious hotel.

Awful, dirty, rude staff. Be careful if you go with your dog - they steal people's pets!