Villa Sunrise in Kranevo

Very disappointing experience at the restaurant in Therma Eco Village, Kranevo. The F&B manager lacked professionalism and leadership — service was chaotic, and staff were often inattentive and rude. The overall atmosphere felt careless, not what you’d expect from a resort of this category. Sadly, poor management overshadowed what could have been a pleasant visit.

Here’s the short review translated into English: ⸻ The hotel advertises itself as 5-star, but in reality, it’s closer to 3-star. Hygiene is unacceptable – rooms are only superficially cleaned, and cleanliness is lacking in the restaurant and around the pools as well. The worst part was seeing cockroaches several times – even around the bread and children’s highchairs. When we reported this to the manager, instead of assuring us that action would be taken, we were offered a “gift” in the room. The food was okay but lacked variety and was often repetitive. The only thing that truly matches a 5-star standard is the 24-hour reception. It’s clear that the staff are not to blame – the issue lies with the management. The hotel definitely did not meet expectations.

Horribble amd dirty! The room we stayed in was really dirty. The stairs in the room were very dusty and the bathroom had mold in it. The beach on the other hand was really ok. Moving on we went bowling and the bowling alley was acceptable because the points were not counted by the mashine. Another aspect i would recommend checking is the vatican restaurant because we wnated to eat at a certain time and the waiters said that we can only eat there if we pay. The program of the restaurant or the kitchen was not written anywhere. If you go at the right time to the restaurant you can eat some really good food even tho there are not many options. Not to mention the dirty blankets that had blood stains on them.

I booked a villa with two bathrooms and a living room, instead I received an apartment with 3 bedrooms and a bathroom. When I asked for compensation, they told me that all they can do is give us the evening meal. I accepted so as not to spoil my vacation and that of the others. However, they wanted to charge me an evening meal! I got a mediocre apartment with a children's theme and only one bathroom. A mess of an apartment compared to the villa we had booked. I asked the receptionist why they listed the villa if they can't give it away, she answered that this is their marketing. In translation, take the villa because we're fooling you with an apartment and if you don't comment, we'll take even more money from you. Apartment: old and rickety furniture, drawn curtains, non-functioning safe, no place for towels considering that there were 7 people, beds like at 3 stars, no iron (but they still have 5 stars), no soap dispenser at shower, the hairdryer made noises like a broken Boeing, the bathroom battery was old and full of limestone, cleaning every 2 days, 1 bathroom for 7 people, only one row of pillows on some beds, you couldn't choose between a hard pillow and a soft pillow . The food, breakfast and dinner: mediocre, a 5-star hotel had canteen food and packaged sweets (biscuits, check and pastries, all were packaged). The staff is not very kind, they want to try but they still need training, especially the lifeguard at the spa, he is very stiff and nervous all the time. Spa: cold water in the large pool, few sunbeds for how big the hotel is. In the dry sauna, the door does not close well, plus the lifeguard will argue with you if you pour water on the coals. The wet sauna is a little warm, it does not have the temperature of a sauna. The bar on the 4th floor: it doesn't have many drinks, it only has a few, isn't it? 5 star hotel. Conclusion: it is a 3 and a bit hotel, it has nothing to look for in 5 stars.

I recently booked a stay at this hotel through *******, and I must say it was a disappointing experience.

Upon arriving at the hotel the room was not ready and was dirty (even though it was already 3pm). When we asked for towels the "clean" ones that were provided had a ball of hair inside and stains.

Later in the evening we were stunned from disgust and horror when we discovered multiple worms in the bathroom in the evening. The worms were alive and crawling on the floor, which would make anyone's stomach turn.

The presence of these pests was not only unsanitary but also unacceptable for any accommodation, let alone a hotel that charges for its services. What is more bizarre is the staff declined our request for a refund so it seems for them this situation is normal and acceptable.

Cleanliness should be a top priority for any hotel, and it's disheartening that this one fell short in this regard.

I strongly advise potential guests to think twice before booking a stay here. Not only did we have to deal with worms in the bathroom, but the hotel's refusal to address the issue adequately (and refund our money) left a sour taste in our mouths. Consider other options in the area to ensure a pleasant and hygienic stay.