Hotel Mura in Albena

Cleanliness: Excellent and high standard everywhere. There were cleaning staff constantly cleaning and tidying up after people. We really felt sorry for the staff – people would just get up and leave their plates/food/drinks on the table without a care in the world. After every meal, we stacked our plates/cups and took them to a cleaning station. We made sure our table was clean and tidy because that is the respectful thing to do. It also teaches our children a lesson, keeping the environment and other people free from harm.
Communal Areas: There was a nice seating area in reception with a bar, upstairs was a pool table and underneath a shop. Outdoor seating on either side of the hotel was available.
Location: Mura is located in a pedestrian area, although taxis and buses can of course drive down. Mura is is 3rd hotel from the end of the 6km beach line. We believe it is part of 3 sister hotels next to each other: Gergana (1st one on the beach) and Slavuna (2nd one on the beach) then Mura, all beach fronts. Directly opposite is the Baltata nature reserve which we ran through most days, then onto the coast road up to Balchik.
Directly outside is also the Albena 'train' which regularly runs into town (approx 1km away). This is where you will find shops/restaurants etc.. But you can also walk/cycle along the coast road (runs parallel) which offers a different experience, various shops along the way including a 24/7 shop, massage place, small medical facility, restaurants, foot fish bar (where the dinky fish eat your dead skin on your feet) and various outdoor fitness areas. There is also the stage, opposite the Maritim hotel which had events on, we saw a local Bulgarian band one evening which was a really nice vibe.
Staff
The staff are absolutely lovely, polite, friendly and bloody hard working. They are international, so we met people from Bali, Romania and even France as well as Bulgarian. They rotate through the various hotels though, so it is difficult to build up a relationship with personnel. We felt really sorry for our staff as the Clientele at the beginning of our week were really rude: we think they must have left their manners at home when booking an all-inclusive as we very rarely heard a please or thank you, let alone walking the few steps to the nearest "service station" to place empty plates/glasses... The behaviour was absolutely shocking and mentality of "someone else will clean up my mess" is just downright disrespectful. There is no excuse for poor manners or bad behaviour, especially to other lovely human beings, surely you wouldn't behave like that in your own home, so why do it at a hotel? Especially when that type of behaviour is witnessed by children.
Every single member of staff was lovely, but we want to give a special mention too:
Tzvetelina (Molly) bartender; who is absolutely lovely, such a kind heart. Even after we witnessed some people being extremely rude and harsh towards her, she remained professional and polite at all times.
Andrey, Housekeeper; cleaning every day to an extremely high standard – considerate, helpful and cheery.
Edi Picolo and the entire Indonesian staff (Bali), waiter/waitress; what wonderful people who worked so hard. Always happy and couldn’t do enough to help.
Svetoslav (Svetko), Customer Relations, Reception, who welcomed us back from our runs with a smiling face.
Kliment, Hotel Manager; a lovely gentleman who showed grand hospitality towards us, it is obvious why is represents the Mura hotel; tremendous customer service skills and abilities with an obvious passion for his staff and strive for his clients.
The staff made our holiday perfect, their hospitality went a long way, thank you.

Verry god position,personal it’s very kind and hospitality,food very good and drinks it’s ok! Position on the beach and rooms with sea view it’s great! Well done Mura check 14.07;check out it’s coming in 19.07.2025

It was my 6th year here in Mura. I just love it. I love the beach in Albena, especially in Mura where you can go out of the hotel and you are there. This year the rooms were renovated and they were great. There are big bed and TV, that I never turned on, because we were always at the beach. We stayed in a room with view to the forest and it was nice and quiet, and the air were very fresh. The staff is very helpful and friendly, the room and the bathroom were cleaned every day.

We were fortunate to have been guests here! We went all inclusive and had a great time. The accommodation was clean with all mod cons, food was delicious, beach front bar, geat entertainment and a welcoming atmosphere and attentive staff, reasonably priced and fantastic WIFI

4 star hotel in Albena, very kind personnel, very well administration. Good food and grill in restaurant, but very hot, AC never working. Small pool, but the sea is 30m distance. I recommend for families.