Samara Apart-Hotel in Balchik

I booked this hotel for my colleagues and myself for about 10 days off the season and our company paid over 3 300 euros and the stuff on the reception was very unhelpful. They couldn’t make any exception to open the spa for one more hour not even once as a gesture. The behavior was very unwelcoming. They just don’t care if the guests stay is good or will they choose the hotel again. The building is nice. I hope they will find professionals who take care of the guests who give them business properly.

They changed the sheets and towels only once for 10 days.

I would recommend the managers to exchange at least the toilet brushes …

I am disappointed, I won’t book it again.

I've checked in on May 03.2025 in the night and the price for 2 persons room was, on internet, 80 lv ( 207 ron).The young receptionist asked me 90 lv. He asked me if Single ( my husband wasnt there yet), I said dont know yet. 10' later I've come back to the reception and said- yes, single- as my husband wasnt to come anymore- but surprise, the guy said -oh no, but we dont have single.. I said every room can have a single occupancy, what you mean , you have room with one single bed ?! No, isn'it ? So what is the price for single occupancy ? He said it should be 70 lv, but to come back next morning...He said he is new and dont know how to handle. Also I wanted to pay, he said no, to come back next morning, cause he is new ...?!!
Next morning the other receptionist told me the price is 90 lv. I asked - how come-you have the same price , no matter if single or double ?, he said - but this is the price for single, because the room is 110 lv ! I've looked on internet and yes, the price was changed, but FOR TODAY- NOT FOR THE DAY BEFORE! I've told him that, but he said he doesnt understand and he doesnt know what the other guy told me...
Its not about the money , its about playing cheap, and I wasnt expecting this cheating manner from a hotel with pretentions like Samara...