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30 USD
Family Hotel Elena in Arbanassi
🌍 Bulgaria, Arbanassi, Veliko-Tyrnovo, Bolgariya
● Center: 450 m
✅ Host described as 'extraordinary woman' providing warm hospitality and flexible check-out ✅ Quiet, clean environment with 'beautiful surroundings' noted ✅ Homemade food praised as 'perfect' and staff characterized as 'good' ✅ Spacious rooms with mountain and city views ✅ Free bike rentals and a garden area allowing outdoor cooking ❌ One review mentioned a 'hole in the door', indicating some maintenance issues ❌ Some guests found the price too high for the offered services and lack of views ❌ Breakfast is not included by default which may surprise guests expecting it ❌ Service inconsistency noted in nearby Cafe «Hotel Sevastokrator» impacting dining experience
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Rooms and prices
2 guests
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Standard room
Air conditioning and private bathroom
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Standard Triple room
Air conditioning and private bathroom
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3 x
Standard Triple room with balcony and with view
Air conditioning, shower and private bathroom
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Standard Double Attic room
Air conditioning, shower and private bathroom
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Standard Double room with view
Air conditioning and private bathroom
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Standard Double room with balcony
Air conditioning and private bathroom
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Studio
Air conditioning and private bathroom
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Studio with balcony and with view
Air conditioning, shower and private bathroom
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Description
Family Hotel Elena is a three-star property located in Arbanassi, Bulgaria, offering a variety of room types including standard rooms, studios, and rooms with balconies and views. Built with family travelers in mind, the hotel provides amenities like air conditioning, heating, free WiFi, and a 24-hour front desk. Guests can relax in the garden or terrace, enjoy homemade meals at the on-site restaurant, or rent bikes to explore the area. The hotel also welcomes pets on request, with a fee. Parking is free, and services such as laundry, dry cleaning, and luggage storage are available. Rooms are described as spacious and clean, though some guests noted minor maintenance issues. The hotel balances comfortable accommodation with practical services like express check-in/out and car hire. Breakfast is not included but can be requested in the room.
Location
Family Hotel Elena is situated on ul. Sveti Nikola 24 in Arbanassi, a small historic village near Veliko Tarnovo. It lies about 116 km from Plovdiv airport (PDV). The hotel is located on the edge of a serpentine road, offering views of Veliko Tarnovo’s lights at night and an isometric daytime view. Nearby dining options include Cafe «Hotel Sevastokrator» just 40 meters away, known for its great view, as well as the restaurants «МЕХАНА ПАНОРАМА» (84 m) and «Механа Извора» (282 m). These provide convenient options for meals outside the hotel’s own restaurant.
Tips
- Expect a quiet stay with clean and spacious rooms; consider requesting breakfast in advance since it’s not included by default.
- If traveling with pets, contact the hotel beforehand about fees.
- For dining outside the hotel, be aware that nearby Cafe «Hotel Sevastokrator» has received mixed reviews regarding service speed.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Breakfast not provided
- Pets: Pets are allowed on request Fee: Contact the property for details
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, DinersClub
- Check in time: 14:00-19:00. Check out time: 06:00-11:00.
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Services and facilities
General
- Air conditioning
- 24-hour reception
- Smoke-free property
- Heating
- Express check-in/check-out
- Garden
- Terrace
- Outdoor furniture
- No elevators
Rooms
- Non-smoking rooms
- Room service
- Family room
- Cable TV
- TV
- Shower/Bathtub
- Shower
- Wardrobe/Closet
- Linens
- Mosquito net
- Toiletries
Services and amenities
- Ironing
- Laundry
- Safe-deposit box
- Dry-cleaning
- Luggage storage
- Wake-up service
Meals
- Bar
- Diet menu (on request)
- Breakfast
- Breakfast in the room
- Restaurant
- Snack bar
- Packed Lunches
- Bottled water (at extra charge)
Internet
- Free Wi-Fi
Transfer
- Car rental
Languages Spoken
- Russian
- English
Recreation
- Bike rental
- Barbecue grill(s)
Parking
- Parking
- Free parking nearby
- Free Parking on Premises
Pool and beach
- Beach/pool towels
Business
- Fax and copy machine
- Meeting and presentation facilities
Kids
- Family/Kid Friendly
Pets
- Pets allowed
Street view
Video: Как рождался лучший бутиковый отель на Волге? Елена Маньенан и её Частный визит.
Map
Reviews
The host is an extraordinary woman. We booked 1 night through Booking, and when we arrived we decided to stay one more night and we expected her to check us out, but she said "No problem". The first morning we had free breakfast through genius, and the second we expected to pay but it was still free. It is quiet, clean, beautiful surroundings. We are satisfied!
Also we was with our dog.
Also we was with our dog.
Very nice hotel with perfect homemade food and good staff. 100% recommended
Overall good
Clean - 0 stars. Personal - 1 star (night security person is verry helpfull). Price too high for what they offerand there is no view anymore.
Great Hotel on great place. The most wonderful time I have there. If you like the clean rooms and hospitality and history all around this is the place to be
It's placed on the edge of the serpentine road. In the night time Veliko Tarnovo lights up the view, while in the daytime you can see it from an isometric view. The room was nice and spacious. We had the posibility to cook in a large pot in the garden. It was somehow funny, somehow unpleasing that we had a hole in the door.
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POIs near hotel
Devingrad (1.3 km)
Fifth-century Byzantine fortress ruins overlking the Yantra River valley near Arbanassi, notable for its strategic medieval position and well-preserved defensive walls.
Sarafkina's House (2.4 km)
A 19th-century merchant residence in Arbanassi showcasing traditional Bulgarian architecture and period furnishings from the National Revival era.
Monument Statue (56 min)
A historic monument in Arbanassi, a village known for its preserved 17th and 18th-century architecture and cultural heritage sites.
Nikolay Panayotov Monument (58 min)
A memorial in Arbanassi honoring a local or regional historical figure, situated in this preserved Bulgarian village known for its 17th-century architecture.
Memorial of Lyaskovets citizens, killed in wars (4 km)
A war memorial in Arbanassi honoring local residents who died in military conflicts, serving as a tribute to those lost.
Cafe and Restaurants near hotel
Cafe «Hotel Sevastokrator» (1 min)
ul. "Sveti Nikola" 13, 5029 Arbanasi
Reviews19.08.2025
I've been there a few times, but only to the restaurant part. It's nice and has probably one of the best views in the area. That's the reason I often get my guests to visit it. Yet this time, I was really disappointed. We have been left to wait quite long without any attention, then waited even longer for just soft drinks and coffee, then once again for something forgotten, then another wait for another forgotten thing. Afterwards zero attention and after 15 minutes unsuccessful attempts of catching the waiter's attention, I went inside to ask for the bill. Then, without asking, the bill was made for paying cash, which caused quite an inconvenience as by having only cards we had to get somehow creative with solving that dilema...
07.08.2025
The location and view are absolutely magnificent. The complex has a super potential; plenty of space, good facilities, restaurants with good food, terraces, fun and relaxation. But...
In the meantime, only the price is at the potential level, with the rest lagging behind. The hotel is rather a very large and outdated guesthouse. I don't know how the newer buildings look lime inside, but the main ones where we had the apartment, ate and relaxed are very affected by age. Everything is worn out far beyond the "pattern of time..." taps, doors, furniture, towels, equipment. You could imagine that age has a charm... but not in this case. Here the taps are broken and unpleasant to the touch, the gasket from the mini-fridge is blackened, not to say moldy, the towels are not 2 the same... I do not want to give the impression of a "house of horror," only that the claims of the place are justified only by location and view (which does not imply any merit of the owner) and everything related to them is exploited beyond the acceptable limit.
In the meantime, only the price is at the potential level, with the rest lagging behind. The hotel is rather a very large and outdated guesthouse. I don't know how the newer buildings look lime inside, but the main ones where we had the apartment, ate and relaxed are very affected by age. Everything is worn out far beyond the "pattern of time..." taps, doors, furniture, towels, equipment. You could imagine that age has a charm... but not in this case. Here the taps are broken and unpleasant to the touch, the gasket from the mini-fridge is blackened, not to say moldy, the towels are not 2 the same... I do not want to give the impression of a "house of horror," only that the claims of the place are justified only by location and view (which does not imply any merit of the owner) and everything related to them is exploited beyond the acceptable limit.
29.06.2025
Great View, But Service Fell Short.
The view of Veliko Tarnovo from the hotel is stunning, definitely the highlight of our stay. Unfortunately, the room itself was standard, there's nothing special and the sound insulation was poor. We could hear guests in the hallway and neighboring rooms, and some people smoked and talked loudly on their balconies well past midnight. At one point, we even smelled weed, which was unpleasant.
Service was hit or miss. One receptionist was warm and helpful, which I appreciated, but most of the staff came across as unfriendly and unapproachable. It really affected how welcome we felt, especially when I was alone,(especially in the restaurant) I noticed a clear difference in how I was treated when my husband wasn’t with me, which was disappointing.
Breakfast was underwhelming, limited options and more like a cafeteria than a hotel buffet. We didn’t use the pool or sauna, though I did book a massage and hope that will be a better experience.
This was our second hotel during our trip to Bulgaria, and sadly, it left us feeling a bit unwelcome. I don’t expect special treatment, but I do expect basic hospitality, regardless of where someone is from or whether they’re traveling alone.
I hope management considers how important consistent and respectful service is for all guests, not just some.
The view of Veliko Tarnovo from the hotel is stunning, definitely the highlight of our stay. Unfortunately, the room itself was standard, there's nothing special and the sound insulation was poor. We could hear guests in the hallway and neighboring rooms, and some people smoked and talked loudly on their balconies well past midnight. At one point, we even smelled weed, which was unpleasant.
Service was hit or miss. One receptionist was warm and helpful, which I appreciated, but most of the staff came across as unfriendly and unapproachable. It really affected how welcome we felt, especially when I was alone,(especially in the restaurant) I noticed a clear difference in how I was treated when my husband wasn’t with me, which was disappointing.
Breakfast was underwhelming, limited options and more like a cafeteria than a hotel buffet. We didn’t use the pool or sauna, though I did book a massage and hope that will be a better experience.
This was our second hotel during our trip to Bulgaria, and sadly, it left us feeling a bit unwelcome. I don’t expect special treatment, but I do expect basic hospitality, regardless of where someone is from or whether they’re traveling alone.
I hope management considers how important consistent and respectful service is for all guests, not just some.
22.05.2025
Waiters should be more attentive to guest's needs. Since last year, the menu became very basic with only very few bulgarian dishes. They count more for the view than for the food quality.
19.05.2025
A location with a wonderful view and a lot of things to do: spa, ping-pong, pool. Very nice serving with good food and dancing music. The breakfast is the same every day, but you can work with it. The cofee not so good at breakfast, but you can buy good coffee at the bar.
Restaurant «МЕХАНА ПАНОРАМА» (1 min)
Arbanasi, 5029 Арбанаси
Restaurant «Механа Извора» (4 min)
ул. „Опълченска“ 3, 5029 Велико Търново
Frequently asked questions about Family Hotel Elena
Are pets allowed at Family Hotel Elena?
Pets are allowed on request with a fee. Contact the property for details.
Is breakfast included in the stay?
Breakfast is not provided automatically but can be ordered in the room.
What types of rooms are available at the hotel?
Room types include Standard room; Standard Triple room; Standard Triple room with balcony and with view; Standard Double Attic room; Standard Double room with mountain view; Standard Double room with view; Standard Double room with balcony; Studio; Studio with balcony and with view.
How far is Family Hotel Elena from the nearest airport?
The hotel is approximately 116 km from Plovdiv Airport (PDV).
Does the hotel offer any bike rental services?
Yes, bikes are available for free rental at the hotel.
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