Sevastokrator Relax & Congress in Arbanassi
✅ Magnificent panoramic views of Veliko Tarnovo praised in multiple reviews. ✅ Clean rooms and well-maintained public areas, especially noted in newer buildings. ✅ Comprehensive wellness facilities including a spa, sauna, and massage services. ✅ Restaurant offers good food with some reviewers recommending chicken skewers and pork neck. ✅ Free parking and availability of car chargers appreciated by guests. ❌ Several guests noted outdated and worn-out furnishings in older buildings, including broken taps and moldy mini-fridge gaskets. ❌ Service inconsistencies, especially at the front desk and restaurant, with reports of inattentive or unfriendly staff. ❌ Noise issues due to poor soundproofing; guests reported disturbances from hallways and balconies. ❌ Limited and repetitive breakfast options with some finding the coffee quality poor. ❌ Some rooms have lighting and air conditioning problems, particularly suites located near reception or in attic spaces.
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Description
Sevastokrator Relax & Congress is a three-star hotel established in 2009, located in Arbanassi, Bulgaria. It features a broad selection of room types, from Economy Single rooms to Large Quadruple Suites with panoramic views of Veliko Tarnovo. The hotel provides amenities like air conditioning, free WiFi, a restaurant, bar, and wellness facilities including a sauna, massage, and spa centre. Guests will find family rooms, soundproof rooms, and services such as 24-hour front desk, private check-in, and free parking. While the hotel receives high scores for cleanliness, amenities, location, and service (each rated 9/10), reviews mention that some areas, especially in the older buildings, show signs of wear and could benefit from refurbishment. The views of Veliko Tarnovo and the surrounding mountains are frequently praised, making the location a major highlight for visitors.
Location
Sevastokrator Relax & Congress is situated at st. "Sveti Nikola" 13 in Arbanassi, Bulgaria. The hotel is approximately 116 km from Plovdiv Airport (PDV), making it accessible for international travelers. Nearby dining options include the hotel’s own café just 7 meters away, and two local restaurants—Механа Панорама at 130 meters and Механа Извора at 248 meters. The hotel’s elevated position offers panoramic views of Veliko Tarnovo, which guests often mention as a key attraction. Its proximity to the historical town allows easy exploration while enjoying the tranquility of Arbanassi.
Tips
- If you prioritize room comfort, request accommodation in the newer buildings due to some wear in older areas.
- Be prepared for some noise in rooms near the reception or with balconies, and consider bringing earplugs if you are a light sleeper.
- For meals, try the restaurant’s chicken skewers or pork neck and enjoy the terrace views, but be patient with service which can be inconsistent.
- Lastly, check WiFi availability in your room upon arrival as some guests reported weak coverage.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs and extra beds cannot be added.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, MasterCard
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Heating
- Garden
- Terrace
- Private check-in/check-out
- Non-smoking rooms
- Soundproof rooms
- Family room
- Cable TV
- TV
- Hairdryer
- Shower/Bathtub
- Shower
- Wardrobe/Closet
- Linens
- Mosquito net
- Safe-deposit box
- Wake-up service
- Telephone
- Bar
- Breakfast
- Restaurant
- Free Wi-Fi
- German
- Russian
- English
- Barbecue grill(s)
- Barbeque
- Sun Deck
- Ping-Pong
- Parking
- Garage
- Swimming pool
- Spa tub
- Outdoor pool
- Beach facilities
- Seasonal outdoor swimming pool
- Beach/pool towels
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Massage
- Steam room
- Sauna
- Spa
- Children's playground
- Family/Kid Friendly
- Kids' TV Networks
- Pets Not Allowed
Street view
Video: Sevastokrator Hotel & SPA
Map
Reviews
Clean room and the view of Veliko Tarnovo is beautiful
In the meantime, only the price is at the potential level, with the rest lagging behind. The hotel is rather a very large and outdated guesthouse. I don't know how the newer buildings look lime inside, but the main ones where we had the apartment, ate and relaxed are very affected by age. Everything is worn out far beyond the "pattern of time..." taps, doors, furniture, towels, equipment. You could imagine that age has a charm... but not in this case. Here the taps are broken and unpleasant to the touch, the gasket from the mini-fridge is blackened, not to say moldy, the towels are not 2 the same... I do not want to give the impression of a "house of horror," only that the claims of the place are justified only by location and view (which does not imply any merit of the owner) and everything related to them is exploited beyond the acceptable limit.
The view of Veliko Tarnovo from the hotel is stunning, definitely the highlight of our stay. Unfortunately, the room itself was standard, there's nothing special and the sound insulation was poor. We could hear guests in the hallway and neighboring rooms, and some people smoked and talked loudly on their balconies well past midnight. At one point, we even smelled weed, which was unpleasant.
Service was hit or miss. One receptionist was warm and helpful, which I appreciated, but most of the staff came across as unfriendly and unapproachable. It really affected how welcome we felt, especially when I was alone,(especially in the restaurant) I noticed a clear difference in how I was treated when my husband wasn’t with me, which was disappointing.
Breakfast was underwhelming, limited options and more like a cafeteria than a hotel buffet. We didn’t use the pool or sauna, though I did book a massage and hope that will be a better experience.
This was our second hotel during our trip to Bulgaria, and sadly, it left us feeling a bit unwelcome. I don’t expect special treatment, but I do expect basic hospitality, regardless of where someone is from or whether they’re traveling alone.
I hope management considers how important consistent and respectful service is for all guests, not just some.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Sevastokrator Relax & Congress
What types of rooms are available at Sevastokrator Relax & Congress?
The hotel offers Economy Single rooms, Economy Double rooms, various Standard rooms including Single, Double, Triple, and Family rooms, Deluxe rooms with panoramic views, Alpine rooms with balconies, Luxury and Junior suites with balconies and views, Mansard suites, and Large suites with panoramic views.
Is there parking available at the hotel?
Yes, the hotel provides free parking and has underground parking facilities.
Are pets allowed at this hotel?
No, pets are not allowed according to the hotel policy.
What wellness and recreational facilities does the hotel offer?
Guests can use the sauna, spa and wellness centre, swimming pool (with cover), massage services, and table tennis. There is also a children's playground and garden.
How far is Sevastokrator Relax & Congress from Plovdiv Airport?
The hotel is approximately 116 km from Plovdiv Airport (PDV).
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 95 USD The best time to book is August 14, with rates starting from 72 USD



























































































































