Diamond Hotel

*AVOID*

Problems arose on our 3rd of 3 nights when the toilet overflowed in the middle of the night (nobody was using it) putting toilet water all over the room. Although the staff were quick to come up this caused hours of disturbance and soaked our belongings- and we obviously had to pack and unpack again elsewhere. There was not even an apology from the hotel. They moved us to another room which had no wifi connection, and the sheets were covered in stains (see attached image). Again no apology from staff. The issues were raised with staff immediately, contrary to what the condescending rude women on reception on check out were saying.

We stayed for 3 days, this all happening on the last night which was the worst timing as we were on a 15+ hour flight the next day on no sleep. The reception staff said it was OUR fault for not pursuing the matters at reception!!- this was when checking out.
At the very least they should have apologised and given a discount of the final night, and moved us to a suitable clean room.

The hotel needs to train their staff in manners, cleanliness and procedures in such occasions as this.

Summary:
- Poor reception staff, poor housekeeping, poor food
+ Great staff other than reception, good location

Extremely dated but that is not necessarily a bad thing. Worst of it was that the hotel was filthy. The room had stained old pillows and sheets that stunk. A lot of dust and dirt around the room and on items in the room. Toilet had a permanent stench. Would not recommend. Could not get comfortable or relax at this hotel.