Quality Inn & Suites in Niagara Falls

I realize that Winter is a time when they do repairs and fix up the location. However I did not have hot water to shower before my meeting. The bathroom door in our room did not close all the way. I asked for a discount and was given a small amount of my bill. I wish they had been upfront about the hot water issue so I could have chosen a different hotel. Also the mat at the entrance should be twice the size for safety.

This is a review for a front desk person who is generally available at morning time - Jan 26, 2026.

This person tries to make your life difficult in general,

I was in a single bed room with Netflix on the TV and then the next day I changed the room at Night around 7 pm, the other room I went to do not have Netflix on TV so next day morning 11, I asked that I can go back to the same room I was in, he says that the bedsheet are scraped and he won't be able to give me the same room, I asked if any other room he could give me that has Netflix on it, On which he says No.

First thing is he just did it on purpose because for some reason or the other, he just want to annoy me.

There is no way that bed sheets were scraped when I checked out of that room at Night 8 pm and he says today there is no caretaker coming in to make the room. it's a blatant lie.

Anyway I did not want to argue with him so I just took a room that he gave up to me, this room even have a smoking smell on it when I don't even smoke.

The hotel in general is very reasonable for price and I have stayed here like 10 times but probably not coming back just because of that Individual at the front desk. He has done it multiple times to me.
The guy at night is way more polite and customer friendly.
Perfect example of a reasonable hotel getting a bad review because of an Individual unprofessional and non customer friendly attitude.

The staff was friendly, but still couldn't help with our queries. Our room had no wifi, they tried to reset it. To only be told there was nothing they can do. Reading reviews this is ongoing. The hallways were also ice cold

The hall way where go to my room was very dark and scared at the night time because they didn’t set up the lights in the hall way. And the room has No phone and Microwave as well! But their booking room price was almost like 4stars hotel level. Expensive and poor quality!!! I would not go there any more.

The room looked good . But I left my food on table found it covered with ants in the morning. The noise was crazy either from street or second door . Who were blasting tv till 5 am
It was a horrible experience. The mattress wasn’t comfortable at all. The room was renovated and the washroom as well . But the ants and noise were deal breaker for me