Woodbine Hotel and Suites in Toronto

Scam Alert ⚠️

Please be cautious before staying at this motel. It has been 3 days and I still haven’t received my deposit back.

When I called to inquire, the staff member who answered was extremely rude and dismissive. I was told it’s “not their problem” if I don’t receive my deposit, which is completely unacceptable customer service.

This is not how a business should be run. The management seriously needs to train their staff on basic professionalism and customer care.

0/10 stars frm my side.

Thanks

Where do I begin? We chose this hotel primarily because of its convenient location adjacent to the banquet hall where we were attending an event. Unfortunately, what should have been a comfortable and stress-free stay turned into a very disappointing experience.

Upon entering the room, it was immediately clear that cleanliness and maintenance were lacking. There were visible stains on the bed sheets, which raised concerns about hygiene. The pillows provided were extremely small and inadequate for a comfortable night’s sleep. The carpet had a strong, unpleasant odor that was difficult to ignore and made the room feel unclean overall.

The bathroom was in poor condition, appearing outdated and poorly maintained. There was visible mold present, which is both unsightly and concerning from a health perspective. Additionally, there were stains on the walls throughout the room, and basic amenities such as the phone and remote control were broken and non-functional. These issues suggest a broader lack of attention to detail and routine upkeep.

For guests paying for accommodation, a clean, safe, and functional room should be the minimum standard. While the location is convenient, it does not compensate for the condition of the property. I strongly encourage management to address these cleanliness and maintenance concerns to ensure future guests have a more positive experience.

Based on our stay, I would not recommend this hotel in its current state.

Dirty, poorly maintained hotel – would not return
I stayed at this hotel in Nov 2025 and was very disappointed with the level of cleanliness. The room had visible dirt and dust, and it was clear it had not been properly cleaned before my arrival. The floors were dirty, the bathroom had grime on walls and around the sink, and there was an unpleasant smell as soon as I walked in.
The condition of the room made me uncomfortable about sleeping there.
I reported these issues to the front desk, but the response was never answered after repeated attempts and also attempted to be resolved with BBB. No resolution, still.
For the price, I expected a basic level of hygiene and care, and this property did not meet that standard. I would not stay here again and would not recommend this hotel until they significantly improve their cleaning and maintenance practices.