5 star hotels in Hangzhou

The environment is absolutely fantastic. There's a stadium right behind the hotel, perfect for an evening run or workout. The Qiantang River is directly in front, offering beautiful, refreshing views. The breakfast spread is very generous. The room itself is good, and the sofa chair by the window is a definite highlight. The kids' toiletries are a really nice touch too!

I had an amazing stay at this hotel, and it’s honestly tough to find any faults! The location is absolutely perfect—right by the Qiantang River with stunning views that just take your breath away. My room was spotless, super spacious, and had such a cozy vibe. The highlight? A massive bathtub right next to the bed—pure luxury, and it made the whole experience feel so indulgent. The breakfast buffet...

Not bad but not amazing. Brackfast is crowded, many people. Not a lot of variety. Not western food. Is clean. Just ok but little bit expensive for what you get I

Best place to stay with a river view room hands down for the price!

We really enjoyed our stay — thank you for your cooperation, great service, and the kind staff. Everyone was always ready to help. The view from the window was beautiful, and the beds were super comfortable!

If you are here and really need a good rest while also have a view of the stadium …it’s the best you can get . Bedroom is spacious and amazing .have all the things you need to sleep comfortably ❤️💕. Very nearby shopping mall have good view of the river morning till night while having good access to parks nearby . Definitely will stay here again 👍. Swimming pool and gym is amazing .

Assistant Lobby Manager Zhang Yijia is professional and reliable.

设施：ok 卫生：ok 环境：ok

The hotel Radisson Platinum is very good overall, the room is clean and comfortable, the location is good, it is convenient to go everywhere, the auntie cleans very carefully, I have stayed here for several days. Especially lobby manager Miss Yang Yujia she service outstanding , I will stay here for her again next time, recommended! 酒店各方面都很优秀，环境整洁，杨佳宇女士非常优秀，效率极高，让我们全家度过了美好的时光！

Was good training with my son. Like the breakfast 🥞

Great staff. Beautiful hotel. Buffet dinner and breakfast are must dos!

Very clean. 5 star hotel. The room is very spacious and clean. Location is in the cbd area. Very convenient to take didi anywhere.

My stay was pretty good, especially with the help of the housekeeper, Tongtong, who was very responsive and thoughtful. I'll definitely look for her again next time I visit!

Overall, it was pretty good, giving it five stars! Facilities: Great for family trips. Hygiene: Clean. Environment: The wooden cabin experience was nice.

Upon entering, the staff greeted us warmly, and they even upgraded our room for free during check-in. We received small gifts both when we checked in and checked out. The room's amenities were very child-friendly, making it truly the best family-friendly hotel. Overall, we were very satisfied.

The environment is great, like a natural oxygen bar, bringing you close to nature. The kids' meals are delicious, and my child finished every single dish every day. The room service for food delivery is also excellent, with thoughtful delivery right to our room door. Fantasyland is really fun and huge, allowing parents to relax and not have to constantly watch their children, as they can play independently...

The room environment is good, and there's a lot to do. My cabin was also a quick walk to the main building, and parking didn't take long. Since it was the May Day holiday, it was crowded, and rooms weren't ready until 3 PM. If you arrive early, I recommend storing your luggage and going to explore first. We chose to play at Fantasy Island, and they even gave us a pair of non-slip socks for both an...

Overall, a pretty good experience! The service was attentive and prompt, and every staff member I encountered was genuinely enthusiastic, which is quite rare and truly appreciated. The resort environment is lovely, with lush greenery and fresh air. The only minor downside was the airplane noise, but other than that, no complaints! I deducted half a point for facilities, as the room interiors could...

Highly recommend this hotel to anyone visiting Hangzhou! The lobby's horse statue is such a unique photo op, really sets a festive Chinese New Year mood! The environment is impeccable, with a vibrant and festive lobby decor. You can walk to the stunning West Lake, and even with the rain these past couple of days, the 'Cloud-Kissed Misty Rain' scenery was breathtaking, with the lake and mountains reflecting...

Stayed at this hotel with my family, and we were so impressed by the festive Chinese New Year decorations in the lobby! The beautifully adorned red tree created such a wonderful holiday atmosphere, and my kids couldn't stop taking photos next to it. The horse mascot photo op, featuring its cute rear, was definitely their favorite spot. The cleanliness was absolutely impeccable; our room was spotless...

The hotel's decor is elegant, and the front desk and concierge staff are incredibly warm, attentive, and thorough. The breakfast offers a wide variety of options and the service is excellent. The hotel's location is superb, very close to West Lake and not too far from the train station. The room I booked included complimentary West Lake boat tickets, which made it excellent value for money. Overall...

Facilities: Well-equipped. Environment: Beautiful, very close to West Lake, within walking distance. It's connected to Kerry Center, making dining very convenient. Service: Excellent! My child needed a nap, and they helped us with a late checkout. Much appreciated! Hygiene: Clean and tidy.

This hotel is excellent in every aspect. Its location is superb, just a few minutes' walk from the beautiful West Lake Scenic Area and Hangzhou's largest night market, Wulin Night Market. You can enjoy the sights and delicious food along the way. The hotel's service, facilities, and cleanliness are all satisfying. The breakfast buffet is also very welcoming. I will definitely choose to stay here again...

This hotel lobby really knows how to create a festive atmosphere! The Year of the Horse mascot photo spot is amazing for pictures – the vibrant red 'Fu' (luck) background paired with the cute horse plushies is super photogenic. I honestly couldn't find any fault with the cleanliness. The floor next to the photo area was so polished it reflected light, and all the little details around the room were...

Brought my husband here to celebrate his birthday. Hotel was immaculate from start to finish. Staff here are incredibly attentive and I didn’t even have to remind the hotel about the birthday arrangement - they handled everything from the single comment I left on the trip booking. Special thanks to Ms Harper Du Qian Qian who helped us coordinate everything. Also proactively reminding us to bring/take...

The concierge was very welcoming and the Executive Lounge offered great views. The steakhouse had affordable prices on weekends and the food was quite good. Overall, it's a hotel with excellent value for money.

The hotel's location is impeccable, directly facing the core scenic area of West Lake. It's just a few minutes' walk to the lakeside, making early morning and evening strolls incredibly pleasant. The service, from the front desk reception to the room service, is professional and enthusiastic, with meticulous attention to detail that makes you feel truly valued. The Executive Club (Jia Bin Xuan) is...

The Grand Hyatt Hangzhou, situated right by West Lake, offers convenient access to everything. Our room had a beautiful view of the lake, and the service was excellent from check-in to check-out. The hotel was clean, tidy, and comfortable. Breakfast was high-quality with a great variety of options. I especially recommend the afternoon tea – the selection of pastries and snacks was delicious! The hotel...

The location of Grand Hyatt Hangzhou is unbeatable, within walking distance to the West Lake, making transportation and shopping very convenient. I must praise the breakfast; it offers a rich variety and excellent quality. The Song Dynasty-style porcelain tea set in the room is a perfect detail, adding a touch of elegance. I will definitely choose to stay here again on my next visit.

This hotel is located right in the heart of West Lake's scenic area. You can step right out and be at West Lake, and there's a night market nearby. Intime Department Store is also right next door. The service is very attentive, and the breakfast spread is excellent. Highly recommend!

The hotel environment is lovely. Although it's an older property, it's very well-maintained. Since our room only included breakfast for two adults, Niska, the front desk attendant, was incredibly nice and gave us a complimentary child's breakfast. She also helped coordinate our room. In the evening, we received a complimentary fruit platter, cookies, and even samples of ALBION essence water and sunscreen...

This is my second time staying at the Sheraton Hangzhou Xixi Wetland, and the experience is still absolutely fantastic! The hotel is right next to Xixi Wetland, so stepping out, you're greeted by lush greenery and a super comfortable, verdant environment. Dining options nearby are also very convenient, with tons of amazing food. It's incredibly easy to get around and explore, making it perfect whether...

The hotel's location is great, with beautiful scenery all around. It's lovely to take a stroll around the hotel after breakfast. The room was spacious enough, but the soundproofing wasn't the best. My daughter and I are used to sleeping with goose down and feather duvets, so we both commented that the blankets on the bed were too stiff. The hotel service was good, and the complimentary afternoon tea...

My first stay here was absolutely delightful! The front desk and room service were meticulous and attentive. The room itself was spacious and bright, and the Chinese restaurant served exquisite and delicious dishes. Getting to nearby attractions was very convenient. It was a wonderful and relaxing weekend getaway, leaving me in a great mood.

The room is clean. Facilities: Complete, the swimming pool is clean. Cleanliness: Very good, extended stay cleaning was also thorough. Environment: Beautiful, quiet, suitable for vacation. Service: Very thoughtful service, they even gave us an extra breakfast when they found out we were a family of three.

The hotel's location is excellent, right next to the free section of Xixi Wetland. It's also very close to the transfer point for Lingyin Temple. It's incredibly quiet, and the soundproofing is great – even during the May Day holiday, it didn't feel noisy. However, there are two things I was unhappy with. First, most of the breakfast dishes had chili, which isn't very kid-friendly. Second, the breakfast...

Very nice clean and comfortable room and hotel -good breakfast and variety of facilities available - like the hot springs particularly

I've already written a review on another order, but overall, it was excellent, and I'll definitely be back. I was surprised to find such a great hotel so close to home, with convenient transportation, and perfect for family and friends traveling together. The staff's service attitude was especially good. We encountered a large banquet during dinner, and even though the chefs were overwhelmed, they...

staff are very responsive do take note their lobby allowed to smoke there breakfast are delicious

Facilities: The hotel is a bit old, but very well-maintained. Cleanliness: Clean and tidy 👍 Environment: Thai style, tropical rainforest is excellent 🤙 Service: Service is spot on. Hangzhou Paradise / Rotten Apple Park (choose one, can enter multiple times during stay): Two days of unlimited entry, very satisfied.

The hotel is a bit old, but it offers incredible value for money. It has everything you need, and the soft furnishings in the room are quite good. It's really worth it if you're traveling with kids; they'll have a fantastic time. The hotel has a soft play area and various children's activities, making it very convenient. I've already stayed here twice with my little one!

Cleanliness: Very clean Facilities: Well-equipped, even a small train ride Environment: Very good, nice! Service: Staff are very patient and have an excellent attitude

Service was great, the concierge lady was extremely helpful and nice, it was my second time staying at the hotel. The only serious downside was that I specifically requested for the non-smoking room when booking and the room smelled heavily like cigarettes. Even after changing the room, the smell wasn’t completely removed. My colleague got the non-smoking room, but mine still smelled.

Service was good and clean room but it was uncomfortable because the sink didn't drain.

The hotel’s environment is great and yummy local food . It’s very clean.

Came to Hangzhou Grand Theatre for a show, and Marriott and InterContinental are the most convenient hotels nearby. I checked and saw Marriott's beds were 135cm, so I opted for this one instead. The location is excellent with river views, and the service is great too—very responsive. Overall, it's pretty good!

My stay was absolutely fantastic! Huge thanks to Amber for the complimentary upgrade to a river view room. The newly renovated room offered breathtaking panoramic views of the river. Can't wait to come back!

So Recommended, First time booking in This Elegant Hotel.Location also very good if you are looking for an active Neighborhood, with Calm environment, near hotel have no noises so calm and Cozy, The hotel so clean and new, Friendly and helpful Staff, The lake view is magnificent, Thank you very much

While the location might seem a bit far from the main West Lake area, it's actually quite convenient. Heading north along the canal leads to Xiaohong Park and Qiaoxi Historic Block, while going south takes you to Dadou Road and the Ancient Rhyme Ecological Corridor, making it perfect for long evening strolls. The room is well-maintained, and the interior design is light and lively.

My first time experiencing a Kempinski hotel. The breakfast was incredibly impressive, just like the vast terrace that feels like it spans tens of thousands of square meters, built on a 4,000 square meter foundation. I sat there, watching the canal, quietly sipping tea and lost in thought... Suddenly, I looked up, and fighter jets were soaring above the skyscrapers, a sight more breathtaking than any...

What I loved most about this hotel was the food. Breakfast was excellent with a wide variety of choices, and plates were cleared promptly. The à la carte options, in particular, were high quality. The executive lounge also had a decent ambiance and good food. However, the bedding was a letdown; both the pillows and mattress were too soft. The pillows were so soft they didn't offer any support, leading...

Went to Hangzhou with my kids for the May Day holiday and stayed at the Kempinski again. The overall environment was very comfortable and tidy. Check-in at the front desk was quick, and they also shared some helpful tips. The room was spacious enough, and there was a bathtub for a nice relaxing soak. The large French windows let in plenty of sunlight, which was lovely. The mini-bar even had 4 free...

Absolutely the best hotel in Hangzhou! The breakfast was 100/100, the seafood congee was packed with ingredients! The service was excellent. I'll definitely choose Kempinski Hangzhou again next time.

The room offers a view of the Grand Canal, and it's within walking distance to Xiaochezhi Street Park. There are plenty of dining options nearby. The pool is absolutely beautiful and clean, and the breakfast is rich, varied, and tasty!

The Bai Ma Hu Jian Guo Hotel truly lives up to its reputation as a seasoned high-star property under Shou Lv Group. It boasts a quiet location, elegant gardens, and an impressive lobby. The rooms are clean and spacious, with comfortable bedding and a consistent hot water supply. The front desk and room service staff are warm, professional, and quick to respond, paying attention to thoughtful details...

Nestled behind Xiang Lake, this hotel is conveniently located near Baima Lake and the Animation City, making it perfect for family trips. It's like a forest oxygen bar! The rooms are spacious and clean, and the breakfast offers a great variety. They also have good amenities like self-service laundry. While public transport is decent, it's especially ideal for those traveling by car. Highly recommended

A huge hotel with an impressive lobby. Quick check in. Room was large with 2 single beds, treats on arrival: biscuits, juice and fruit which was lovely. I didn’t have breakfast but the shower had hot water in the morning, the AC worked well and I slept peacefully.

These names as seen on the picture specifically the man, they did not give a good service, not great service but exceptional service! They have been patient smiling with curtesy and I haven’t been an easy customer. They just deserve a salary increase if not an other hotel will pay them better! Because of them I can say: I love China! Martin Marquis!

I stayed at the White Horse Lake Jianguo Hotel and had a mixed experience. The breakfast was very nice, with a good variety and quality options to start the day. The hotel itself is located in a larger complex that includes offices, an exhibition center, and a museum, which is different from what the front photos might suggest. Unfortunately, there were several downsides. Communication with the staff...

Room was clean, comfortable and quiet. Bedding very comfortable. Did not like that we were put in a smoking room. We were not asked at all on checking in. You could smell smoke and this was not pleasant. Breakfast quite good. Overall location good for going out for peaceful walks.

Facilities: A bit old but still quite clean, good location. Ambiance: The executive room's lake view from afar is better than the Shangri-La. Service: Good service, and the breakfast is pretty tasty. It's just really busy, full of members, too many people. It feels like a chaotic scene.

The room was quite spacious and comfortable, suitable for business trips. The facilities were a bit dated but still clean. The location is excellent, right in the Wulin Plaza business district. Due to work commitments, I was very grateful to the front desk for granting a late check-out. The breakfast restaurant staff were very enthusiastic, but the omelette was just a plain fried egg, undercooked,...

Fantastic stay! I mostly used DiDi, easy and fast. The room was huge, clean, and comfortable. The staff were all wonderful. Breakfast was a perfect

I've stayed here many times. The rooms are spacious, and the location is excellent with views of West Lake. The restaurant offers a wide variety of delicious food. I booked an executive room, and the executive benefits were also quite special.

This hotel is conveniently located, just 3km from West Lake. You can even see West Lake from the executive lounge! I was so happy they upgraded my room upon check-in. Rain provided excellent service, and I loved the postcard they gave me. I'll definitely be back!

After reading reviews, I chose JW and was very satisfied overall. The front desk staff, Miss Jingjing, was very enthusiastic, attentive, and responsible. However, the lounge reception was not ideal. The male attendant was a bit cold. I had planned to go up and enjoy the distant views but was told I didn't have the right access and couldn't use the lounge, which was a bit disappointing. This was the...

The room facilities are very new, and the location is excellent, right next to MixC shopping mall. The Chinese restaurant's food is of high quality, and since we were there for a concert, the service was very fast. Most importantly, the food was delicious, highly recommended!

This hotel is always my go-to! It's so conveniently located with plenty of shopping options nearby. The light lunch buffet is an absolute steal for hotel guests – incredible value for money!

The service was incredibly attentive, and the front desk staff were warm and thoughtful, proactively upgrading our room. It was an amazing experience from start to finish, with everyone being consistently kind and polite. Special thanks to Thome from Concierge and Irene at the front desk for their exceptional dedication. A truly great stay.

Every time I visit Hangzhou, I stay at the Conrad. Its location is simply fantastic! Raffles City is right next door, and MixC is just a 5-minute walk away, perfect for some shopping. 🥰 Jared at the front desk and Thome the concierge were both incredibly friendly. Thome even helped me carry my luggage to my taxi, making me feel right at home. I'll definitely be back!

Had a wonderful stay! The room attendant, May, was incredibly kind and helpful. The concierge, Thome, provided excellent service and was a great help with everything. It was a fantastic experience, and I'll definitely be staying here again.

Our stay was incredibly comfortable and delightful. Cecilia was very warm and attentive, arranging our room in advance, and the birthday decorations were a lovely touch. Irene was also quick to respond to any requests and was very thoughtful. The environment was clean and tidy, and the service throughout our stay was excellent and heartwarming. Overall, a fantastic experience.

Very happy with the 2-bed room except that, as with all hotels in China in the winter, the room was too hot. Thankfully there was a window we could open which helped a bit. Breakfast buffet was great. Quality was very good for the room. Happy, will return.

Nice hotel in a good position, great breakfast and amazing pools! Really recommend.

Nice hotel in a good position, great breakfast and amazing pools! Really recommend.

Very good hotel. Nice stay. Good breakfast. Good gym and pool. Very good position.

Very clean and the service was good.

The room was spotlessly clean with no hidden corners, and the bedding felt great against the skin with no strange odors – attention to detail truly shone through. The decor was elegant, cozy, and tastefully simple. Breakfast offered a rich and diverse selection, with a balanced mix of hot, cold, meat, and vegetarian options, plus a chance to savor authentic local flavors. The overall experience was...

Today my friend came to Hangzhou for a hike around West Lake, and forgot to book a hotel near the starting point at Wushan Square. I found him the Sofitel hotel nearby. I even accompanied him to check out the surroundings and the starting point. He was very satisfied, as it's very close to the starting point. The hotel is right next to West Lake. The hotel itself is also great; they arranged a room...

I asked to change the room with city view, and the staff in charge changed the room for me immediately and upgraded, very warm and friendly!

Sofitel Hangzhou Westlake boasts an excellent location, just a short walk to West Lake. The French-inspired lobby exudes a luxurious yet understated elegance, creating a quiet and sophisticated atmosphere. A staff member proactively contacted us to arrange details before check-in, and the overall experience was fantastic. Special mention goes to William at the lobby bar on the ground floor for his...

The hotel boasts an excellent location, with West Lake just a short stroll through an underpass. The decor exudes a strong old money French aesthetic, and the staff at the entrance are incredibly attentive. Contrary to some reviews, the bathroom facilities were not outdated, and the elevators were surprisingly fast. The hotel's top floor offers a prime, panoramic view of West Lake.

The hotel is located on West Lake Avenue, directly across from West Lake, which is incredibly convenient. Our room was on the fifth floor, very close to the executive lounge. While the food selection in the lounge wasn't vast, the quality was excellent. The Happy Hour timing was perfect, allowing us to watch the beautiful sunset over West Lake. Overall, we were very satisfied.

The hotel's location is super convenient, making it easy to get to Intime Department Store and West Lake. The staff are really friendly; from the cleaning ladies to the lobby manager, everyone is so welcoming and warm, making you feel right at home. However, because the hotel is a bit older, the TV and air conditioning are quite dated. The TV is tiny, and the AC makes a lot of noise when it's running...

The hotel garden is indeed beautiful, and you get great views of West Lake and Leifeng Pagoda. However, after checking out, I came back for my luggage. I'm a woman traveling alone with three pieces of luggage, and the male and female staff on duty just watched and didn't offer to help me take them to the car parked right outside the lobby. My suitcase even tipped over while I was pulling it, and they...

The room was clean and tidy. Toiletries, a mini-bar, a coffee machine, daily fruit, and snacks were all provided. The staff were friendly and enthusiastic. It's very convenient to go to West Lake and take a hand-rowed boat. I will definitely stay here again!

I highly recommend Zhejiang Xizi Hotel for tourists to West Lake. A one- or two-night stay is ideal—especially if you're traveling with older family members. This hotel will be a smart choice. The hotel operator is local, but because it regularly hosts state-level events and government delegations, you'll find the bilingual service acceptable. The biggest perk is that you can enjoy an uninterrupted...

The environment is beautiful, and the location is excellent, making it convenient for getting around. The service is attentive, and they even offer a shuttle service. It was very convenient for us, as we were traveling with an elderly person. My suggestions are: The room amenities could use some improvement. The two bedside lamps can't be controlled separately; it's all on or all off. I also recommend...

The guided tour service was excellent, and the room facilities were comfortable and well-equipped. The seasonal dishes at the restaurant were delicious, and the breakfast offered a wide variety, with the congee being perfectly cooked. The accompanying garden is ideal for a stroll in a peaceful setting. There are also several spots along the lake perfect for morning exercises.

The hotel boasts an excellent environment, offering a secluded and tranquil corner of West Lake all to itself. There's a private path that provides quick access to the vicinity of Majiazhuang Pier and the foot of Leifeng Pagoda. While Building 8, where I stayed, has slightly older facilities, the view from the window is superb, and the attentive service more than makes up for the age of the amenities...

I visited Hangzhou Xihu Liuyingli Hotel in February 2026. This hotel boasts a rich history, once serving as the imperial garden for a Southern Song Dynasty emperor and later as the residence of Zhejiang Governor Xia Chao, earning it the name 'Xia Family Garden.' The setting is beautiful, with over 400 meters of West Lake shoreline, allowing guests to admire the 'Ten Scenes of West Lake' without even...

Booked Liuyingli again! The hotel has a great location, a lovely environment, and attentive service. I stayed for two days. The king room wasn't very big, and the decor wasn't super modern, but it was clean. The wardrobe for clothes was quite small, and the hangers were too large, so the door wouldn't close properly. The toilet seat didn't have a soft-close feature, which was a bit startling at first...

I specifically returned this year after having a great time last year with friends, when we rented a car from Liuyingli, which was very convenient. This time, I rented a car again and clearly explained my itinerary and requirements. However, the driver took a very circuitous route. Our intention was to be dropped off at Gate 6 of Lingyin Temple, or failing that, at a luggage storage facility near the...

The hotel's scenery is absolutely beautiful. The only downside is that the room was a bit small. We rented a car from the hotel to Wuzhen, and it was clean, comfortable, and reasonably priced with no smoke smell – definitely a huge plus for the smoke-free environment!

This hotel has a great atmosphere. The hotel garden offers direct access to West Lake, and it's right across from Leifeng Pagoda. My booking through the platform was delayed, so the hotel upgraded my room. The bathroom was very spacious. Breakfast quality was good. However, the hotel's own restaurant, Wenyin Pavilion, was not very good value for money.

The hotel was clean and the towels felt fresh and trustworthy, though the room itself was a bit small. Our chartered driver was excellent – very patient and provided fantastic service. Thumbs up! 👍 The price was fair too. I'd love to come back during spring or autumn if I get the chance.

Amazing place to stay in. This was my second visit to Hangzhou and I stayed in this same hotel. Value for money 💕

Excellent, five-star review! They upgraded us to a mountain view room on the spot, which had a huge balcony and a fantastic view. The breakfast was also great, the room was spacious, and the facilities were quite new. The price wasn't expensive, so it was really good value for money. I'll definitely stay here again when I visit my relatives in Hangzhou.

I was working overtime last night, and the hotel thoughtfully sent a cockroach to keep me company next to my laptop—I was utterly astonished by their service. I'm incredibly impressed with my patience; I wasn't scared away at all! The most considerate thing was that during my lunch break, they called my room to remind me to check out early, even though I only had half an hour left. I'm incredibly...

The room has a wide view, and there is a mountain next to it, which is perfect for enjoying the scenery. The temperature has been suitable these days, and it is very quiet. There were people chatting loudly on the balcony next to us, and the waiter quickly handled it. And they also gave us afternoon tea.

Facilities: good, relatively complete Sanitation: quite good Environment: really good, you can go shopping nearby Service: good, OK, there is a small library There is also a staff home, which is an excellent unit of the trade union, with a very good temperament and condition.

We went to the front desk and were given an upgraded mountain view room. When we opened the door in the morning, we could see the green and misty mountains. It felt good to drink tea on the balcony. I really like the smell of the toiletries set. Although the quality is average, the plant fragrance makes people feel happy. The buffet restaurant is close to the foot of the mountain. Looking at the green...

Never disappoints, I always love it, especially the young man at guest room reservations, he's incredibly attentive.

I've stayed at this hotel multiple times, and the environment is always elegant and pleasant. The front desk staff are incredibly warm and welcoming. The room decor is cozy and refined, and there's a plum blossom tree in full bloom right outside the window. It instantly calms my mind, and I just happily stare at it 🌼. The breakfast is absolutely delicious and unbeatable.

The best hotel in Hangzhou, bar none. It's super convenient to dine at Jin Sha restaurant when staying here, and I'll definitely choose this hotel again next time. While it's a bit older, it's impeccably maintained and much more comfortable than many of the newer hotels. I absolutely love their breakfast – it's exquisite and delicious, hands down better than any other in the city.

Great room with a view and excellent hotel service! The hotel's breakfast buffet offers a wide variety of high-quality ingredients, and the in-house spa is elegant and comfortable.

The Four Seasons Hotel Hangzhou at West Lake offers a comfortable and serene environment with beautiful, secluded courtyard views. The guest rooms are quiet and cozy, with meticulous details showcasing quality. The service is professional and efficient, down to the last detail. The hotel even offers a complimentary travel photoshoot package, complete with makeup, styling, and disinfected period costumes...

First time staying at Four Seasons Hangzhou at West Lake this past weekend and I'm officially a fan! The hotel is tucked away by the West Lake, offering a tranquil and serene environment – perfect for a relaxing getaway. The facilities are super comprehensive, with a fully equipped gym, and the spa experience was incredibly rejuvenating. The biggest surprise was the travel photography service; you...

My stay at Banyan Tree Hangzhou Xixi was absolutely fantastic. Olive from the staff contacted me beforehand to ask about my needs and helped prepare the room exactly as I requested. The hotel's service was warm and attentive, the facilities were well-equipped, everything was clean, and the environment was beautiful, perfect for a vacation. A truly wonderful check-in experience.

Xixi Wetland in May is absolutely breathtaking, like a fairyland. We spent the weekend at the Banyan Tree, a classic luxury hotel, and stepping into the lobby felt like entering a Jiangnan fairytale! Our butler, Olive, provided exceptional service; she contacted us before arrival with a warm greeting and thoughtfully upgraded our room. The room was spacious, comfortable, and impeccably clean, with...

Great environment, excellent service, and high quality. This hotel offers a high-end, comfortable experience, perfect for both leisure and business travelers.

From Lijiang and Shanghai, all the way to Banyan Tree Hangzhou. The lake-view courtyard style here is absolutely stunning for photos. I felt right at home, so comfortable, relaxed, and happy. When I got tired, I'd just quietly sip tea, sing, recite poetry, watch the fish, and even walk the duck… So many beautiful memories. A big thank you again to Olive for the hospitality. Life here was wonderful...

The hotel's location is absolutely fantastic, nestled right within Xixi Wetland Park. It even boasts its own private dock and waterways. The rooms are beautiful, featuring classic pavilions, towers, and charming bridges over flowing streams – truly embodying the poetic essence of Jiangnan, like 'a dream by the water' and 'last night, the east wind again visited the small building.' Breakfast was also...

Banyan Tree truly lives up to its name. While it may not have the smart features of newer hotels, it's still incredibly comfortable and elegant. The breakfast was excellent, and sitting outdoors was even more enjoyable. The courtyard remains wonderfully natural, comfortable, and harmonious. The service, as always, was exceptional. A special shout-out to the front desk staff; after adding them on WeChat...

The service attitude was excellent, and they even arranged a dedicated pick-up and drop-off, which was very thoughtful. The SPA clear wooden barrel bath (pre-booking required) was incredibly comfortable; I highly recommend trying the Longjing tea bath. The teachers at Fayun Cottage's daily traditional Chinese cultural activities were all very patient. Fresh fruit was delivered to the room every day...

Our stay met expectations. The hotel's location is excellent, and the service was prompt. The environment is incredibly quiet and peaceful. The rooms are charming, converted from old traditional houses, which was very pleasant.

We arrived late in the evening. A front desk staff member, holding a small lantern, led us along the dimly lit, winding paths of Fayun Ancient Village. He guided us through the village, sharing interesting anecdotes about the hotel and information about nearby attractions. It truly felt like stepping back into ancient times, creating a warm and familiar atmosphere. The slow, unhurried pace brought...

I'd give it a 90 out of 100 overall. If it were a 3,000-a-night hotel, it would definitely be a perfect score. But since it's an Aman, it can only get 90 points. First, the pros: Everything, from food to boutique purchases, can be delivered directly to the room. The housekeeping attendant, who did the turndown service, even remembered my name. The service was excellent, but I do have one minor nitpick...

Staying at Fayun for their 15th anniversary again, and I was sorely disappointed! The à la carte menu at the restaurant was five pages long, but an entire page of dishes required pre-ordering – and no one told us! There were so many large bugs in the room; my family and the hotel staff must have killed over a dozen in one night! What I found most unbelievable was that ride-hailing services aren't allowed...

The room was very spacious, clean, and tidy. The butler was very generous; hearing we were making tea, they sent over 10 bottles of mineral water. However, for a nearly 10,000 RMB room rate, this should probably be provided for free anyway. As for other services that might deeply impress, we didn't really experience any. It felt like standard high-end B&B service. I had high expectations for Amann...