Hotels in Hangzhou

The environment is absolutely fantastic. There's a stadium right behind the hotel, perfect for an evening run or workout. The Qiantang River is directly in front, offering beautiful, refreshing views. The breakfast spread is very generous. The room itself is good, and the sofa chair by the window is a definite highlight. The kids' toiletries are a really nice touch too!

I had an amazing stay at this hotel, and it’s honestly tough to find any faults! The location is absolutely perfect—right by the Qiantang River with stunning views that just take your breath away. My room was spotless, super spacious, and had such a cozy vibe. The highlight? A massive bathtub right next to the bed—pure luxury, and it made the whole experience feel so indulgent. The breakfast buffet...

Not bad but not amazing. Brackfast is crowded, many people. Not a lot of variety. Not western food. Is clean. Just ok but little bit expensive for what you get I

Best place to stay with a river view room hands down for the price!

We really enjoyed our stay — thank you for your cooperation, great service, and the kind staff. Everyone was always ready to help. The view from the window was beautiful, and the beds were super comfortable!

If you are here and really need a good rest while also have a view of the stadium …it’s the best you can get . Bedroom is spacious and amazing .have all the things you need to sleep comfortably ❤️💕. Very nearby shopping mall have good view of the river morning till night while having good access to parks nearby . Definitely will stay here again 👍. Swimming pool and gym is amazing .

This is an old five-star hotel in Xiaoshan. I stayed here ten years ago and came back recently for something nearby. You generally can't go wrong with an old five-star, and apart from being a bit dated, everything else is perfectly fine. The room and overall environment are quite good!

This hotel could be considered a landmark in Xiaoshan, with its golden spire visible from trains and elevated highways. It's very popular with families and children, offering a swimming pool and a kids' club (pay once, and you can access it throughout your stay). The hotel also provides convenient shuttle services to Kaiyuan Senbo Resort and Kaiyuan Xiaoshan Hotel. My only confusion was that I booked...

I'm quite satisfied. The room had no peculiar smell, the staff provided excellent service, and the breakfast was decent. They even included tickets to the Senbo Water Park, which was a huge bonus! The beds can be combined, making it perfect for families with children. Check-out was convenient; I just left my luggage in the box at the underground parking lot.

Our stay at New Century Grand Hotel in Hangzhou was pretty good this time. We hope they'll offer a king-size bed package in the future; we'd definitely come back. The lady at the front desk was quite beautiful – Hangzhou certainly has a lot of pretty women. The swimming pool water was a bit cold, but thankfully our child didn't catch a cold.

The facilities are great, the room is spacious with a bathtub, and the six elevators make for smooth access. The buffet breakfast offers a wide selection and is quite delicious, truly living up to its five-star rating. They provide a full set of disposable amenities for children, and during the May Day holiday, there were plenty of engaging activities for kids, which my child absolutely loved. This...

The hotel is located in the city center, right next to MixC shopping mall. It's also conveniently located near a subway station, and parking is free. The breakfast spread is quite generous. Just for the two free tickets to Senbo Water Park they gave us, it definitely deserves a 100-point rating!

They initially gave me a room at the end of the 14th floor, but it had a strange smell. The front desk changed me to a newly renovated room on the 9th floor. The breakfast spread, especially the Chinese options, was quite good. Overall, I was satisfied considering the price.

Excellent hotel, great value for money. The facilities are well-equipped and complete, and the breakfast is good.

A high-end hotel with excellent service from both the front desk and room staff. The room amenities are complete, and there's a dedicated luggage storage room. The self-service breakfast is delicious with a wide variety of dishes, and the juices seem to be freshly squeezed. The large fountain at the entrance has a great vibe. It's also close to West Lake. Very satisfied.

Nice environment, convenient parking. Facilities: The decor is a bit older, and the facilities are traditional, with only a bathtub. Service: The service was enthusiastic, convenient, and efficient. Environment: The dining area is large, and there's a good variety of breakfast options, offering great value for money.

An absolutely perfect stay, exceeding all expectations! This stay was truly fantastic. From check-in to check-out, every single detail showcased the hotel's dedication and professionalism. I have to give a huge shout-out to the front desk! When checking in, Ms. 2622 at the front desk was incredibly warm and welcoming, with a truly infectious smile. Not only did she efficiently handle our check-in...

Clean linens. Breakfast had a great variety (both Chinese and Western options). Staff provided excellent service.

Assistant Lobby Manager Zhang Yijia is professional and reliable.

设施：ok 卫生：ok 环境：ok

The hotel Radisson Platinum is very good overall, the room is clean and comfortable, the location is good, it is convenient to go everywhere, the auntie cleans very carefully, I have stayed here for several days. Especially lobby manager Miss Yang Yujia she service outstanding , I will stay here for her again next time, recommended! 酒店各方面都很优秀，环境整洁，杨佳宇女士非常优秀，效率极高，让我们全家度过了美好的时光！

Was good training with my son. Like the breakfast 🥞

Great staff. Beautiful hotel. Buffet dinner and breakfast are must dos!

Very clean. 5 star hotel. The room is very spacious and clean. Location is in the cbd area. Very convenient to take didi anywhere.

Highly recommend this hotel to anyone visiting Hangzhou! The lobby's horse statue is such a unique photo op, really sets a festive Chinese New Year mood! The environment is impeccable, with a vibrant and festive lobby decor. You can walk to the stunning West Lake, and even with the rain these past couple of days, the 'Cloud-Kissed Misty Rain' scenery was breathtaking, with the lake and mountains reflecting...

Stayed at this hotel with my family, and we were so impressed by the festive Chinese New Year decorations in the lobby! The beautifully adorned red tree created such a wonderful holiday atmosphere, and my kids couldn't stop taking photos next to it. The horse mascot photo op, featuring its cute rear, was definitely their favorite spot. The cleanliness was absolutely impeccable; our room was spotless...

The hotel's decor is elegant, and the front desk and concierge staff are incredibly warm, attentive, and thorough. The breakfast offers a wide variety of options and the service is excellent. The hotel's location is superb, very close to West Lake and not too far from the train station. The room I booked included complimentary West Lake boat tickets, which made it excellent value for money. Overall...

Facilities: Well-equipped. Environment: Beautiful, very close to West Lake, within walking distance. It's connected to Kerry Center, making dining very convenient. Service: Excellent! My child needed a nap, and they helped us with a late checkout. Much appreciated! Hygiene: Clean and tidy.

This hotel is excellent in every aspect. Its location is superb, just a few minutes' walk from the beautiful West Lake Scenic Area and Hangzhou's largest night market, Wulin Night Market. You can enjoy the sights and delicious food along the way. The hotel's service, facilities, and cleanliness are all satisfying. The breakfast buffet is also very welcoming. I will definitely choose to stay here again...

This hotel lobby really knows how to create a festive atmosphere! The Year of the Horse mascot photo spot is amazing for pictures – the vibrant red 'Fu' (luck) background paired with the cute horse plushies is super photogenic. I honestly couldn't find any fault with the cleanliness. The floor next to the photo area was so polished it reflected light, and all the little details around the room were...

While the location might seem a bit far from the main West Lake area, it's actually quite convenient. Heading north along the canal leads to Xiaohong Park and Qiaoxi Historic Block, while going south takes you to Dadou Road and the Ancient Rhyme Ecological Corridor, making it perfect for long evening strolls. The room is well-maintained, and the interior design is light and lively.

My first time experiencing a Kempinski hotel. The breakfast was incredibly impressive, just like the vast terrace that feels like it spans tens of thousands of square meters, built on a 4,000 square meter foundation. I sat there, watching the canal, quietly sipping tea and lost in thought... Suddenly, I looked up, and fighter jets were soaring above the skyscrapers, a sight more breathtaking than any...

What I loved most about this hotel was the food. Breakfast was excellent with a wide variety of choices, and plates were cleared promptly. The à la carte options, in particular, were high quality. The executive lounge also had a decent ambiance and good food. However, the bedding was a letdown; both the pillows and mattress were too soft. The pillows were so soft they didn't offer any support, leading...

Went to Hangzhou with my kids for the May Day holiday and stayed at the Kempinski again. The overall environment was very comfortable and tidy. Check-in at the front desk was quick, and they also shared some helpful tips. The room was spacious enough, and there was a bathtub for a nice relaxing soak. The large French windows let in plenty of sunlight, which was lovely. The mini-bar even had 4 free...

Absolutely the best hotel in Hangzhou! The breakfast was 100/100, the seafood congee was packed with ingredients! The service was excellent. I'll definitely choose Kempinski Hangzhou again next time.

The room offers a view of the Grand Canal, and it's within walking distance to Xiaochezhi Street Park. There are plenty of dining options nearby. The pool is absolutely beautiful and clean, and the breakfast is rich, varied, and tasty!

The room was very spacious and comfortable, with a great view. The hotel staff were incredibly helpful. I'll definitely be back again, highly recommended! I was really touched when they heard a guest wasn't feeling well and proactively offered assistance and extended the check-out time.

I chose Conrad Hangzhou for my business trip this time, and the location is truly excellent. It's right above a shopping mall and across from MixC, making dining and getting around incredibly convenient. Although the hotel has been open for a while, all the interior facilities are very well-maintained. They really prioritize guest service and experience; every staff member is well-trained and provides...

This is my go-to hotel every time I visit. The bedding at Conrad is incredibly comfortable; I always get a great night's sleep here. Their afternoon tea is also excellent, and the ambiance is top-notch. See you next time I'm in Hangzhou!

Took the kids to Hangzhou during the Qingming Festival. The hotel service was excellent! We arrived at 4 PM to check in, and the room was already tidied up. The front desk staff saw I had two children and even gave us a free upgrade to a Wild Fun Family Room. It had a tent, a wooden horse, and kids' toys. The room was spacious and bright – absolutely fantastic! 👍

The hotel has excellent facilities, a beautiful environment, and a superb location, which was perfect for our vacation. My family was very satisfied! 👍 The executive lounge benefits every day were fantastic. We'll definitely come back next time. 🌹

The room offers a great river view, and the bedding is very comfortable. Our housekeeper, Cui Juan, was exceptionally kind and helpful; she enthusiastically assisted us in taking our luggage down to the first floor, which was a great help as two of our companions were elderly and had mobility issues.

Service was great, the concierge lady was extremely helpful and nice, it was my second time staying at the hotel. The only serious downside was that I specifically requested for the non-smoking room when booking and the room smelled heavily like cigarettes. Even after changing the room, the smell wasn’t completely removed. My colleague got the non-smoking room, but mine still smelled.

Service was good and clean room but it was uncomfortable because the sink didn't drain.

The hotel’s environment is great and yummy local food . It’s very clean.

Came to Hangzhou Grand Theatre for a show, and Marriott and InterContinental are the most convenient hotels nearby. I checked and saw Marriott's beds were 135cm, so I opted for this one instead. The location is excellent with river views, and the service is great too—very responsive. Overall, it's pretty good!

My stay was absolutely fantastic! Huge thanks to Amber for the complimentary upgrade to a river view room. The newly renovated room offered breathtaking panoramic views of the river. Can't wait to come back!

So Recommended, First time booking in This Elegant Hotel.Location also very good if you are looking for an active Neighborhood, with Calm environment, near hotel have no noises so calm and Cozy, The hotel so clean and new, Friendly and helpful Staff, The lake view is magnificent, Thank you very much

Brought my husband here to celebrate his birthday. Hotel was immaculate from start to finish. Staff here are incredibly attentive and I didn’t even have to remind the hotel about the birthday arrangement - they handled everything from the single comment I left on the trip booking. Special thanks to Ms Harper Du Qian Qian who helped us coordinate everything. Also proactively reminding us to bring/take...

The concierge was very welcoming and the Executive Lounge offered great views. The steakhouse had affordable prices on weekends and the food was quite good. Overall, it's a hotel with excellent value for money.

The hotel's location is impeccable, directly facing the core scenic area of West Lake. It's just a few minutes' walk to the lakeside, making early morning and evening strolls incredibly pleasant. The service, from the front desk reception to the room service, is professional and enthusiastic, with meticulous attention to detail that makes you feel truly valued. The Executive Club (Jia Bin Xuan) is...

The Grand Hyatt Hangzhou, situated right by West Lake, offers convenient access to everything. Our room had a beautiful view of the lake, and the service was excellent from check-in to check-out. The hotel was clean, tidy, and comfortable. Breakfast was high-quality with a great variety of options. I especially recommend the afternoon tea – the selection of pastries and snacks was delicious! The hotel...

The location of Grand Hyatt Hangzhou is unbeatable, within walking distance to the West Lake, making transportation and shopping very convenient. I must praise the breakfast; it offers a rich variety and excellent quality. The Song Dynasty-style porcelain tea set in the room is a perfect detail, adding a touch of elegance. I will definitely choose to stay here again on my next visit.

This hotel is located right in the heart of West Lake's scenic area. You can step right out and be at West Lake, and there's a night market nearby. Intime Department Store is also right next door. The service is very attentive, and the breakfast spread is excellent. Highly recommend!

The hotel environment is lovely. Although it's an older property, it's very well-maintained. Since our room only included breakfast for two adults, Niska, the front desk attendant, was incredibly nice and gave us a complimentary child's breakfast. She also helped coordinate our room. In the evening, we received a complimentary fruit platter, cookies, and even samples of ALBION essence water and sunscreen...

This is my second time staying at the Sheraton Hangzhou Xixi Wetland, and the experience is still absolutely fantastic! The hotel is right next to Xixi Wetland, so stepping out, you're greeted by lush greenery and a super comfortable, verdant environment. Dining options nearby are also very convenient, with tons of amazing food. It's incredibly easy to get around and explore, making it perfect whether...

The hotel's location is great, with beautiful scenery all around. It's lovely to take a stroll around the hotel after breakfast. The room was spacious enough, but the soundproofing wasn't the best. My daughter and I are used to sleeping with goose down and feather duvets, so we both commented that the blankets on the bed were too stiff. The hotel service was good, and the complimentary afternoon tea...

My first stay here was absolutely delightful! The front desk and room service were meticulous and attentive. The room itself was spacious and bright, and the Chinese restaurant served exquisite and delicious dishes. Getting to nearby attractions was very convenient. It was a wonderful and relaxing weekend getaway, leaving me in a great mood.

The room is clean. Facilities: Complete, the swimming pool is clean. Cleanliness: Very good, extended stay cleaning was also thorough. Environment: Beautiful, quiet, suitable for vacation. Service: Very thoughtful service, they even gave us an extra breakfast when they found out we were a family of three.

The hotel's location is excellent, right next to the free section of Xixi Wetland. It's also very close to the transfer point for Lingyin Temple. It's incredibly quiet, and the soundproofing is great – even during the May Day holiday, it didn't feel noisy. However, there are two things I was unhappy with. First, most of the breakfast dishes had chili, which isn't very kid-friendly. Second, the breakfast...

My stay was pretty good, especially with the help of the housekeeper, Tongtong, who was very responsive and thoughtful. I'll definitely look for her again next time I visit!

Overall, it was pretty good, giving it five stars! Facilities: Great for family trips. Hygiene: Clean. Environment: The wooden cabin experience was nice.

Upon entering, the staff greeted us warmly, and they even upgraded our room for free during check-in. We received small gifts both when we checked in and checked out. The room's amenities were very child-friendly, making it truly the best family-friendly hotel. Overall, we were very satisfied.

The environment is great, like a natural oxygen bar, bringing you close to nature. The kids' meals are delicious, and my child finished every single dish every day. The room service for food delivery is also excellent, with thoughtful delivery right to our room door. Fantasyland is really fun and huge, allowing parents to relax and not have to constantly watch their children, as they can play independently...

The room environment is good, and there's a lot to do. My cabin was also a quick walk to the main building, and parking didn't take long. Since it was the May Day holiday, it was crowded, and rooms weren't ready until 3 PM. If you arrive early, I recommend storing your luggage and going to explore first. We chose to play at Fantasy Island, and they even gave us a pair of non-slip socks for both an...

Overall, a pretty good experience! The service was attentive and prompt, and every staff member I encountered was genuinely enthusiastic, which is quite rare and truly appreciated. The resort environment is lovely, with lush greenery and fresh air. The only minor downside was the airplane noise, but other than that, no complaints! I deducted half a point for facilities, as the room interiors could...

The hotel service is excellent. The front desk staff are warm and attentive, and the rooms are clean and tidy. The facilities are comprehensive and well-equipped. The location is also very convenient for everyone. I highly recommend staying at this hotel.

The service was great, and the breakfast had a good variety of fresh and delicious options. The environment was comfortable, and the room was clean and hygienic. They even provided complimentary welcome fruit, which was a thoughtful touch. Plus, there's free parking, which is fantastic! There's also a car wash nearby. I really love the city of Hangzhou!

My family and I chose this Courtyard for our weekend getaway, primarily because of its excellent location. Being right next to the subway entrance was incredibly convenient. The front desk staff, a young man, was very enthusiastic and even upgraded us to a river-view room, plus he kindly prepared a fruit platter for us. The breakfast was good too, but I was rushing to catch my high-speed train in the...

The room was clean and tidy, and they must have used an air freshener or something because there was a subtle, pleasant perfume scent in the air. The hotel is super conveniently located right by a subway station, making it really easy to get around. The guy at the front desk was very welcoming and helpful during check-in, explaining everything clearly. It's definitely a great hotel choice for a trip...

Overall good location but it's abit small when the sofa bed opens up.

Amazing hotel! Subway right under, really well located

Given Hangzhou's heavy traffic, this hotel's location is super convenient for tourists, with easy access to public transportation like buses and subways. You can even walk to West Lake, Hubin, and the Intime shopping center. The hotel's service and facilities meet expectations, and the breakfast is pretty good too.

This hotel is conveniently located near West Lake, right next to Intime Department Store, and very close to Longxiangqiao subway station. It's super convenient for business, hospitals, and shopping, making it a top choice for tourists.

The hotel facilities are a bit old, but that's a minor detail. The service, the quality and thickness of the towels, bath towels, and bathrobes are all excellent 👌🏻. The Kohler shower head has great water pressure, making for a very comfortable shower 🛀. The room rate was low, offering fantastic value for money, and I even got a suite upgrade, a welcome gift, and complimentary fruit. I requested a...

The young man at the front desk, Zheng Wenkang, provided excellent service. Five-star rating!

The hotel room has a smart layout and is well-equipped and maintained. The bathroom has plenty of hot water, the AC is quiet and doesn't disturb sleep, and the toiletries are great. The cleanliness is impeccable; there's not a speck of dust in any corner. Overall, the environment is quiet and comfortable!

Very close to West Lake Scenic Area and Metro Line 1, which makes getting around super convenient. This is my second time staying here, and they even provided complimentary fruit and snacks upon check-in.

A good hotel with nice rooms, breakfast was only Chinees food thou.

Location is 25-30 minutes walk to westlakes. Not close , but i enjoyed walked with kid's. Hotel is old, im concerned with lift safety. Room is ok. Breakie ok, loby is limited to 2 sofas. Room facing the highway is very noisy even at night.

Located near (near 2km) from famous Hangzhou West Lake. Staff is friendly, breakfast was okey, room was neat and clean. There's self laundry machine at 5th floor (maybe due to language barrier, the staff didn't tell us during check in). It was pleasant experience during our 6 night in the hotel

I'm all smiles with the service as a foreigner on a business trip: 1. The breakfast staff and security were always nice, and knew we didn't speak the language. 2. The Room cleaners were also nice, courteous and pleasant and met with a smile...always 3. The laundry staff and the security staff were nice, they sensed what i needed without asking, handing me. laundry bag, and pressing the right floor...

Very helpful and nice staff. Bed very comfortable. Good location.

I love Hangzhou, a clean city, beautiful xihu lake ...

The Bai Ma Hu Jian Guo Hotel truly lives up to its reputation as a seasoned high-star property under Shou Lv Group. It boasts a quiet location, elegant gardens, and an impressive lobby. The rooms are clean and spacious, with comfortable bedding and a consistent hot water supply. The front desk and room service staff are warm, professional, and quick to respond, paying attention to thoughtful details...

Nestled behind Xiang Lake, this hotel is conveniently located near Baima Lake and the Animation City, making it perfect for family trips. It's like a forest oxygen bar! The rooms are spacious and clean, and the breakfast offers a great variety. They also have good amenities like self-service laundry. While public transport is decent, it's especially ideal for those traveling by car. Highly recommended

A huge hotel with an impressive lobby. Quick check in. Room was large with 2 single beds, treats on arrival: biscuits, juice and fruit which was lovely. I didn’t have breakfast but the shower had hot water in the morning, the AC worked well and I slept peacefully.

These names as seen on the picture specifically the man, they did not give a good service, not great service but exceptional service! They have been patient smiling with curtesy and I haven’t been an easy customer. They just deserve a salary increase if not an other hotel will pay them better! Because of them I can say: I love China! Martin Marquis!

I stayed at the White Horse Lake Jianguo Hotel and had a mixed experience. The breakfast was very nice, with a good variety and quality options to start the day. The hotel itself is located in a larger complex that includes offices, an exhibition center, and a museum, which is different from what the front photos might suggest. Unfortunately, there were several downsides. Communication with the staff...

Room was clean, comfortable and quiet. Bedding very comfortable. Did not like that we were put in a smoking room. We were not asked at all on checking in. You could smell smoke and this was not pleasant. Breakfast quite good. Overall location good for going out for peaceful walks.

The hotel is a ten-minute walk from the subway station. The room was a bit small and breakfast was just okay. The pool was decent. Service wasn't enthusiastic; the front desk and restaurant staff were expressionless and rather cold.

This time, during my stay at the Longxi Sheraton Hotel, my son accidentally left his backpack on the sofa in the billiards room. I contacted Jason from the hotel, and he quickly helped me find it. Since I was already on my way back to Shanghai, Jason even assisted in mailing it to my home. This is a truly excellent hotel, and I'll definitely be back next time! 😊 Service: Excellent

I booked two packages for the May 1st holiday. Given how popular Hangzhou is during that time, I'd say it was good value for money. Cons: The facilities are old, and the shower head was leaking. The front desk service was mediocre. The package description clearly stated it included breakfast for 2 adults and 2 children, but the female receptionist claimed the hotel never offers such a thing. I used...

Booked this hotel for our trip to West Lake with the kids during the May Day holiday. **Environment:** Very clean, and the location is decent. It's about 6-10 kilometers from West Lake, making it convenient to get pretty much anywhere. If you're driving, I'd recommend leaving your car at the hotel and taking a taxi or riding a bike around. **Cleanliness:** The room was very clean and tidy, and well...

This time, I brought my child for an important exam, and my stay at this hotel far exceeded expectations. It was comfortable and reassuring throughout, and I wholeheartedly recommend it to anyone traveling with a student for an exam. The front desk staff provided exceptionally thoughtful and attentive service. They were gentle and patient during check-in, and when they learned we were a family accompanying...

Traveling with my family, including the elderly and a child, we had a really great experience here. 'Orange' at check-in was incredibly nice, answering all our questions and fulfilling every request. She had an excellent attitude, even proactively offering toiletries for the child and helping my elderly parents with their luggage. The hotel's location is excellent, with plenty of dining options nearby...

This is my go-to hotel for business trips. The staff are always great, and I get a good rest here. This time I even received a New Year's gift 🎁

The room was nice, but the bathroom door could be better designed; its dual function was a bit awkward. I booked this hotel specifically for a Chinese Super League match, and its excellent proximity to the stadium was a huge plus. It's also quite close to West Lake, making it very convenient for getting around. Breakfast was okay, but it was often very crowded. The variety of food could be expanded...

We booked the Holiday Inn Express Hangzhou Huanglong for our trip to Hangzhou. It's conveniently located, not far from the subway station, and West Lake is just a 30-minute walk away. Plus, there's a tasty Domi nearby.

My stay here truly exceeded all expectations. We booked a twin room, and it was spacious with excellent amenities. What's more, we received a complimentary room upgrade, which was a lovely touch and definitely a bonus! Our high-floor room offered an amazing view; we just had to pull back the curtains to take in the expansive scenery. But what truly impressed me most was the soundproofing. It was incredibly...

Despite the hot weather, the air conditioning worked perfectly and was quiet. Overall, my stay was quite peaceful. The only drawback was that it was a bit tricky to find. The hotel is located behind the Delixi Building, and you need to enter through the building's main entrance.

Service was great, the counter staff helped me find where to see sunrise in west lake. Helpful staff. But amenities are really just so-so, I would think that local Chinese hotel chains offer better amenities than this hotel. Location is also just ok perhaps because I work nearby so it was fine but tourist wise is not convenient. Breakfast is ok only because they don't refill much after 9am..

No issues with the room or service, but the breakfast selection seemed a bit limited.

We really enjoyed our stay here. The location was good, and the pool and spa area were really nice.

Pretty good! It's convenient, and I was even able to print out some documents without being charged for a few pages, which is great for business travelers. Plus, getting to the city center and the airport is quite easy from here.

The room was very clean and quiet, and it's super close to West Lake. Breakfast was good, and the cleaning staff were very friendly and polite.

Traveling with family and friends, we booked a suite and it was great. Very comfortable stay and convenient for getting around.

The room was super comfortable, and the front desk staff were really friendly. Plus, flight attendants stay at this hotel, which is a good sign! 👍 The hotel breakfast was also excellent.

Very happy with the 2-bed room except that, as with all hotels in China in the winter, the room was too hot. Thankfully there was a window we could open which helped a bit. Breakfast buffet was great. Quality was very good for the room. Happy, will return.

Nice hotel in a good position, great breakfast and amazing pools! Really recommend.

Nice hotel in a good position, great breakfast and amazing pools! Really recommend.

Very good hotel. Nice stay. Good breakfast. Good gym and pool. Very good position.

Very clean and the service was good.

The room was spotlessly clean with no hidden corners, and the bedding felt great against the skin with no strange odors – attention to detail truly shone through. The decor was elegant, cozy, and tastefully simple. Breakfast offered a rich and diverse selection, with a balanced mix of hot, cold, meat, and vegetarian options, plus a chance to savor authentic local flavors. The overall experience was...

Very nice clean and comfortable room and hotel -good breakfast and variety of facilities available - like the hot springs particularly

I've already written a review on another order, but overall, it was excellent, and I'll definitely be back. I was surprised to find such a great hotel so close to home, with convenient transportation, and perfect for family and friends traveling together. The staff's service attitude was especially good. We encountered a large banquet during dinner, and even though the chefs were overwhelmed, they...

staff are very responsive do take note their lobby allowed to smoke there breakfast are delicious

Facilities: The hotel is a bit old, but very well-maintained. Cleanliness: Clean and tidy 👍 Environment: Thai style, tropical rainforest is excellent 🤙 Service: Service is spot on. Hangzhou Paradise / Rotten Apple Park (choose one, can enter multiple times during stay): Two days of unlimited entry, very satisfied.

The hotel is a bit old, but it offers incredible value for money. It has everything you need, and the soft furnishings in the room are quite good. It's really worth it if you're traveling with kids; they'll have a fantastic time. The hotel has a soft play area and various children's activities, making it very convenient. I've already stayed here twice with my little one!

Cleanliness: Very clean Facilities: Well-equipped, even a small train ride Environment: Very good, nice! Service: Staff are very patient and have an excellent attitude