Hotel Mediteran Plava Laguna in Porec

Rude reception staff rooms very small. No kettle not enough pillows. Terrible attitude of some reception staff. The buffet is uncontrold no order and like a zoo

I have just come back from a disappointing weeks holiday at Hotel Mediteran Plava Laguna. Music was played very loudly from 8.30pm to 11pm to the point that you couldn’t sit comfortably outside relaxing with a drink and you could hear it in the room loudly with the doors closed. Our room overlooked the restaurant dining area and the music was played at the other end. Perhaps a room around the other side of the hotel would have been quieter. I did ask to be moved as I had already requested a quiet room on booking but they couldn't accommodate me. Our room was on the second floor overlooking the atrium where all the air conditioning units were, which was again noisy. This did stop at 9.30pm but started again at 5.45am along with the gardeners who started using petrol engine hedge trimmers 4 out of the 7 days we stayed. I did complain and it appeared to stop for one morning only. Rooms were basic with a very small shower room with no where to put any toiletries. There is a safe in the room but you have to pay to use it. I have never been anywhere where I have had to pay for the use of one and it should be a standard item in any room. The catering (restaurant and bar) staff were very friendly and the buffet had a good variety although slightly on the cold side. I am not one to normally complain and I have never written a review before but I really did feel the need to do so on this occasion. It is such a shame as the hotel has a lot to offer; nice sized pool and terraced area which is cleaned daily. Plenty of chairs and hammocks, kids entertainment and in a nice location. The loudness of the music and unfortunately where ou room was located spoilt our holiday and turned it from being what should have been relaxing into very stressful.