Horizont Resort in Pula

Awful room quality.
We booked 3 rooms and all of them was super dirty and rooms furniture and stuff were super old.
The toilet was broken but they fixed it very quickly.
The service also didn’t help to change the room but they came multiple times and cleaned it a bit.
If you want a good accommodation, find somewhere else.
Finger weg.

Updated August 2025
Review for Splendid & Horizont Resort – Pula, Croatia ( 2 stars for the view and clear waters)

We have been coming to Croatia for almost 10 years, often staying at this resort. Unfortunately, while prices have consistently increased (which is understandable in peak season), the quality of services has declined year after year.

Accommodation & Housekeeping
• Upon arrival in August, we received only two small and two large towels. Although a towel change is supposed to be included every 3 days, we only received new towels after 5 days, and only after personally asking at reception.
• Housekeeping staff passed daily in front of our balcony but made no effort to communicate or provide service.
• No proper cleaning was done during our stay, not even after 7 days, despite this being part of the package.

Pool Area

Swimming Pool Condition

The pool was “renovated” last year, but the materials used are not suitable or hygienic for proper cleaning, the bottom of the pool is already green and crumbling . You can hurt yourself in the swimming pool. The pavement around the pool is extremely slippery and unsafe, making it dangerous for guests.

• The pool has become increasingly disappointing: only uncomfortable plastic chairs, with no mattresses or covers as in previous years.
• Music is either non-existent or depressing, making the atmosphere feel more like a funeral than a vacation. Occasionally, a short one-hour program plays on repeat, with the same songs daily.
• Activities such as aqua gym are poorly organized and repetitive.
• Sunbeds must be paid for, yet there are never enough. Some guests sit all day in the shade on unpaid chairs while others are crammed two per sunbed.
• Pool rules (no jumping, no inflatables, etc.) are completely ignored. People jump in, play with balls, bring floats, and no staff enforces the rules – but they are quick to collect money for sunbeds.

Restaurants & Food
• At the poolside restaurant, we waited 30 minutes without even receiving menus, despite staff promising to come “soon.” We left without being served.
• The other restaurant in the resort is even worse: visibly dirty kitchen, questionable hygiene, and overpriced meals (e.g., €21 for calamari that looked like they were fried in old oil).

Staff & Management
• The night receptionist drove recklessly through the resort in his car, honking at us as if on a highway – very unsafe.
• Cleaning staff gather at 7 a.m. in the hallways, talking loudly and drinking coffee, disturbing guests.
• At reception, no one informs guests about available services (e.g., laundry, ironing). The overall attitude is careless: “We take your money, and whether you return is not our concern.”

Parking

Guests with very large cars are allowed to use the small parking spaces without any control. As a result, they often take up two or even three spaces, and no one from the staff says anything or manages the situation.

Facilities & Safety
• The breakfast building is in a dangerous state of disrepair. Parts are fenced off, the terrace is closed, and the structure looks unsafe, yet it still operates indoors.
• It is unclear how the resort still holds a license to function in this condition.

Positive Notes
• The air conditioning worked well.
• The view of the sea is beautiful – but sadly, even that no longer makes up for the poor experience.

Conclusion

What used to be a pleasant holiday destination has turned into a declining resort with rising prices and falling service standards. Management seems absent, with no inspections or improvements being made.

I can no longer recommend Splendid & Horizont Resort. Sadly, after many years of coming here, this was our last stay. Unless management takes serious action, future guests will face the same disappointment.

Worst accommodation I've ever stayed in.
We didn't book the accommodation ourselves, so unfortunately we got an old type of room - no air conditioning, dirt everywhere, mould in the shower.

After negotiating with the receptionists we paid 300 euro extra and got a Superior room - already with air conditioning and moreover a sea view. The room was a bit more humid, but we understood that we were by the sea.

Unfortunately, when we returned to our accommodation a few hours later, the room had a strong mildew and musty smell. At the same time, we started to notice the flaws in the room - cobwebs, the tap hadn't been cleaned for perhaps weeks, everything was sticky. This is not how I imagine cleaning even in a resort of this type (and for this this price).

Fortunately, we were able to leave after the first night and find accommodation elsewhere.

I do not recommend.