Maistra Select Family Hotel Amarin in Rovinj

We arrived at the hotel and were informed that the room thermostat works properly as long as the windows are closed. After 3 hours, with the temperature set to 22°C, the room was already 26°C. After reporting this to the reception, the option to set it to 18°C was unlocked, but it made no difference. We also received contradictory information: one staff member said the wristband (key card) does not need to be in the room for the air conditioning to work, another said that it does. The leaflet provided yet another explanation. Eventually, a technician arrived and contradicted all previous statements, explaining that the set temperature does not matter anyway because the entire hotel is operating in heating mode - and that it is best to simply turn everything off. When we asked how we were supposed to cool the room in that case, we were told to “open the windows.” This meant either dealing with a draft while traveling with a small child and keeping the window open all night (no mosquito net, ~15°C outside), or trying to sleep in a room at 26°C. The situation got even worse the next day - at 10:00 AM, the room temperature had already reached 28°C. Although the room was advertised as air-conditioned, in reality the air conditioning simply did not work. At reception we were told that “no one has complained,” which was clearly not true - while we were filing our complaint, another guest approached us saying he had been trying for 5 days to get the temperature lowered in his room. After several discussions, the first offer was change our room to a worse category room, without any compensation. After further complaints, we were given an additional room - unfortunately, it was even hotter (around 35°C). This additional room was not part of our original booking but was provided during the complaint process. Only after continued escalation were we finally given a room on the first floor, on the shaded side, where it was at least possible to stay. All hotel guests were visibly overheated - including the staff. By the way the attached picture shows what the “sea view” from a grand room on the first floor actually looks like - mostly trees, open swimming pool area (closed at the time being), a car park, and only a distant strip of water visible. The first room we got also leaves a lot to be desired: * clear signs of wear and tear * very impractical layout with almost no storage space * sliding wardrobe doors damaged or poorly installed, difficult to move * loose window handles that can snap back - a potential hazard for a child * broken night latch on the entrance door, meaning the door cannot be properly secured * bed rail not attached at all - a child could easily fall between it and the bed * partially torn curtain that cannot be fully closed * sheer curtain too short to fully cover the window * dirt, dust, and hair in wardrobes and even on the bedding Additionally, there are parking spaces available at the hotel, but they were all occupied during ou

Easyjet Holidays misrepresented the hotel by omitting the following statement which we found at reception during our week there. "WE SEE OUR HOTEL AND ITS SURROUNDING COMPLEX AS ONE LARGE PLAYROOM .....". This statement says it all really. Everywhere is a childrens playground, intolerably noisy, with no where for a pair of pensioners like us to relax. The room smelled of cleaned up sick. The 3 swimming pools, spa and gym is full of toddlers and parents. They do makeup for 3 year olds and upwards ! This hotel is only OK for families with young children.... nothing for teenagers OR adults. It was a truly awful experiece for us. That said the staff were lovely, and I think they felt sorry for us ! We were the oldest in the hotel. We are seeking full compensation from Easyjet Holidays. DONT USE THIS HOTEL UNLESS YOU LIKE HUNDREDS OF SMALL NOISY CHILDREN !!