El Embajador, a Royal Hideaway Hotel in Santo Domingo
✅ Rooms are spacious, clean, and feature comfortable, soft beds described as enveloping guests in a blanket ✅ The executive lounge on the fifth floor offers breakfast and snacks, ideal for business travelers ✅ The hotel grounds include beautiful tropical gardens and a pleasant environment with frequent bird sounds ✅ Guests praised the pool and spa facilities as relaxing and well-maintained ✅ Staff in bars and restaurants generally provide excellent and friendly service ✅ Breakfast buffet is plentiful and well-liked ❌ Several guests reported issues with front desk service, including slow check-in, unresponsiveness, and occasional rudeness ❌ There were complaints about billing errors and difficulty obtaining refunds via email ❌ The casino received poor reviews due to unprofessional staff behavior and uncomfortable guest treatment ❌ Some guests experienced maintenance problems such as non-functioning refrigerators and lighting issues ❌ Spa reservation process was described as complicated and poorly managed by some staff ❌ Overcrowding at the pool area led to guests struggling to find loungers during peak times
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Description
El Embajador, a Royal Hideaway Hotel is a 5-star property located in Santo Domingo's Bella Vista district, constructed in 1982 and renovated in 2009. The hotel has 298 spacious rooms with various suites including Executive Junior Suites, Ambassador Royal Suites, and Presidential Suites, many offering pool views. Guests have access to three swimming pools, a spa and wellness center featuring sauna, massages, and aromatherapy, plus two a la carte restaurants and two bars. The hotel also provides facilities such as free parking, car hire, a business center, conference rooms, and a casino. Family travelers will appreciate kids’ facilities like a playground, babysitting on request, and children’s TV channels. The hotel is known for its extensive tropical gardens and elegant European-style décor, offering a blend of comfort and business amenities. The Wi-Fi is free throughout the property, and the front desk operates 24/7. Note that pets are not allowed and check-in begins at 14:00 with check-out by noon.
Location
El Embajador is situated at Av. Sarasota 65 in Bella Vista, Santo Domingo, just 5 km from Santo Domingo Herrera Airport (HEX). It lies near the city's busy commercial and business areas, surrounded by restaurants, cafes, and bars. A public sandy beach is 600 meters away, where guests can use umbrellas and sun loungers free of charge. The hotel is also close to important cultural and historical districts, offering easy access to local museums and attractions. Nearby dining options include Il Capo, an Italian restaurant just 38 meters away, praised for its excellent pizza, and El Mesón De La Cava, 274 meters away, though it received mixed reviews regarding food quality.
Tips
- Book directly with the hotel to avoid extra platform fees noted by some guests.
- If planning to use the spa or sauna, reserve your spot early and confirm availability to avoid last-minute issues.
- Arrive early at the pool area to secure a lounge chair, as it can become crowded during peak hours.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Mon - Sun] 06:30-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required A fixed amount of US$315.00 is charged. This property accepts credit cards The deposit will be returned to the original account of payment on the day of check-out.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, MasterCard, UnionPay, AmericanExpress
- Check in time: 15:00. Check out time: 13:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Outdoor furniture
- Upper floors accessible by elevator
- Electric car charging
- Bridal suite
- Non-smoking rooms
- Room service
- Family room
- VIP room amenities
- Smoke Detector
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Linens
- Laptop safe
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Poolside bar
- Packed Lunches
- Bottled water
- Kettle
- Free Wi-Fi
- Shuttle
- Car rental
- Airport transportation
- Transfer services
- Spanish
- English
- Multi-language staff
- Tour assistance
- Bike rental
- Casino
- Picnic area
- Sun Deck
- Parking
- Parking nearby
- Swimming pool
- Spa tub
- Outdoor pool
- Beach facilities
- Pool facilities
- Beach/pool towels
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Gym
- Yoga
- Doctor
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Babysitting and childcare
- Children's playground
- Kids' TV Networks
The hotel is located on third line from the shore.
The nearest beach is located on the distance of 600 m. It takes 9 minutes To the beach!
Video: El Embajador, a Royal Hideaway Hotel
Map
Reviews
The Jacuzzi in the room is also fantastic, a great way to unwind after a long day.
The pool is nice too, but unfortunately I didn't have time to swim.
The room was large and clean, the bed was comfortable, and the hotel has a great pool and spa. The breakfast was plentiful and delicious.
But stay away from the casino. I was there for 3 hours, and the entire time was ridiculed by unprofessional staff and called “gringo” to my face the entire night while everyone laughed at me. The entire staff found it appropriate to speak about me while standing right next to me. They didn’t know that I could understand their derogatory speech until I left. This is a bootleg low budget casino and the staff behavior only reinforced that. Feel free to go and gamble your money if you’re okay with being called gringo in your face all night.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about El Embajador, a Royal Hideaway Hotel
What types of rooms are available at El Embajador?
Room types include Executive Junior Suite, Executive Junior Suite with pool view, Executive Double Junior Suite, Executive Double Junior Suite with pool view, Ambassador Executive Junior Suite, Ambassador Executive Double Junior Suite, Ambassador Royal Double Junior Suite, Royal Executive Double Junior Suite, Diplomatic Royal Double Suite, Presidential Double Suite, Ambassador Royal Double Suite, and Governor's Royal Double Suite.
Is breakfast included in the room rate?
Breakfast is served as a buffet from 06:30 to 10:00 daily but is not included in the room rate and must be paid for separately at the property.
Are pets allowed at El Embajador?
Pets and service animals are not allowed at this hotel.
How far is the nearest beach from the hotel?
The nearest public sandy beach is 600 meters from the hotel, with free umbrellas and sun loungers available.
Does the hotel offer facilities for business travelers?
Yes, the hotel includes a business center, conference and meeting facilities, free Wi-Fi, and a 24-hour front desk.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 168 USD The best time to book is August 2, with rates starting from 157 USD