JW Marriott Hotel Santo Domingo in Santo Domingo
✅ Multiple guests praised the friendly and helpful staff, mentioning specific employees like Veronica, Nairobi Paulino, and Felix for outstanding service. ✅ Rooms are described as spacious with comfortable beds and luxurious feel, including suites with two full bathrooms and great views. ✅ The hotel’s location inside the Blue Mall was highlighted as convenient, with easy access to shopping, restaurants, and banks. ✅ Cleanliness and maintenance of public areas and staff professionalism received high marks in most reviews. ✅ The on-site restaurant received consistent compliments for good food quality and reasonable prices. ❌ Several guests noted deferred maintenance issues, such as scratched furniture, moldy smells, and signs of mold near HVAC outlets. ❌ Some experienced slow or problematic check-in, including incorrect room assignments and delays despite membership status. ❌ Noise disturbances from pool area late-night events affected guest sleep for at least one reviewer. ❌ Parking can be challenging due to ongoing construction in the underground garage and lack of valet service. ❌ One guest reported unauthorized and disputed charges on their credit card, describing it as fraudulent.
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Description
JW Marriott Hotel Santo Domingo, built in 2014, features 150 rooms including Deluxe, Executive, Junior Suites, and Presidential Suites. This 5-star hotel offers amenities such as a pool, fitness center, tennis courts, and massage services (paid). Guests can connect via free Wi-Fi and enjoy air-conditioned rooms with safes and phones. Laundry and dry cleaning services are available for a fee. Non-smoking throughout, the hotel provides express and private check-in/out, luggage storage, and concierge services. Dining options include a restaurant with buffet service and a bar. Business travelers benefit from meeting and banquet facilities, a business center, and car hire services. Pets are not allowed. Check-in begins at 14:00, check-out by noon.
Location
Located on Winston Churchill Avenue No. 93 in Santo Domingo's Ensanche district, the hotel is within walking distance of the city center. Guibia Beach is 3.8 km away, and Santo Domingo Herrera Airport (HEX) is just 3 km from the hotel. The property sits inside the Blue Mall, which houses various banks and restaurants, providing easy access to shopping and dining. Nearby attractions include the Agora Mall and IKEA store. Public transport, including the Metro, is accessible within walking distance, enhancing connectivity around the city.
Tips
- If you plan to use the pool area, be aware that noise from events may occur late at night.
- Arrive with some flexibility at check-in time, as some guests experienced delays or room assignment issues.
- For parking, consider the underground garage but be prepared for construction and no valet option; plan extra time to find the hotel entrance from the parking area.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Western [Mon - Sun] 06:00-11:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, AmericanExpress, Visa
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Computer
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Terrace
- Private check-in/check-out
- All Spaces Non-Smoking (public and private)
- Reception desk
- Non-smoking rooms
- Room service
- VIP room amenities
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Linens
- Slippers
- Toiletries
- Accessibility features
- Wheelchair access to restaurant
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Bottled water
- Kettle
- Free Wi-Fi
- Internet
- Car rental
- Spanish
- English
- French
- Multi-language staff
- Tour assistance
- Bowling
- Sun Deck
- Parking
- Parking nearby
- Swimming pool
- Indoor Pool
- Outdoor pool
- Beach facilities
- Pool facilities
- Beach/pool towels
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Golf course
- Tennis court
- Fitness facilities
- Gym
- Solarium
- Massage
- Beauty services
- Babysitting and childcare
- Pets Not Allowed
The hotel is located on third line from the shore.
The nearest beach is located on the distance of 3840 m. It takes 58 minutes To the beach!
Video: Отель JW Marriott в Санто-Доминго
Map
Reviews
Check in was slow, the room wasn’t ready when I got there even though it was already check in time. Then they gave me the wrong room, a double bed when I had reserved and paid for a king. They finally changed it after like an hour and a half and gave me the right room but there was loud music in the pool area at 2am that didn’t let me sleep and despite calling the front desk numerous times they didn’t know where the music was coming from. I was only there for one night and it was a terrible experience, I couldn’t rest at all.
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Cafe and Restaurants near hotel
Frequently asked questions about JW Marriott Hotel Santo Domingo
Are pets allowed at JW Marriott Hotel Santo Domingo?
Pets are not allowed at this hotel.
What types of rooms are available at this hotel?
Room types include Deluxe room, Deluxe Quadruple room, Deluxe Executive room, Deluxe Executive Quadruple room, Deluxe Double room, Deluxe Executive Double room, Double Junior Suite, Executive Double Junior Suite, 1 Bedroom Presidential Double Suite, and 1 Bedroom Master Double Suite.
Is parking available at the hotel?
Yes, free parking is available but guests have noted difficulties due to construction in the underground parking garage and no valet service.
How far is the hotel from the nearest beach and airport?
Guibia Beach is approximately 3.8 km from the hotel, and Santo Domingo Herrera Airport (HEX) is about 3 km away.
Does the hotel provide laundry and dry cleaning services?
Yes, both laundry and dry cleaning services are available for an additional fee.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 318 USD The best time to book is August 2, with rates starting from 279 USD