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103 USD
Barceló Santo Domingo in Santo Domingo
🌍 Dominican, Santo Domingo, Av 27 de Febrero, Ensanche Miraflores
● Center: 2.4 km
🌞 Beach - 1.9 km
☎ Phone: +1 809-563-5000Show
✅ Several guests praised the friendly and attentive staff, mentioning individuals like Yisel, Bautista Romero, Lisbeth Aries, Amalia Ortiz, and Karolay Vazquez for exceptional service. ✅ The hotel’s location was described as excellent and convenient for city access. ✅ The outdoor pools are family-friendly, relaxing, and well-maintained. ✅ The Japanese restaurant Kyoto received positive comments for authentic flavors despite being quiet and sometimes slow service. ✅ Breakfast buffet is varied and reasonably priced, with many guests appreciating the food quality. ✅ Some reviews highlighted the cleanliness and spaciousness of rooms and the hotel’s lively atmosphere with music and evening activities. ❌ Several reviews reported issues with room cleanliness, musty odors, and outdated room furnishings including malfunctioning TVs, coffee makers, and poor bathroom lighting. ❌ Wi-Fi connectivity was frequently described as unreliable, disconnecting every 10 minutes for some guests. ❌ Complaints included slow or poor quality food and drink service in restaurants and bars, with some guests experiencing food poisoning from the buffet. ❌ Front desk service drew criticism for unprofessional behavior and alleged discriminatory actions, especially during check-in. ❌ Noise from traffic and thin walls affected guest comfort, with some windows not closing properly leading to street noise inside rooms. ❌ Guests noted inconsistent hot water availability and maintenance issues like leaking showers and faulty safes.
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Rooms and prices
2 guests
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Superior Double room
Air conditioning, minibar and shower
Beds:
103 USD
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Superior Premium Level Double room
Private bathroom
Beds:
140 USD
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Superior room
Wireless internet, air conditioning and minibar
144 USD
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Superior Premium Level room
Wireless internet, air conditioning and minibar
152 USD
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4 x
Superior Quadruple room
Private bathroom
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4 x
Superior Premium Level Quadruple room
Private bathroom
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Premium Level Double Junior Suite
Private bathroom
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Presidential Premium Level Double Suite
Private bathroom
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Classic Premium Level Double Suite
Private bathroom
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Description
Barceló Santo Domingo is a five-star hotel established in 1973 and renovated in 1989, located in the historic district of Santo Domingo. The hotel features 216 rooms across eight floors, offering various room types including Superior, Premium Level, Junior Suites, and Presidential Suites. It provides two outdoor swimming pools with complimentary umbrellas and loungers, a Japanese cuisine restaurant named Kyoto, and a well-equipped spa center with fitness and hydro-massage facilities. Business travelers can utilize up to eight conference halls with capacities up to 1,500 guests. Additional services include free Wi-Fi, free parking, currency exchange, ATM, laundry, and dry cleaning. The hotel offers a lively atmosphere with live music and evening entertainment options. Check-in starts at 15:00 and check-out is until 10:00.
Location
The hotel is situated in the heart of Santo Domingo at Av 27 de Febrero, Ensanche Miraflores, about 6 km from Santo Domingo Herrera Airport (HEX) and 29 km from Las Americas International Airport. Guibia Beach is located approximately 1.9 km away. Nearby dining options include Restaurant Lina, just 39 meters from the hotel, praised for its friendly staff and clean facilities. The central location provides easy access to museums, public transportation, and other city attractions.
Tips
- Expect some rooms to have older furnishings and occasional maintenance issues, so request a higher floor or recently renovated room if possible.
- If you plan to use Wi-Fi extensively, be prepared for intermittent connectivity.
- Take advantage of the attentive staff in restaurants and the spa services, and consider trying the Kyoto restaurant’s Japanese dishes despite occasional slow service.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Mon - Sun] 07:00-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required A fixed amount of US$315.00 is charged. This property accepts credit cards The deposit will be returned to the original account of payment on the day of check-out.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress
- Check in time: 15:00. Check out time: 13:00.
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Services and facilities
General
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
Rooms
- Non-smoking rooms
- Room service
- Fridge
- Smoke Detector
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower
- Wardrobe/Closet
- Alarm clock
- Slippers
- Toiletries
Accessibility
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
Services and amenities
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Iron
Meals
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Kitchen
- Bottled water
Internet
- Free Wi-Fi
- Internet
Transfer
- Car rental
- Airport transportation
- Transfer services
Languages Spoken
- Spanish
- English
- Multi-language staff
Tourist services
- Tour assistance
Recreation
- Casino
- Karaoke
- Nightclub
- Sun Deck
Parking
- Parking
- Parking nearby
- Free Parking on Premises
Pool and beach
- Swimming pool
- Spa tub
- Outdoor pool
- Pool facilities
- Next to the beach
Business
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
Sports
- Fitness facilities
- Gym
Beauty and wellness
- Doctor
- Massage
- Beauty services
- Sauna
- Spa
- First Aid Kit
Kids
- Babysitting and childcare
- Children's playground
- Children swimming pool
Pets
- Pets Not Allowed
The nearest beach is located on the distance of 1890 m. It takes 28 minutes To the beach!
Street view
Video: Отель Barcelo Santo Domingo. Доминиканскя республика, Санто-Доминго.
Map
Reviews
04.02.2026
This place has transformed into an extremely poor quality hotel. I've been using this hotel for my vacations for over 10 years, and staff were professional and respectful. Now, except for the security/luggage staff, most workers are very unprofessional and at times racist, especially the lobby check-in staff. I usually drop off my hungry and tired family at the nearby Pizza Hut and check-in by myself with no issues. However, in my last few experiences, I've noticed despite me (dark skin) waiting in line patiently, white persons and families behind me are always prioritized and motioned ahead of me. This is aside from the fact that I already know, due to my room selection, I have to officially register on the 9th floor. The 9th floor reception persons are friendly, but the rooms are smelly, dirty, very old looking, with TV's, coffee maker, remotes not working. The food and drinks were a major reason for me renting the upper level rooms. What use to be some beers, sodas, bottled water, Santo Domingo code, and a decent quality of breakfast items, has transformed into old and unappetizing fruits and vegetables, with a container of room temperature faucet container water and very poor quality coffee. The food selection at the lower level cafeteria and dining areas (especially the Japanese restaurant) are few, expensive, and pitiful at best. The pool, security, and location to public transportation/museums/ other restaurants/are the only positive things about this place. What used to be a 10/10 hotel has now become a basic 3/10 Boca Chica drive-by motel at 5X the cost. Because my family likes this place, I often rented for 2-3 weeks (~$3-4K), but will now be renting from one of the numerous local apartments.
25.01.2026
Yisel provided us with wonderful service. She was very attentive and created a beautiful birthday moment for my daughter. Our whole family was very happy with the experience.
03.01.2026
The hotel staff are quite friendly and speak both English and Spanish with clarity. My room was clean and spacious. The breakfast buffet offered a wide variety of options and was very reasonably priced. On-site restaurants were convenient and quick with service. The hotel is centrally located and easily accessible from anywhere in the city.
31.12.2025
The stay at the Barceló Hotel was great. The lunch (buffet) for dinner and breakfast was exceptional and the service employees were always eager to help. Mr. Bautista Rowero was very friendly and helpful, gave us a big smile and offered us immediate help with our luggage which made our stay so much more pleasent.
31.12.2025
Bautista Romero provided great service as did Christopher in the pool bar. Hotel was perfectly located, clean and lively. Pool was pretty and relaxing and family friendly. Room service was attentive.
30.12.2025
The rooms smelled like mold/mildew and there was no hot water during our entire stay. It was very disappointing.
23.12.2025
Staff members were awesome. Made my birthday special, by surprising me with a personal cake after massage. Food is excellent and amenities are top notch
09.11.2025
Breakfast was excellent staff was excellent and very attentive Hotel clean and the maids clean all day keeping the hotel spotless
12.10.2025
Im having a great time in the restaurant our waiters (Lissette) is amazing and very pleasant i give her a 5 out of 5. The best chicken soup i ever had the chefs name is (espíritu), thank you Espíritu tu sopa es la mejor. Another amazing person was Jaime in the grill area, he made the best grilled seafood I’ve ever had. I recommend this place 100% as is family oriented, cleaned, and amazing staff. Thank you all for your amazing customer service.
16.04.2025
Stayed at this 4 star hotel only to get poisoned by the food at the buffet. I was sick for 3 days vomiting and diarrhea. The safe in the room didn’t work for 2 days so we couldn’t get the room cleaned. Water leaking from the shower- absolutely absurd. And the two times I ordered tea to the room because I was feeling sick, it was delivered cold. Food is not great, rooms are very old fashioned, and I wouldn’t stay here again! We had to book here again because of a flight delay and the staff would not even try to accommodate us or make up for the sub-par service. It’s a shame because the only good thing about the hotel is the lobby and friendly staff in the lobby.
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POIs near hotel
Red Deer (4 km)
Zoo exhibit of red deer, large hoofed mammals.
Isabel La Católica (4 km)
Memorial to Queen Isabella the Catholic, sponsor of Columbus's voyage to the Americas.
Dr. Joaquín Balaguer Ricardo (4 km)
Monument honoring Joaquín Balaguer, Dominican Republic president and cultural figure.
Papa Móvil (4 km)
Display of the papal mobile vehicle, a historic artifact from papal visits to the Dominican Republic.
Gresefu Funeral Home (5 km)
Historic funeral home facility in Santo Domingo.
Cafe and Restaurants near hotel
Restaurant Lina (1 min)
Санто-Доминго 10203
Reviews10.04.2017
Friendly staff. Clean facilities .Great experience.
23.12.2016
Very slow service
Frequently asked questions about Barceló Santo Domingo
What types of rooms are available at Barceló Santo Domingo?
The hotel offers Superior room, Superior Premium Level room, Superior Quadruple room, Superior Premium Level Quadruple room, Superior Double room, Superior Premium Level Double room, Premium Level Double Junior Suite, Presidential Premium Level Double Suite, and Classic Premium Level Double Suite.
Is breakfast included in the room rate?
Breakfast is served buffet style from 07:00 to 10:00 daily, but additional breakfast fees are not included in the total price and must be paid at the property.
Are pets allowed at Barceló Santo Domingo?
Pets are not allowed at this hotel.
What leisure facilities does the hotel offer?
Guests have access to two outdoor pools with free umbrellas and loungers, a spa and wellness center, fitness center, sauna, massage services, and a hydro-massage bath.
How far is Barceló Santo Domingo from the nearest airport and beach?
The hotel is 6 km from Santo Domingo Herrera Airport and about 1.9 km from Guibia Beach.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 98 USD The best time to book is August 28, with rates starting from 95 USD
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