Four Points by Sheraton Santo Domingo in Boca Chica
✅ Helpful and friendly staff noted by multiple guests ✅ Breakfast buffet praised for variety and made-to-order options ✅ Well-maintained pool and outdoor terrace areas ✅ Comfortable beds and functional air conditioning ✅ Convenient location near Las Americas airport with shuttle service ❌ Several reviews mention outdated and corroded bathroom fixtures needing repair ❌ Complaints about inconsistent hot water supply in rooms ❌ Some guests experienced problems with room cleanliness and maintenance ❌ Reports of billing issues including unprocessed refunds and double charges ❌ Hotel is undergoing partial remodeling, causing blocked areas and some discomfort
Rooms and prices
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Description
Four Points by Sheraton Santo Domingo is a 4-star hotel built in 2003, offering a range of room types including Standard Double rooms, Accessible Double rooms, and Double Suites, some with ocean views. The hotel provides air conditioning, soundproof rooms, and facilities for disabled guests. Guests can enjoy amenities like a swimming pool, fitness center, golf course within 3 km, and a beachfront location. Services include a restaurant with buffet options, bar, 24-hour security, express check-in/out, currency exchange, laundry, and car hire. WiFi access and free parking are available. While the hotel has a rating of 7.8/10, recent reviews highlight helpful staff and a well-maintained pool and terrace, though some note that parts of the building and bathroom fixtures need renovation. Breakfast buffet is frequently praised for its variety and quality. Pets are not allowed, but service animals are welcome.
Location
Located at KM 22 Autopista Las Americas in Boca Chica, the hotel is about 4 km from Las Americas International Airport (SDQ). This proximity makes it convenient for travelers arriving or departing via Santo Domingo’s main airport. The beachfront location offers direct access to the coast, and a golf course is available within 3 km. The hotel’s position outside the city center provides a quieter environment but requires transportation to explore downtown Santo Domingo.
Tips
- Expect some areas of the hotel to be under renovation, so inquire about room conditions before booking.
- Use the airport shuttle service for convenient transport to and from Las Americas airport.
- If hot water is important to you, confirm its availability prior to your stay, as some guests reported issues.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: A la carte [Mon - Sun] 06:00-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- Computer
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Ticket assistance
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Outdoor furniture
- Reception desk
- Non-smoking rooms
- Soundproof rooms
- Room service
- Interconnecting rooms available
- Fridge
- Smoke Detector
- Cable TV
- Hairdryer
- Flat-screen TV
- Bathtub
- Shower
- Wardrobe/Closet
- Linens
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Laundry
- Safe-deposit box
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Vending machine
- Kitchen
- Bottled water
- Free Wi-Fi
- Car rental
- Airport transportation
- Transfer services
- Spanish
- English
- Multi-language staff
- Tour assistance
- Barbecue grill(s)
- Karaoke
- Picnic area
- Sun Deck
- Ping-Pong
- Parking
- Parking nearby
- Free Parking on Premises
- Swimming pool
- Indoor Pool
- Outdoor pool
- Beach facilities
- Pool facilities
- Beach/pool towels
- Next to the beach
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Golf course (within 3 km)
- Gym
- Doctor
- First Aid Kit
- Babysitting and childcare
- Pets Not Allowed
Hotel pool
Video: Quality Hotel Real Aeropuerto Santo Domingo, Boca Chica, Dominican Republic
Map
Reviews
Breakfast buffet was correct.
In their frugal approach to remodeling, they have failed to accommodate anybody of standards, It’s not the location of the service people working in the hotel. The physical structure in Dyer. Need of repair. My toilet did not work correctly, on my first attempt to use it as a toilet it stopped up. The same gurgling in bubbling exist, making me use the public pressure toilet in the main lobby is opposed to using the one in my room for future deposits. I never had warm water let alone hot, Morning evening late night, no variation and temperature. Every fixture is corroded and has Hardin water in it and on it. The bathroom sink, water, no water, flow or pressure to speak of. This hotel is currently taking US Navy Sailors, for sure relief at a discounted price. If they only upgraded the facilities, their rooms will be Full at a regular price. The price they are charging exceed the quality of many of the hotels Downtown, but the quality Downtown, exceeded totally amenities of four points hotel. I stay for four nights to participate in a wedding. I am now in Santiago. Living like a king for less. I realize they’re still under a remodel stage of their hotel. However, that part is blocked off. Meaning, the existing area is acceptable and meet the criteria of the Sheraton group. The highlight of the trip was breakfast. Was always nice warm and made to order. If ask. The selection at the breakfast buffet was a great boost. But I go back and suffer the indignity. Only if it was convenient for me to suffer; hopefully they will make the necessary modifications and all the bathroom, fixtures, carpet, etc..
Breakfast buffet was correct.
Booked 5 nights. Paid whole bill at check-in. Shower did not work the 1st two mornings. Large nail clippings in several locations on the floor. The work I was supporting in the DR finished after 3 nights. Notified the front desk the night before that I would be leaving. On check-out, was given a receipt showing refund for the 2 nights I was no longer staying. However, refund was never processed. Called the hotel multiple times to follow up, sent email to the General Manager with receipt attached, called Comfort Inn main line. Told multiple times that they'll follow up but it's now been over 2 weeks and no refund issued. So they've stolen about 250 USD from me and the rooms are in a state of disrepair. Avoid.
Frequently asked questions about Four Points by Sheraton Santo Domingo
What types of rooms are available at Four Points by Sheraton Santo Domingo?
The hotel offers Standard Double rooms, Accessible Double rooms, Double Suites, and Double Suites with ocean view.
Is breakfast included and what are the breakfast hours?
Breakfast is served a la carte from 06:00 to 10:00 daily. It is not included in the room rate and must be paid separately at the hotel.
Does the hotel provide shuttle service to the airport?
Yes, there is a 24-hour shuttle service to Las Americas airport with fares around $10 for 1-2 people and $25 for a family of six.
Are pets allowed at the hotel?
Pets are not allowed; however, service animals are permitted.
What facilities are available for disabled guests?
The hotel has facilities for disabled guests, including accessible rooms.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 155 USD The best time to book is August 27, with rates starting from 139 USD