‹›
127 USD
Viva Heavens by Wyndham, A Trademark All Inclusive in Puerto Plata
🌍 Dominican, Puerto Plata, Playa Dorada Complex
● Center: 6 km
🌞 Beach - 5 min
☎ Phone: +1 809-261-8699Show
✅ Staff friendliness frequently praised, with specific mentions of Timéo, Esther, Maria, and Estefani for their attentive and personable service ✅ Multiple guests highlight the clean condition of rooms and grounds, including the pool and beach area ✅ The resort offers a variety of engaging entertainment options, including nightly shows and daytime activities by the pool and beach ✅ Food quality is considered good in the a la carte restaurants, especially Puebla 222 and Italian Rosmarino ✅ The private beach is described as beautiful, clean, and spacious with plenty of loungers and shade from palm trees ❌ Some guests report mold and unsanitary conditions in rooms, including wet and slippery bathroom floors ❌ Food poisoning cases were mentioned without satisfactory hotel response ❌ A la carte restaurants are sometimes closed on certain days, forcing guests to rely on buffet options described as average or subpar ❌ Wi-Fi quality is inconsistent and often weak according to several reviews ❌ Check-in processes can be slow, and parking availability is limited ❌ Daytime entertainment is sometimes seen as repetitive or pushy, with some guests uncomfortable with staff persistence
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Rooms and prices
2 guests
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4 x
Nirvana Quadruple room
Private bathroom
Beds:
127 USD
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Nirvana Double room
Wireless internet, air conditioning and minibar
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127 USD
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Bliss Double room
Wireless internet, air conditioning and minibar
Beds:
180 USD
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Nirvana Accessible Double room
Wireless internet, air conditioning and minibar
Beds:
333 USD
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Bliss Double room with garden view
Private bathroom
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4 x
Nirvana Quadruple room with garden view
Private bathroom
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Nirvana Double room with garden view
Private bathroom
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Nirvana Superior Double room
Family room with bathroom
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4 x
Amnesia Quadruple Junior Suite
Private bathroom
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4 x
Amnesia Quadruple Junior Suite with garden view
Private bathroom
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Amnesia Double Junior Suite
Private bathroom
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Amnesia Double Junior Suite with garden view
Private bathroom
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Description
Viva Heavens by Wyndham is a 4-star all-inclusive resort located in the Playa Dorada Complex of Puerto Plata, Dominican Republic. Built in 2015, it offers 190 rooms across multiple buildings, with a choice of Bliss, Nirvana, and Amnesia room types, some featuring garden views. The resort is adults-only, welcoming guests aged 18 and older. Dining options include four a la carte restaurants—Italian Rosmarino, Mexican Puebla 222, Dominican Softino, and Blend—plus a beachfront snack bar. The hotel organizes culinary workshops, fitness classes including yoga and pilates, and outdoor sports like tennis and beach volleyball. Guests have free access to the private beach 320 meters away, with umbrellas and loungers provided at no charge. Additional amenities include a spa center, outdoor pool, fitness center, and free Wi-Fi. The staff often receives praise for friendliness, with particular mentions of entertainment team members who enhance the guest experience. While some guests highlight issues like inconsistent food quality and room maintenance, many appreciate the clean facilities and engaging atmosphere.
Location
The hotel is situated on the north coast of the Dominican Republic in Puerto Plata, approximately 7 km from the historic San Felipe Fort. It lies 15 km from Gregorio Luperon International Airport (POP) and 388 km from Punta Cana Airport. The resort is set within the large, gated Playa Dorada area. The private Playa Dorada beach is just 320 meters from the hotel, accessible via a shaded paved path. Nearby, guests can find the highly-rated Ristorante Passatore, an Italian restaurant 299 meters away, praised for its authentic cuisine and great ambiance.
Tips
- Book your a la carte restaurant reservations in advance to ensure availability since some close on specific days.
- Bring a hat or sunshade for the beach as umbrellas are limited to palm tree shade.
- If you prefer quieter rooms, request a room away from the pool area to avoid noise from evening entertainment.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs can be added, but extra beds cannot be added. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress, DinersClub
- Check in time: 15:00. Check out time: 12:00.
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Services and facilities
General
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Outdoor furniture
Rooms
- Non-smoking rooms
- Room service
- Interconnecting rooms available
- Fridge
- Smoke Detector
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Linens
- Slippers
- Toiletries
Accessibility
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
Services and amenities
- Ironing
- Laundry
- Safe-deposit box
- Concierge services
- Luggage storage
- Wake-up service
- Telephone
- Iron
Meals
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Poolside bar
- Coffeemaker
- Bottled water
Internet
- Free Wi-Fi
Transfer
- Shuttle
- Car rental
- Airport transportation
- Transfer services
Languages Spoken
- Spanish
- German
- English
- Italian
- French
- Multi-language staff
Tourist services
- Tour assistance
Recreation
- Free bicycle rental
- Karaoke
- Nightclub
- Sun Deck
- Ping-Pong
Parking
- Parking
- Parking nearby
Pool and beach
- Swimming pool
- Spa tub
- Indoor Pool
- Outdoor pool
- Beach facilities
- Water sport facilities
- Private beach
- Pool facilities
- Beach/pool towels
- Public beach
- Next to the beach
Business
- Event facilities
- Fax and copy machine
- Conference Hall
Sports
- Windsurfing
- Diving
- Table Tennis
- Snorkelling
- Tennis court
- Fitness facilities
- Golf course (within 3 km)
- Gym
- Yoga
Beauty and wellness
- Doctor
- Massage
- Beauty services
- Sauna
- Spa
- First Aid Kit
Pets
- Pets Not Allowed
The hotel is located on second line from the shore.
The nearest beach is located on the distance of 320 m. It takes 5 minutes To the beach!
Beach view
Video: Viva Heavens by Wyndham #all #resort
Map
Reviews
25.05.2026
The rooms are standard and clean, no issues with the AC or water. The food was 8/10. The best thing about this resort was the staff. Timéo and Esther in specific were so kind to us and really made the trip so much better. They treat you like friends rather than just visitors. There are also almost always activities going on around the pool and at the beach which are super fun, you’ll never be bored, and the shows at night are interactive and very impressive. There is also a disco tech open from 11pm-2am which makes for amazing night life at the resort. The drinks, juices and frozen cocktails are lacking in quality but there are a good amount of options. The beach is soooo beautiful and extends for many kilometres so you can take nice long walks. The only unfortunate thing about the beach is that there are no umbrellas for shade, only palm trees. All in all this is the best time I’ve ever had at an all inclusive and I would definitely come back. Huge shoutout to the entertainment staff for being so amazing.
01.03.2026
I recently stayed at Viva Heavens in the Dominican Republic, and I have to say, it was an amazing experience! The resort was impeccably clean, and the atmosphere was so quiet and peaceful—it felt like a true escape from the hustle and bustle.
As a dietitian myself, I was particularly impressed with the healthy options they provided in their dining offerings. It’s clear they put thought into catering to a variety of dietary needs, which isn’t something you see at every resort. The food was not only delicious but also balanced and thoughtfully prepared, which I really appreciated.
If you’re looking for a serene getaway with great food and attention to detail, Viva Havens is the place to be. I’ll definitely be recommending it to others and hope to return soon!
As a dietitian myself, I was particularly impressed with the healthy options they provided in their dining offerings. It’s clear they put thought into catering to a variety of dietary needs, which isn’t something you see at every resort. The food was not only delicious but also balanced and thoughtfully prepared, which I really appreciated.
If you’re looking for a serene getaway with great food and attention to detail, Viva Havens is the place to be. I’ll definitely be recommending it to others and hope to return soon!
25.02.2026
I stayed at this resort for spring break with my roommates, and unfortunately our experience was very mixed.
First, the positives: the resort itself is absolutely gorgeous. The grounds are beautifully maintained, the beach is stunning, and it truly looks like a postcard. Making reservations for the à la carte restaurants was also very easy, which we appreciated since that can sometimes be stressful at all-inclusives. Leonardo, one of the bartenders, was amazing, he introduced us to a passionfruit mojito that we ended up ordering all week. He was friendly, attentive, and consistently great.
However, there were some major downsides. Two of us got food poisoning during our stay, and the resort did absolutely nothing to address it. There was no follow-up, no concern, and no effort to investigate, which was extremely disappointing and concerning.
The daytime entertainment was awful, by far the worst of any all-inclusive I’ve been to. The same three dances were taught repeatedly all week, and it felt very low-effort and repetitive. Some of the entertainment staff would also pressure us to participate in poolside activities even after we clearly said no, which made us uncomfortable.
The shows at night were actually very well done in terms of production and choreography, but even then, most of the staff looked like they weren’t enjoying themselves and were being forced to perform. The energy just felt off overall.
That being said, Esther from the entertainment team was a standout. She genuinely made an effort to get to know us, respected when we didn’t want to participate in activities, and actually seemed like she was enjoying herself. She made a noticeable difference in our experience.
Overall, while the property and beach are beautiful and some staff members were fantastic, the lack of response to serious health concerns and the poor, pushy daytime entertainment left us disappointed. I wouldn’t return based on this experience.
First, the positives: the resort itself is absolutely gorgeous. The grounds are beautifully maintained, the beach is stunning, and it truly looks like a postcard. Making reservations for the à la carte restaurants was also very easy, which we appreciated since that can sometimes be stressful at all-inclusives. Leonardo, one of the bartenders, was amazing, he introduced us to a passionfruit mojito that we ended up ordering all week. He was friendly, attentive, and consistently great.
However, there were some major downsides. Two of us got food poisoning during our stay, and the resort did absolutely nothing to address it. There was no follow-up, no concern, and no effort to investigate, which was extremely disappointing and concerning.
The daytime entertainment was awful, by far the worst of any all-inclusive I’ve been to. The same three dances were taught repeatedly all week, and it felt very low-effort and repetitive. Some of the entertainment staff would also pressure us to participate in poolside activities even after we clearly said no, which made us uncomfortable.
The shows at night were actually very well done in terms of production and choreography, but even then, most of the staff looked like they weren’t enjoying themselves and were being forced to perform. The energy just felt off overall.
That being said, Esther from the entertainment team was a standout. She genuinely made an effort to get to know us, respected when we didn’t want to participate in activities, and actually seemed like she was enjoying herself. She made a noticeable difference in our experience.
Overall, while the property and beach are beautiful and some staff members were fantastic, the lack of response to serious health concerns and the poor, pushy daytime entertainment left us disappointed. I wouldn’t return based on this experience.
12.02.2026
Viva Heavens by Wyndham in Puerta Plata is a great choice if you have HIGH EXPECTATIONS and a MEDIUM BUDGET. Resort outperforms on all areas for the price. There are more luxurious all-inclusive resorts, but for the price, Viva is OUTSTANDING.
Positives:
-In the gated, guarded, massively large Playa Dorado resort area.
-All the basics of a full service all inclusive but on a small, lower budget scale. A plethora of food and drinks, private beach, chairs, shade, limited beach activities.
IMPECCABLY CLEAN! Rooms, grounds, restaurant, walks, pools, are all cleaned around the clock. We have stayed at larger and more expensive resorts that were not as clean.
-Price. This is a great value for the mid-budget vacationers.
-English widely spoken. Also French and of course, Spanish.
CONS
-Rooms and resort are not ocean front. There is a 100 yard walk from the resort to the beach. The walkway is paved, clean, private, and shaded. Easily accessible for a wheelchair or scooter. The beach is exclusive for Viva guests with clean bathrooms, bar, buffet, limited aqua sports, and Kids play area. Very nice, wide, clean, sandy beach. Plenty of chairs and shade. Not over crowded. Expect local folks offering jewelry, massages, cigars, and other wares. They are licensed and polite and take a gentle "no thank you" very well.
The kids program seemed limited (we did not have young children).
Resort entertainment was not at the "cruise ship" level, so don't expect large scale nightly performances. Pool side aerobics and dance lessons are offered. Nice atmosphere at the pool and good waiter service if needed. Ample seating and shade if desired.
Positives:
-In the gated, guarded, massively large Playa Dorado resort area.
-All the basics of a full service all inclusive but on a small, lower budget scale. A plethora of food and drinks, private beach, chairs, shade, limited beach activities.
IMPECCABLY CLEAN! Rooms, grounds, restaurant, walks, pools, are all cleaned around the clock. We have stayed at larger and more expensive resorts that were not as clean.
-Price. This is a great value for the mid-budget vacationers.
-English widely spoken. Also French and of course, Spanish.
CONS
-Rooms and resort are not ocean front. There is a 100 yard walk from the resort to the beach. The walkway is paved, clean, private, and shaded. Easily accessible for a wheelchair or scooter. The beach is exclusive for Viva guests with clean bathrooms, bar, buffet, limited aqua sports, and Kids play area. Very nice, wide, clean, sandy beach. Plenty of chairs and shade. Not over crowded. Expect local folks offering jewelry, massages, cigars, and other wares. They are licensed and polite and take a gentle "no thank you" very well.
The kids program seemed limited (we did not have young children).
Resort entertainment was not at the "cruise ship" level, so don't expect large scale nightly performances. Pool side aerobics and dance lessons are offered. Nice atmosphere at the pool and good waiter service if needed. Ample seating and shade if desired.
09.02.2026
We got the higher end room, nice and confortable. Even if it's outdated, it's big and very clean. The food was excellent. With 4 restaurants (the Puebla being my favorite ! ) and a buffet with different themes every nights, we had plenty of choices. The beach is a 6 min walk from the pool and the complex. It's a nice walk on a path thru a jungle like forest with a big pond with turtles, fishes and many kind of birds. The Dominican restaurant is also on the way to the beach. There are plenty of lounge chairs at the beach and a bar/restaurant for diner. The restaurant is also the italian restaurant at night. Unfortunately we did not have nice weather during our stay and a lot of onsite activities/games weren't popular but the animation team did a good job of getting things started. There is a nightly show at the theatre.
For me the nicest surprise was the overall service. Every employee was nice, polite and each of them were doing an awesome job, whether it was the front desk, the cooks, waiters, cleaning crew or the gardening crew.
At this price point we were very satisfied
For me the nicest surprise was the overall service. Every employee was nice, polite and each of them were doing an awesome job, whether it was the front desk, the cooks, waiters, cleaning crew or the gardening crew.
At this price point we were very satisfied
10.12.2025
The rooms had mold almost everywhere, and it appeared they just painted over the doors to cover it up. The bathroom floor was constantly wet and slippery. The door sensor frequently shut off, causing our keycards to malfunction about half the time. We had to call staff approximately five times to gain entry, even after ensuring the key cards were kept away from magnetic devices. The buffet primarily catered to tourists, disappointing those seeking an authentic Dominican culinary experience; we only had real Dominican food one day, and even then, some dishes were absent. As a Dominican myself, I was very disappointed. This was a family trip to celebrate my birthday and wedding anniversary. While the event staff was definitely the highlight, keeping guests entertained with great shows, unfortunately, two family members became ill during our stay, making the trip less than desired. The property is not very family-friendly for small children. The pool was the only draw, but guests were allowed to smoke in and by the pool. Although the staff was great and genuinely concerned, overall, I will NOT be booking Viva Heavens in the future.
09.12.2025
For horrible not authentic Dominican food. Rooms smell like mold. Front test people very unfriendly. Specially Henry. Would not go back!
30.11.2025
Took an hour and a half to check in, the staff checked us in at 4:30 pm. Then the room we reserved and paid for which was a king size suite they did not have available.
20.11.2025
Room 4104 The bar fridge needed to be stocked but the cleanliness of the room was very well kept. The air conditioning was working very well.
29.10.2025
exterior floors, slippery. overall condition and food, poor. water in sink did not drain. restaurants closed.
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POIs near hotel
Masonic Museum (6 km)
Museum displaying masonic history and artifacts in Puerto Plata's cultural district.
Cafe and Restaurants near hotel
Restaurant «Ristorante Passatore» (4 min)
Calle Principal playa dorada 538, Puerto Plata 57000, Puerto Plata 57000
Reviews10.09.2017
Authentic Italian ...good service... great ambience
14.08.2017
Fantastic service, amazing food right down to the dessert. Best tiramisu ever! Nicely decorated inside and out.
11.07.2017
Great Italian food with excellent service. This is one of the jewels you shouldn't miss. I'm so surprised and overwhelmed to find it unexpected here in Playa Dorada. Try it out on your own and let the magic coming.
17.04.2017
Amazing Resturant, great find ... will definitely come back when I visit !
Frequently asked questions about Viva Heavens by Wyndham, A Trademark All Inclusive
Is Viva Heavens by Wyndham an adults-only resort?
Yes, the hotel accepts guests aged 18 and older.
How far is the private beach from the hotel?
The private Playa Dorada beach is located approximately 320 meters from the hotel, accessible by a paved, shaded walkway.
What types of restaurants are available on-site?
There are four a la carte restaurants: Rosmarino (Italian), Puebla 222 (Mexican), Softino (Dominican), and Blend, plus a beachfront snack bar.
Are children and pets allowed at the hotel?
Children of all ages are welcome, but the main guest checking in must be at least 18 years old. Pets and service animals are not allowed.
Does the hotel provide Wi-Fi and parking?
Yes, free Wi-Fi is available throughout the property, and parking is provided free of charge, though parking space is limited.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 139 USD The best time to book is August 21, with rates starting from 127 USD
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