Campanile NATURE - Colmar Parc des Exposition in Colmar

For starters apparently reserving a room on a christmas day is somewhat surprising to them since there was no one at the hotel like literally it was a ghost town. When you call the responsible(!) person he speaks french and very little english. Lets say you somehow communicated with the guy and he tells you that he will come around 2 PM and you wait till 2PM and the guy is still missing! You then call the guy and HE IS SLEEPING IN ONE OF THE ROOMS AND COMES DOWN LIKE NOTHING HAS HAPPENED WITH SLIPPERS AND ACTS LIKE IT IS COMPLETELY NORMAL TO LET 3-4 CUSTOMERS WAIT. When you confront the guy about this situation he proceeds to tell you that it is a holiday for him and tells that he is not responsible for this situation. Overall avoid this establishment and give couple of more bucks and stay in a decent place in fact if you have no choice stay in your car or crash in airport right next to this so called hotel. I really hope that I wont see that guys face for rest of my life ever again. I hope this message finds you before I ever find you again my dude.

Lite rom, smal seng.

Never had stayed at such a terrible place. Not sure it should be called as a hotel, probably a motel. Vehicles are parked right outside of the room and there's only a virtual wall between the rooms. It's so noisy its not possible to get a sleep at all. Flickering lights and not working lights are just a few things to add to the list. Breakfast was not any better either. Considering the location and the quality of experience I wouldn't recommend it by any means.

To avoid.
The room itself was clean enough and simple, small but fair for the price.
The horrible experience comes from the staff of the hotel. We've booked (and paid) the room from their website: one room for 2 adults and 4 dogs, and there were no indications about supplements for the dogs. So, a couple of days before our arrival, we sent an email to the hotel asking for confirmation and highlighting the fact that we had 4 dogs with us.
At the moment of the check in they told us that we had to pay more for dogs supplements, I replied that we already paid the room online and there were no indication about dogs supplements anywhere and neither they told us in the confirmation emails. The reply of the receptionist was "we didn't read the email right or we would have told you that 4 dogs are not even allowed". Excuse me? My bad for thinking that if you reply to my email you should have at least read it.
I understand asking for dogs supplements, but it should be specified in advance and surely it's the staff's duty to read and reply correctly to the customer's email. In which world I have to pay because you didn't do your work correctly?
Also half of the staff doesn't even speak English and we better not talk about the dinner, which was the most mediocre buffet I've ever seen.
I'm not used to leave bad reviews but I'm also not used to mean and rude staff. Making mistakes is human but at least saying sorry and trying to fix it should be the base of politeness, especially when working with the public.
This place is a big no thanks for me.