La Sivoliere in Courchevel

BE VERY CAREFUL. Expectations do not match reality. The photos online are completely different from what I received. This has been the worst experience of my life. I would not wish it on anyone. I booked a 35 square meter Junior Suite expecting space, light, a balcony and a beautiful view. Instead, I was given an extremely small room that feels no more than 16 or 17 square meters. There is no balcony at all. There is no view of Courchevel, no mountains, no forest. The window faces a back area covered by a large printed banner with fake trees. It feels like staying in a basement. The bathroom is absurdly large, taking up most of the declared space, while the actual sleeping area is tiny and uncomfortable. The proportions make no sense. You end up with a huge empty bathroom and a cramped bedroom where it is unpleasant to even spend time. The hotel is non refundable, and once you check in and see the reality, you cannot get your money back. When I asked for a solution, the staff repeated prepared phrases and showed no willingness to help. It felt like this situation was not new to them. I am now forced to stay here for seven days in conditions that are deeply disappointing and uncomfortable. If you choose this hotel, confirm every detail in advance. Do not rely on the photos.

BE VERY CAREFUL. Expectations do not match reality. The photos online are completely different from what I received. This has been the worst experience of my life. I would not wish it on anyone. I booked a 35 square meter Junior Suite expecting space, light, a balcony and a beautiful view. Instead, I was given an extremely small room that feels no more than 16 or 17 square meters. There is no balcony at all. There is no view of Courchevel, no mountains, no forest. The window faces a back area covered by a large printed banner with fake trees. It feels like staying in a basement. The bathroom is absurdly large, taking up most of the declared space, while the actual sleeping area is tiny and uncomfortable. The proportions make no sense. You end up with a huge empty bathroom and a cramped bedroom where it is unpleasant to even spend time. The hotel is non refundable, and once you check in and see the reality, you cannot get your money back. When I asked for a solution, the staff repeated prepared phrases and showed no willingness to help. It felt like this situation was not new to them. I am now forced to stay here for seven days in conditions that are deeply disappointing and uncomfortable. If you choose this hotel, confirm every detail in advance. Do not rely on the photos.

We’ve been coming to La Sivoliere for the 5th time this year, so we are regular customers. We had scheduled to stay 7 nights, having booked two separate rooms. On the 5th night, I broke my right arm after a rough fall on ice while walking in town. The doctor I visited in Courchevel 1850 suggested I immediately go to an orthopedic surgeon to have an evaluation and likely operation. We needed to go back home a day early. The hotel management was completely unaccommodating when it came to refunding the last night, despite deliberating with their head several times: they would neither pay the funds back nor count them as credit towards a future stay. They wouldn’t even pay back just one of the two rooms. Moreover, we had already accrued a lot of other charges ranging from laundry to ski rentals, and they wouldn’t count it against those either. As you can imagine, changing trains, changing flights, and scheduling doctor’s visits was already becoming a nightmare, both monetarily and organizationally, and the hotel’s utter apathy added extra frustration, given the amount of money and time we have spent there. For a supposedly high-end hotel, the management has no understanding of customer loyalty and is only concerned with short-term profit. We will unfortunately not be staying again at La Sivoliere when we return to Courchevel later this the season and in later years. The money spent at such a high-end resort warrants a better experience. P.S. This was not our first experience with the poor management at La Sivolire. At the onset of covid, we had to nearly threaten legal action to refund our booking, despite the French authorities having shut down the entire ski resort!