Mercure Grenoble Centre Alpotel in Grenoble

Very bizzarre... The restaurant and breakfast area look very nice and modern and then you have rooms where you can't even open the window to get some air so you are suffocating the whole time with ancient air conditioning. The whole room is super small (which in itself would not be a big issue but combined with how hot it is and the fact that you can't open a window it becomes a big issue) and does not look like the pictures... Just really surprised a hotel with rooms like these can be 4 stars.
Breakfast is nice, although the choices are limited.
Have to note though, staff have been very nice.

The rooms are very cramped and not designed very well. Once you open the suitcase there’s no space to move anymore. And there are 2 tables and a big chair to add to it.

We stayed in the first room where the flush didn’t work properly. We asked to change rooms and then heating did not work properly. The heating seems to be an issue in this hotel with many people we met who complained about it.

TIP for anyone who is reading this review while staying in the hotel: if you’re freezing and want the room to heat up, set the HVAC system to 5 (instead of higher numbers)… at least that seemed to be making the room a little more bearable!

The only nice thing I can say about this place was that staff was friendly and helpful and the breakfast was good!

As an experienced ALL traveler, we have stayed in many ACCOR hotels, and this one is not worthy of the Accor or the Mercure brands.

The reception staff were indifferent to us, failing to help when they could have easily offered help. When we contacted them to ask about parking, they only wanted to point out that our room was not ready yet. They never acknowledged our ALL status and require training in greeting ALL guests.

If you have an important meeting the next morning, you will arrive with sweat stains on your shirt. You will not have control over the room's temperature. The hotel must be aware of this, because when we complained, they had spare electric fans waiting to be sent up to our room. Perhaps they should repair or update the air conditioning instead. The windows are not screened, so you cannot find relief from the room's heat by opening the window.

The breakfast choices were limited - though the lady who runs the breakfast was friendly and professional. She could teach the other staff some of her interpersonal skills.

We stayed two nights and the heat was troubling enough, we considered moving to another hotel. We recommend repairs to the A/C, training of reception staff, and including metric sizes on the parking description in the ALL application so guests can decide if their car will fit in the limited space.

There were several smaller issues with the room as well, but the summary is ... we cannot recommend this hotel until some changes are made.