ibis Lyon Gerland Musée des Confluences in Lyon

The property is ok I have stayed at an ibis budget which was far better whilst it is a lower class property. The checkin process took far longer than it should have done as the receptionist was confused with the booking, which was a straight forward 3 night booking. Some of the staff at reception were great and some not so great and would not acknowledge you when you entered or left the property. Asking questions or help we were made to feel extremely uncomfortable and some staff members were unhelpful. Our room wasn’t the cleanest and it was a fairly small room. The pool and the surrounding area were dirty and the were loose tiles around the edge of the pool. There are two hotels sharing the pool area which can make it quite busy especially when the weather was extremely warm during our time of travel. There are a few sun beds too we had to resort to keeping our things at the spare table which was in the smoking area. There are also no shops for drinks etc in the area however there was a vending machine which was handy.