Mercure Paris Gare Montparnasse TGV in Paris

Very bed behavior and bed experience with hotel staff and management

Garbage, garbage, garbage, garbage. I don't want to say anything more, it's just so bad.

Less than mediocre hotel - definitely not 4 stars so where does that come from? Self-awarded? Slightly grubby and worn, with centralised heating that makes the hotel feel like a sauna at times and freezing at others with barely any opening windows (meaning the rooms have condensation on the window sills, which isn’t great for an asthmatic). Over-crowded to try to satisfy the “amenities”, leaving rooms feeling cramped and stifling - you can’t squeeze in a desk if it means you can’t actually pull the chair out because there’s no space between it and bed! Neither can you offer a bath if the plugs don’t work & the toiletries are empty! And don’t put heating and air controllers in the room if you’re actually controlling everything at reception and the guest has no autonomy over whether they want the heat on or not. Finally got what I was told was the only room in hotel with opening windows and my wife bent down to pick something up and caught her back on the edge of the open window frame, tearing her shirt and giving her a 4cm cut on her back. That could have been devastating for a child, but the manager was entirely disinterested. Hope their parent company takes the danger more seriously. As others have said the staff are in general unable or unwilling to find solutions, requesting you “give them time” to sort things out but then not doing anything until it’s too late, and worse, lying about what was actually said to them and when. Should have moved out after the first horrible night but when only away for 3 nights it’s such a lot of effort to find another hotel for the next 2, and foolishly believed the management would try to find a fair solution. Accor need to value their customers as there are a lot of competitors out there and this lazy attitude towards providing a good service doesn’t make them a contender. Have stayed in a couple of decent Mercures but after this experience would absolutely would not recommend, and if this is the attitude they’re told to adopt, wouldn’t bother staying in an Accor hotel again at all. Spoiled our weekend without a care in the world, wasted so much of our time, and made it all worse by their inconsistency in keeping to the facts. Honesty costs nothing but the lack of it costs you business. If you’re thinking of staying here look again and find something with a bit of charm.

If you want to feel unwelcome then choose this hotel. The rooms are dated and the windows don't open to air out the rooms but you would get over this if you were not made feel like your presence in the hotel was just such a bother to the staff. If you're not ignored your rudely spoken to and limit shouted at. If you ask for any information don't count on getting a correct response, we were misinformed on numerous occasions which cause issues for our organisation. They have a so called "happy hour" at the bar where the staff permenantly "forget" to charge you the reduced prices. I would avoid this hotel at all costs in the future.
I have stayed in Mercure hotels on many occasions and have had great experiences however this hotel does not live up to the name.