Studio Porte de Versailles in Paris

We booked the family room for 4. We did online ckeck-in but one hour before our flight ( November 8th) we got an email saying that they requested another credit card and updated the payment detailes. We managed to do it but one hour later we received the cancellation email. We tried to contact the front desk but no one replied. They caused us such great stress, to us and our eight-year old twins, that is outrageous. We had to look for new accomodation after the landing in Paris. Fortunately we found a better and cheaper hotel.
I would never recommend anyone to use the service of the hotel due to their unprofesionalism.

Overall, the hotel itself was okay, but the communication was absolutely terrible. When I arrived, there was still trash from the previous guests in the bin in my room. I informed the man at reception and asked him to have housekeeping take care of it — nothing happened. The next morning, I asked again, and by the afternoon the trash was still there. After asking a third time, it finally got done — nearly two days later. At one point, I was even offered to just take care of the trash myself. I’ve honestly never experienced anything like that before.

On top of that, I was given a cheaper room than the one I had booked and paid for. Despite asking about it six times, I never got a refund or even a proper response. In the end, they just told me to message through Booking.com because they were “only reception.” Extremely unprofessional overall.

Breakfast was decent though — just avoid the so-called scrambled eggs.

Worst hotel that I've seen in years. I would avoid it at all costs!

- The staff is inattentive and rude. I heard them insult each other in front of customers. I also saw them chat in a group while customers were left alone.
- The first room that I got had doors and windows so old that the wind came in. It was too loud to sleep (because it is directly on the ring road in Paris) and it was too cold as well.
- The staff changed my room but the other one was not much better. There were also screw holes through which the wind could come in.
- There were spots of juice or wine on the ceiling
- The carpet in the hall smelled like cigarette and humidity
- The plug in the bath was broken
- There were clumps of dust in several areas like the ventilation traps
- The ventilation system was too loud to use (I left it off to be able to sleep)
- The fridge was also very loud when it ran
- There were several pieces of hair from previous customers in the bathroom and on the shower head
- The paint was peeling off in many places
- Parts of the main door were not glued properly anymore
- The electrical sockets were sticking out of the wall because they were not secured properly, exposing the electrical cables
- I found travel documents of the previous customer (so the cleaning was not done properly)
- There was just one coat hanger (but I had a jacket and several shirts to hang)
- The wall are paper thin, so the neighbors are easy to hear
- The water in my room tasted quite bad (although I drink tap water daily everywhere I go)
- I got diarrhea from the water at the reception (a big bottle with orange slices at the bottom). The employees had not refilled it so took the very last drops.
- Breakfast is terrible. The coffee is bitter, the eggs taste weird, and the bacon was cold.
- Breakfast starts at 7:00, which is one of the biggest problems with the hotel. I had to leave at 7:15 because of traffic, so that left me with only 15 minutes to eat. When I arrived in the breakfast room at 6:57, they made a scene because I was not following the rules.
- The area is also not that great. The hotel is between two metro stations, but it takes 10-12 minutes to either. The bakeries, restaurants, and other stores are also 10-15 minutes away.

Try to book a room. Really unfriendly staff at reservation desk. Not willing to co-operate. Never experienced this before.

Room condition was not bad but hot water was not available sometimes, and wifi signal was too weak to use it.
Parking space was narrow and it was pretty tough to use public transfortation.