Hotel de la Treille in Lille

Beware, rude treatment at this hotel
I had booked a deluxe double room with a city view. When I arrived that afternoon, the reception clerk was extremely abrupt and rude to me, for seemingly no reason except he appeared overworked. He walked me to my room on the rear of the main entry level. The only window in the room overlooked and was on the same level as the patio of the next brasserie. Clearly not a city view. I went back to the clerk and calmly said that this was the deluxe room with a city view that I had reserved. He said they were fully booked and that was only room available. I calmly stated again that it was not what I reserved. He found a room on the next floor up. It faced an interior courtyard and was smaller, very tight. I decided it was useless trying to argue with him. I left for the afternoon Realizing I would get nowhere with him. When I returned, he was checking a large our group. So certainly there was a room he could given me before they arrived. But it was more his officious attitude toward me that most disturbing. He should have apologized for the lack of the room that I had reserved and offered some type of compensation - a free breakfast, etc. Nothing. The clerk the next day was the opposite - kind and friendly. I would be careful when booking here. You may not get the room you reserved, and you may treated rudely by their staff.