Novotel Tours Centre Gare in Tours

There are a lot of rooms, but only a small reception desk with one person available. There were 2 persons in front of me and it took 15 mins before I was checked in. The hotel clerk didn t explain anything. Rooms are big ,a bit worn out, and very noisy, all street and station noise comes in loud. Expect a wake up around 05:30. Big tv in room and wifi works well. Very basic breakfast, comparable with what you get at every Ibis… Instead of a Novotel, this indeed feels more like an Ibis with bigger rooms. I was not at all impressed and won’t visit this hotel again.

At check in the person accidentally took a payment of the room, However, we had pre paid. Rather than refund on the spot, I had to wait for international bank transfer… fine, a few days. Recieved an email a week later once I followed up three times ( to no response) sorry, accounts on annual leave, won’t be till September! It takes 3 weeks for a refund in 2025???

The hotel is squeezed between railway lines and a busy road. Rooms have double glazing but it doesn’t seem like it, it’s very noisy although quieter at night once traffic dies down. Rooms are a good size, clean and with comfortable beds. There’s a kettle, fridge and hairdryer but sadly no safe. Aircon was working but we had to leave it on permanently to keep the room a stable temperature, otherwise it couldn’t cope with cooling down a hot room. We were there for 4 nights, on the third night the water in the toilet wouldn’t stop running and it wouldn’t flush, this kept us awake. Then the bathroom door handle broke, trapping my husband in the bathroom, it took two of us to force it open. After this we were so awake we didn’t sleep again. No apology from the hotel but they did fix the problems. We then found out that there had been repeated plumbing issues on the second floor. Breakfast was quite good with fair amount of choice. I heard that the restaurant wasn’t much good for dinner and never seemed to be open but there’s plenty of places to go as it’s such a central location. Convenient for an overnight stay if you have an early train - you’ll probably hear it arrive!

A very bad experience because a whole floor was being renovated which included the fitness centre and Sauna which was our main reason for booking it. I was very angered by the night staff who was very unhelpful. The next day we checked out with a full refund and apologies from a very sincere staff. Had it been ok we would have been quite happy as the room was smart and large with a huge smart TV which was good with WiFi on my phone to see movies. I did not have breakfast because there are many bars and cafes in the area. I suspect it could have been a good stay but we were caught out. It is expensive and we moved into the Grand Hotel which is a shabby chic hotel at a third of the price and better ambiance even nearer to the station.