Vardzia Resort in Vardzia

I stayed at this resort in August 2025. The property itself is beautiful and the reception staff were welcoming. Unfortunately, my restaurant experience was extremely disappointing, and to make matters worse, management’s response to my complaint was equally unsatisfactory. During dinner, I waited far too long for a menu and drinks. When ordering, I clearly explained my allergies (no bell peppers, no eggplants, no meat). Yet my salmon dish came with only bell peppers and eggplants as vegetables. Later, when I ordered spaghetti with only tomato sauce, it arrived with bacon. When I pointed this out, the waiter told me I “should have mentioned that I don’t eat meat” — a dismissive and arrogant answer. My second cocktail took over 30 minutes to arrive, and I saw other guests struggling to get basic items such as napkins. I paid the full bill without making a scene, but I felt completely disregarded as a guest. This experience was not only frustrating but undignified. I then received a reply from management which, instead of taking responsibility, excused the failures by saying they hire “young and inexperienced waiters” and even referred to them as “little cute waiters.” Such a response is frankly unacceptable. It minimizes the seriousness of repeated mistakes (including ignoring allergies) and shows little respect for paying customers. Guests should not have to suffer poor service because of staff inexperience — especially in a resort that positions itself as high standard. A hotel of this beauty deserves a restaurant and management that meet the same standards. Sadly, my experience was ruined by both the restaurant service and the management’s dismissive response.