Golden Tulip Borjomi in Borjomi

Very unpleasant manager in silver jacket, i would definately book crowne plaza always where they meet me with smile and georgian hospitality , i suggest hotel to have more kind manager Very unpleasant manager in silver jacket, i would definately book crowne plaza always where they meet me with smile and georgian hospitality , i suggest hotel to have more kind manager

Appalling customer service. The receptionist , the middle aged lady with black bob, became extraordinary rude and aggressive after very simple question. As a result a stayed at Crowne Plaza with impeccable customer service. Never choose Golden Tulip!

I recently booked a stay at Golden Tulip in Borjomi,, but due to unexpected changes in my travel plans, I had to replan my trip as my wife broke her arm and I requested a cancellation. While I understand and respect the hotel’s cancellation policy and it’s within their right , I was deeply disappointed with the way my request was handled. When I requested a waiver of the cancellation fee, the response I received was curt and lacked any empathy. They haven’t even responded to booking and this was almost 3 days ahead. The hotel’s management was inflexible and dismissive, insisting on charging the fee without considering my situation and also insisting on my arrival. This lack of understanding stood in stark contrast to the courteous and accommodating responses I received from two other hotels in Kazbegi and Batumi, both of which have higher ratings and stricter policies but were considerate enough to waive the cancellation fees. The customer service at Golden Tulip Borjomi left much to be desired. Their communication was abrupt and unhelpful, making an already stressful situation As I’ve replanned my Borjomi trip, o highly recommend Borjomi Likani Health and Spa Centre. Amazing place and well worth it.