aja Bad Saarow in Bad Saarow

No safe deposit box in the room, but one behind reception directly behind a heavy iron door. This was offered to me. On the second to last day of our trip, when I was about to take something out and had just opened it, the door was pushed open from the outside in. The lockers were right behind this door. My hand landed suddenly in the box of the locker I had already opened and was trapped. The person responsible saw it and rushed past. I almost fainted from the pain and, with the help of a member of staff, managed to get outside and sit down. Once I sat down, I was very angry at such carelessness, because there was another way behind reception when you know the lockers are behind the door. Until then, I didn't know it was the hotel manager. She apparently later ordered the staff to look after me. Which they did. She came herself at some point, then without introducing herself, and said she'd been in a hurry and apologized as she passed. She'd heard me call her Tuschi and that made her angry. The fact that I was barely sane from the pain didn't interest her. Until then I didn't know who she was. Then much later, when she came and sat down next to me and I asked who or what position she held in the hotel, she explained to me that she was the manager. How can you behave like that towards an elderly woman (80) who hurt HER with her carelessness? I felt no empathy from her. She told me that she has known about this problem for a long time and has even informed the management, but that something has to happen before the hotel management gives the okay to a change. Was I the scapegoat? It was the last day of our vacation, and we wanted to enjoy it. The next day we had to go to Berlin and since I couldn't drive, my husband (85) drove to just before the autobahn, from there our daughter picked us up and drove us to Berlin. We received no compensation whatsoever and had to pay in full for the day of my accident, which was due to the manager's negligence. Our suitcases were carried to our car because I asked for it. Nevertheless, I would like to emphasize that the staff is extremely helpful and friendly. They adore the manager; there must be a reason I couldn't figure out, after all, I was just a guest. My husband wrote this review with my permission because I can't yet use my right hand.

I stayed at this hotel due to work commitments in the area. The reservation was made for me… I had a busy week leading up to my arrival. We arrived at about 2245 after arriving at Berlin airport. When we arrived we were told the restaurant closed at 2100 and that there was no where open. We tried to find somewhere to get some food or have food delivered. There is nowhere close by. Dinner consisted of a bottle of water and packet of nuts as there was little else in the shop. The staff were really helpful and friendly. Thanks especially to Martin on the reception desk. The rooms were ok. There were no coffee or tea facilities and no kettle / fridge. Breakfast wasn’t too bad. I would warn anyone travelling here to arrive very early, bring a picnic or eat before you arrive. The esplanade round the corner had room service and would have been a better choice.

This was the worst hotel i've ever stayed at. There was NO air conditioner in the rooms, NO refrigerator, room cleaning every other day. The front desk said they would bring fans ot cool the rooms, never did. Breakfast buffet lacking

Totaly overpriced in my opinion. Don't see the value for this amount of money.