Hotel Adlon Kempinski in Berlin
✅ Exceptional location directly adjacent to Brandenburg Gate, praised in multiple reviews. ✅ Breakfast receives high marks for variety and quality, including luxury items like caviar and champagne. ✅ Some staff members, notably concierge and front door personnel, are frequently described as attentive and professional. ✅ Rooms are spacious, well-appointed, and notably quiet, contributing to a relaxing stay. ✅ Facilities like the spa, sauna, and business centre meet diverse guest needs. ❌ Several guests reported inconsistent or poor service at the front desk, including rude behavior towards families and issues with room assignments. ❌ The spa experience was described as expensive and disappointing by some guests, with issues around treatment duration and upselling. ❌ Guests have experienced inconvenience due to event-related access restrictions to rooms located in back buildings. ❌ Some complaints about billing errors and lack of response from management regarding customer service issues. ❌ Occasional problems with room maintenance, such as air conditioning failure and delayed room cleaning.
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Description
Hotel Adlon Kempinski, established in 1997 and renovated in 2007, is a 5-star luxury hotel located at Unter Den Linden 77 in Berlin. It offers 28 room types, from Deluxe rooms to the Royal Suite, tailored for various preferences and group sizes. The hotel provides extensive services including a Michelin-starred restaurant with views of the Brandenburg Gate, a heated pool with cover, a spa and wellness centre featuring a sauna and massage treatments, plus facilities for business travellers like a business centre and meeting rooms. Guests benefit from free parking, 24-hour security, and amenities such as air conditioning, WiFi, and concierge services. The hotel also welcomes pets upon request for a fee. Cleanliness and location receive perfect 10/10 ratings, highlighting the high standards maintained. The breakfast is notable for its wide selection, including caviar and champagne. The hotel’s blend of classic elegance and modern facilities makes it a prominent choice in central Berlin.
Location
Hotel Adlon Kempinski is situated right next to the Brandenburg Gate, offering direct views of this iconic Berlin landmark. The Reichstag dome is only 386 meters away, allowing easy access to major government sites. The hotel is 7 km from Berlin Tegel Airport (TXL), making transfers convenient. Nearby cafes include Starbucks at 79 meters and Café Lebensart at 141 meters, with the Käfer DACHGARTEN-RESTAURANT in the German Bundestag just 377 meters away. The BeachMitte beach is 1.87 km from the hotel, offering a quick escape to the water. The location is highly praised for its centrality and close proximity to many tourist attractions and public transportation, including a subway station less than 50 meters from the hotel entrance.
Tips
- When booking, specify your room preferences clearly to avoid issues with bed types or room location as some guests reported incorrect assignments.
- Consider requesting breakfast in advance to ensure availability due to occasional queues and high demand.
- If travelling with pets, notify the hotel beforehand and be prepared for the pet fee.
- For spa services, inquire about treatment durations and pricing upfront to avoid surprises.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: To add breakfast, please contact the property. If available, you can pay for it on-site. Option: Buffet Cuisine: Western, Gluten-free, Vegan, Vegetarian
- Pets: Pets are allowed on request Types of pets allowed: dogs Fee: €150.00 (approx. US$176.70) per pet per stay
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 12 years old
- Paying at the hotel: AmericanExpress, DinersClub, MasterCard, Visa
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoking areas
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Television in lobby
- Terrace
- Fire Extinguisher
- Electric car charging
- Bridal suite
- Non-smoking rooms
- Soundproof rooms
- Room service
- Smoke Detector
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Laptop safe
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Snack bar
- Kitchen
- Packed Lunches
- Coffeemaker
- Bottled water
- Kettle
- Free Wi-Fi
- Internet
- Shuttle
- Airport transportation
- Car rental
- Transfer services
- German
- English
- Multi-language staff
- Tour assistance
- Library
- Bike rental
- Nightclub
- Hiking
- Suitable for Events
- Parking
- Parking nearby
- Garage
- Swimming pool
- Spa tub
- Indoor Pool
- Beach/pool towels
- Heated swimming pool
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Cycling
- Fitness facilities
- Gym
- Yoga
- Solarium
- Massage
- Health club
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Babysitting and childcare
- Pets allowed
The nearest beach is located on the distance of 1870 m. It takes 28 minutes To the beach!
Street view
Video: Hotel Adlon Kempinski Berlin
Map
Reviews
Unfortunately, the receptionist responded in a rude, aggressive, and completely unprofessional manner. She raised her voice, spoke to them with disrespect, and used offensive and humiliating language. No guest—especially a child—should ever be treated this way under any circumstances.
This behavior shows a total lack of basic hospitality, courtesy, and training. A hotel that allows staff to scream at guests and treat families with such disrespect should seriously reconsider its customer service standards.
When my son came back from the restrooms, the same hotel receptionist came back, alongside her staff member, and began lecturing him on the rules of the hotel, raising their voice, and even saying outright they didn't belong in the hotel.
We expected a welcoming and family-friendly environment. Instead, we left feeling upset, disrespected, and deeply disappointed. The rest of the hotel staff was indeed helpful and nice, but the two at the reception completely ruined the experience. I would not recommend this hotel to families or anyone who expects basic politeness and professionalism.
Fantasic sauna with 3 different baths and cold plunge. Wonderful afternoon tea and a Michelin star at the hotell
A special and heartfelt thank you to Philip at the entrance for his gracious welcome, elegant presence, and exceptional professionalism, which created a magnificent first impression from the very first moment. My deepest appreciation also goes to Simon at the reception for his flawless service, remarkable efficiency, calm mastery, and truly refined manners. His dedication and precision transformed every interaction into a rewarding experience.
The hotel itself is a masterpiece of elegance, comfort, and sophistication, seamlessly combining timeless luxury with modern excellence. The attention to detail, the warmth of the staff, and the outstanding standards of hospitality make this hotel a true symbol of prestige and perfection.
Without a doubt, one of the most distinguished and refined stays I have ever experienced. Highly recommended with the utmost confidence.
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Frequently asked questions about Hotel Adlon Kempinski
Are pets allowed at Hotel Adlon Kempinski?
Pets are allowed on request with a fee of €150 (approx. US$176.70) per pet per stay. Service animals are also permitted.
What types of rooms are available at Hotel Adlon Kempinski?
Room types include Deluxe Triple room, Deluxe Double room, Superior Deluxe Triple room, Superior Deluxe Double room, Deluxe room, Executive Double room, Double Junior Suite, Unter den Linden Junior Suite, Brandenburg Gate Double Junior Suite, Berlin Suite, Pariser platz Suite, Executive Suite, Imperial Double Suite, Presidential Brandenburg gate Suite, Adlon Executive Double Suite, Linden Suite, Brandenburg Gate Suite, Brandenburg Gate deluxe Suite, Adlon Suite, Adlon deluxe Suite, and Royal Suite.
Is breakfast included and what are the options?
Breakfast can be added by contacting the property and paid for on-site if available. The breakfast buffet includes Western, gluten-free, vegan, and vegetarian options, with luxury items such as caviar and champagne.
How close is Hotel Adlon Kempinski to Berlin Tegel Airport?
The hotel is approximately 7 km from Berlin Tegel Airport (TXL).
What accessibility features does the hotel offer?
The hotel provides facilities for disabled guests including designated smoking areas, lifts, and 24-hour security.








































































































































