InterContinental Berlin in Berlin

Steer clear of this InterContinental.

1. On the first night, while taking a shower, I discovered the shower head was broken. There was a large hole in the pipe behind it, and as soon as I turned on the water, it squirted directly into my eyes, causing excruciating pain. I just managed to take a quick, makeshift shower. The next morning, I reported the issue to the front desk, who promised to send engineering immediately. To my dismay, it was still unfixed when I returned that evening. It took a total of two hours of communication, both via Trip.com and in person at the front desk, before it was finally repaired. Even then, the 'repaired' pipe was incredibly stiff and awkward, rendering it almost useless.

2. The hotel's parking garage is absolutely baffling. The driving aisles are incredibly narrow, barely 15cm wider than a car itself, with multiple blind turns, no room to maneuver, and absolutely no warning signs. Parking costs 36 Euros a day, and we paid 72 Euros. However, the exit card simply wouldn't work. We had to go back to the front desk, who assured us it was fine, but it still wouldn't let us out when we tried again. Eventually, someone had to come and manually open the gate for us. This whole ordeal was incredibly frustrating and wasted a significant amount of our time. The facilities and service here are completely inconsistent with what you'd expect from an IHG property, and various complaints about this hotel can also be found on social media platforms.

3. The hygiene was also very disappointing. One of our rooms wasn't even cleaned on the second day. The carpets throughout the entire hotel were visibly dirty. The bathroom floor felt sticky and gritty underfoot, making unpleasant squelching noises – it was unbearable.