NH Collection Heidelberg in Heidelberg

Unfortunately, our family stay at the NH Collection Heidelberg in December 2025 left us somewhat disappointed. We had booked a family room, expecting the level of comfort typically associated with a four-star superior hotel, but our personal experience fell short in several areas.
In our room, the door and handle seemed loose and wobbly, which gave us a feeling of wear and reduced stability. One of the key cards did not function reliably, leading to multiple trips to the reception desk.
Upon arrival, we noticed some crumbs and minor debris on the floor, suggesting that housekeeping could have been more thorough in our case. Several pieces of furniture also showed visible scratches and signs of age.
We were surprised that slippers and bathrobes were not provided as standard in the room. Additionally, the in-room telephone for contacting reception was not working during our stay.
The most unsettling moment came in the morning: despite having placed a “Do Not Disturb” sign on the door, a staff member attempted to enter the room, which felt like an unnecessary intrusion on our privacy.
Overall, based solely on our personal experience during this visit, the hotel did not fully live up to the high standards we had anticipated from the NH Collection brand and its four-star superior rating. While the location in Heidelberg is excellent and convenient, we would likely consider alternative accommodations for any future family trips to the city.